Greeted by sales assistants Linda and Jac as soon as I walked into the store which was lovely. WOW ladies what can I say? Your humour and enthusiasm was contagious. The service you gave me was supp... See more
Company replied
Location
Switch locationUnit 15 Market Gate, Marshall Way, HG4 2BT Ripon, North Yorkshire, GB
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See what reviewers are saying
The admin process was simple and I was kept updated about my order. Unfortunately the service was let down by the member of staff who retrieved my parcel in the Ripon store. She was far too familiar... See more
Company replied
I regularly shop in the Fatface Ripon store and wanted to compliment all the staff on the excellent customer service I have received on every trip. You feel welcomed into the shop and everyone is very... See more
Company replied
On visiting the Ripon FatFace shop today, the two wonderful ladies in the shop were very helpful and kind. A lovely experience and one of the ladies Jack or Jackie ( my hearing ) was exceptional in re... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 15 Market Gate, Marshall Way, HG4 2BT, Ripon, North Yorkshire, United Kingdom
- 01765 602893
4.5
Excellent
60 reviews
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Reply from FatFace - RIPON
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely friendly staff
5 June 2023
Reply from FatFace - RIPON
Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good
Helpful cheerful staff.
Well set out displays.
Easy to find appropriate sizes.
Had a high quantity of new designs
8 May 2023
Reply from FatFace - RIPON
Thank you for leaving us this review about your store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Excellent service as always.
28 April 2023
Reply from FatFace - RIPON
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - RIPON
Hi there,
Thank you for taking the time to leave us your review.
I am pleased to read that you're happy with your purchase and our service.
Have a great day!
Take care, SK
Oh my gosh the amazing Jacs from the…
Oh my gosh the amazing Jacs from the Fat Face Ripon store! Incredible customer service and product knowledge... all round first class! Love going to that store as she makes it all so easy! Great job!!
19 February 2023
Unprompted review
Reply from FatFace - RIPON
Hi Chris, thank you so much for your 5* review. I am very pleased you had a good customer service experience in Ripon store. Have an amazing day! -SK
Two wonderful women
Fatface Ripon. There were two wonderful women helping us and running around for us. They were so helpful and generous with their time. I cannot thank them enough
21 December 2022
Unprompted review
Reply from FatFace - RIPON
Hi Josh, Thank you for the 5* review! I'll be sure to pass on your comments to the crew in Ripon. Merry Christmas! CD
Good personal service from staff
Good personal service from staff, just a little surprised when asked for ID on presenting my military discount card?
10 December 2022
Unprompted review
Reply from FatFace - RIPON
Hi Jim,
Thank you for your feedback regarding your recent visit to our Ripon store and for being a loyal customer of ours.
Have a great day KS
I am always super impressed with this…
I am always super impressed with this store the assistants are so helpful it’s like having your own personal stylist
I love my new outfits and the recommendations made in store
See you soon
Liz
3 September 2022
Unprompted review
Reply from FatFace - RIPON
Good Afternoon Liz,
Thank you for your 5 star review. Great to hear of your experience in store. Have a lovely day! -KC
Really helpful staff
Really helpful staff, it is a pleasure to shop at our Ripon store
16 September 2022
Unprompted review
Reply from FatFace - RIPON
Good afternoon,
Thank you for your 5* review. It is great to read such positive feedback regarding our Ripon Store. Please be assured that these comments will be passed on to the team.
Have a great day!
Take care, EG
Excellent customer service and advice…
Excellent customer service and advice given by Jacqueline at Fatface Ripon - no request too small. Always a friendly greeting and pressure less shopping experience.
Thank you
9 July 2022
Unprompted review
Reply from FatFace - RIPON
Hi Jane,
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day -KC
Good Human Interaction. Wouldn't have purchased 2 outfits…
Wouldn't have purchased 2 outfits without the help and suggestion of the sales assistant. Don't get that on line !!!! Full credit to her.
8 July 2022
Reply from FatFace - RIPON
Good Morning Lynne
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fast delivery and pleased with my…
Fast delivery and pleased with my items. Items were as described
6 May 2022
Reply from FatFace - RIPON
Hi Elaine, Thank you for your 5* review. I am pleased to hear that your order turned up quickly and that you are happy with our service. Many thanks-AB.
Great service
Article I required not on shelves in my size. Assistant searched and came up with it. Great knowledge and effort.
26 March 2022
Reply from FatFace - RIPON
Hi Ripon
Thank you for your 5* review.
I am so happy to read what a positive experience you had in the Ripon store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend :)
Good length dresses for summer
Bought 3 summer dresses today......because of the shearing on the bust I needed the next size up. the helpful assistants said this was normal and I had not put on weight!!.....Lol....
Bought 2 longer dresses, material very summery, nice colours and the right length (am 5'3") and usually trip over longer lengths....
14 March 2022
Unprompted review
Reply from FatFace - RIPON
Hi Sue
Great to hear about your experience in our Ripon store. So pleased to hear that the team there were helpful to you with their guidance. Thank you for your 5 star review which I will feedback to the Ripon team. Have a great day. MJ
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