Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... See more
Company replied
Location
Switch locationUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more
Company replied
It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... See more
Company replied
I bought items for my grandson online. Arrived very quickly, excellent quality as always. Unfortunately my daughter and I had duplicated our choices so I returned two items and exchanged them at a sho... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom
- 01788 576602
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent shopping experience
I bought items for my grandson online. Arrived very quickly, excellent quality as always. Unfortunately my daughter and I had duplicated our choices so I returned two items and exchanged them at a shop. I have an eye condition and struggle with the small print on the labels, very helpful assistant who took time to help me and show me various alternatives I could purchase. Again, excellent products and my grandson loves them.
11 August 2023
Reply from FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Really good store
Really good store with helpful staff and an excellent manager
18 August 2023
Unprompted review
Reply from FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lovely clothes and staff
Lovely clothes and the fat face rose cardigans are beautiful. Staff pleasant and helpful in the Rugby store - overall a good shopping experience.
9 August 2023
Reply from FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - RUGBY
Thank you for your 5*! We deeply appreciate your feedback 🥰 - RS
Best service
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, kind and giving great advice. It was probably the best service that I have every received in any store ever. The other members of the staff were fantastic, but sadly didn’t catch their name. The store was well organised, efficient, excellent stock available and didn’t have to wait long to paid
11 August 2023
Unprompted review
Reply from FatFace - RUGBY
Hello Rebekah
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Karen
Karen took care of my elderly hubby. Seating him and chatting to him when she could between looking after customers. This left me free to browse the shop. Then helped with advice on my choices and took us to the till and served us so we didn’t have to stand for a long period of time. And all done in a polite and friendly manner which helped us to have a great experience. Thank you Karen from Mary Wood Author.
11 August 2023
Unprompted review
Reply from FatFace - RUGBY
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service!
Pleasant store to shop in. I found a lovely dress and was then shown a cardigan that would complement it beautifully by Gillian (one of the store assistants). Nice spacious changing rooms. The quality and fit of the items were perfect. I will definitely shop there again.
4 August 2023
Unprompted review
Reply from FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service.
Fast & efficient service when ordering items to collect in store, kept updated on dispatch and arrival. 👍🏼
26 July 2023
Reply from FatFace - RUGBY
Good Morning Andrew,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Easy to navigate website
Easy to navigate website, great range of items. From ordering to point of receiving was straightforward, delivered quickly, well packaged and excellent tracking information provided. I love my new clothing, absolutely gorgeous, perfect fit, great quality. Thank you.
16 June 2023
Reply from FatFace - RUGBY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service from friendly staff
Great service from friendly staff. Shop looked interesting. Thank you.
4 June 2023
Reply from FatFace - RUGBY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - RUGBY
Hi Rob
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great selection with friendly staff
3 May 2023
Reply from FatFace - RUGBY
Hi Jim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUGBY
Thank you for your 5* review. We are thrilled to hear of your positive experience whilst shopping with us! - RS
Quality and good service
Very good service easy ordering and quick delivery. I kept two items but returned the 3rd which was unsuitable. I like the style of clothes and the quality is of a very good standard. Sales are great too 😊
4 May 2023
Reply from FatFace - RUGBY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy to use site and order
Easy to use site and order. Quality packing and delivery and return policy as I had to exchange sizes so ordered the new ones on a store and returned there. As always though sizes run a bit larger than usual
4 May 2023
Reply from FatFace - RUGBY
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to buy online and quick…
Easy to buy online and quick deliveries, great service, thnx
27 April 2023
Reply from FatFace - RUGBY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I have always found Fatface to be…
I have always found Fatface to be reliable when I am ordering online, efficient and quick delivery. Also the store staff at Elliots field Rugby are so friendly and make you feel welcome. Cannot praise Dan and his team enough
23 April 2023
Reply from FatFace - RUGBY
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Reply from FatFace - RUGBY
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Easy to order and collect
Easy to order and collect. Gorgeous dress. Perfect fit. Over the moon! Very friendly and helpful staff in the store.
27 March 2023
Reply from FatFace - RUGBY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great products at a great price
Great products at a great price! The sizing is always spot on, we have never sent an item back. The delivery could be more precise time-wise as it can be just before the arrival.
Finally the originality of designs made anyone stand out in the crowd.
15 March 2023
Reply from FatFace - RUGBY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.