Incredibly fast delivery and lovely items that fit to size with the usual fat face quality We also visited the store in Oxford and the staff were lovely Bring back the fat face store in Swindon o... See more
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Lovely company lovely clothes and accessories if you can't find it in your local store its usually online!! Very easy to order online quick delivery and always well packaged. Friendly happy helpful st... See more
Company replied
I love the cotton garments from Fatface. They are well made and the quality is extremely good. On line ordering is simple and collection in store efficient.
Company replied
The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, United Kingdom
- 01865 251428
4.5
Excellent
159 reviews
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Forgotten and Returned Purchase
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense.
I was soon going to return to my home in Australia, so was unable to go back and collect it myself. Vicky was so helpful and refused payment for the postage, but I insisted.
Vicky went above and beyond what was expected of her and is a credit to Fat Face. I trust they take notice!
15 November 2024
Unprompted review
Reply from FatFace - OXFORD 3
Good morning,
Thank you for leaving your feedback.
It's so lovely to hear of your experience in our Oxford store. Really sounds like Vicky went above and beyond, so pleased she was able to get your purchase to you.
Take care,
CT
Good service. The item arrived on time and was…
The item arrived on time and was exactly what I was expecting.
24 October 2024
Reply from FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and helpful staff
Great selection of products and super helpful staff. Bev was attentive and quick to sort me out. The only glitch was an IT issue which led to it taking a while to process my return. That is not a reflection on Bev's performance.
12 October 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Oxford store - this is great to hear. Take care, LE
Store pickup process is broken
I've always been happy with Fatface orders but they have a new process for store pickup which is broken.
The app portal says my order has arrived, the store insists they need to have a barcode from an email that never arrived and can't do anything otherwise, even though delivery date has passed and the item is shown as delivered to branch in my account.
Very frustrating.
13 October 2024
Reply from FatFace - OXFORD 3
Hello Roy
Thank you for taking the time to leave your review.
I am sorry to hear that you are having troubles with your Click and Collect order.
Please email fatfacereviews@mail.fatface.com for more assistance with this, and a member of our friendly team will be able to help.
Thank you, LE
Beautiful hooded jumper and quality…
Beautiful hooded jumper and quality good packaging quick delivery
6 September 2024
Reply from FatFace - OXFORD 3
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into fat face and was served by…
Went into fat face and was served by Bev who was outstanding in every way. A pleasure shopping in such a great store. Looking forward to my next trip.
17 August 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
simple transaction- all fine
3 August 2024
Reply from FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Till problems
The till went down and my server, Bev, didn’t get flustered, but handled it all very calmly and politely. Bev was very helpful, knowledgeable and personable - a credit to your company.
20 July 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear about this instore experience.
We look forward to welcoming you back soon!
Take care. -GM
Although I am a retired lady well into…
Although I am a retired lady well into my 70's, I love popping into Fatface as not only are the shops well presented, the staff are always very friendly and, in particular today, Bev who was happy to have a conversation with me during the process of payment.
8 July 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very lovely and helpful lady called Bev
Very lovely and helpful lady called Bev
1 July 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello Ollie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - OXFORD 3
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Short sleeved shirts
This is the 3rd short sleeved shirt I’ve bought from FatFace in the last 12 months. Very good quality with, always, a good choice of materials, patterns and colours. Bev was extremely helpful and efficient, helping with discounts available.
30 June 2024
Unprompted review
Reply from FatFace - OXFORD 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We hope you love your order!
Take care. -GM
Bev in the Oxford store was so very…
Bev in the Oxford store was so very helpful.
She gave me her honest opinion and l really appreciated it.
24 June 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello Julie,
Thank you for sharing your recent experience in our Oxford store with us.
Please be assured that this will be passed onto the store members involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Reply from FatFace - OXFORD 3
Hello Ali,
Thank you for your review.
I am sorry for any inconvenience you experienced when collecting your item, I hope you enjoy your purchase.
Have a good day!
Take care, ED
Staff no idea how to use ordering system and not correct blue light discount applied
The older woman serving at Oxford store did not have a clue what she was doing, we wanted to order 2 items to home she could not find us by email or postcode, she did not know how to use the system & she was searching for the `Y' on the keyboard. She ordered the items separately and we have only received 1 email for 1 item. We went back in the shop as only our postcode was on 1 receipt not full address the young girl checked and was told all OK. Not confident with that info we checked at Birmingham store told no address attached to 2nd item & ring customer services. Wished we had not bothered at Oxford. Please train staff before you let them loose ordering items. We now have to sort this out ourselves. Also we only got 10% blue light discount instead of 20% on both orders. Absolutely dire customer service at Oxford today.
22 June 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello Jayne,
Thank you for taking your time to leave your review.
I am so sorry to hear about your experience in our Oxford store. Please be assured we will pass these comments on and investigate internally. Unfortunately, there is no email address attached, so we are unable to contact you. In order to get this resolved for you, please contact us at customerservices@fatface.com
Thank you for your continued patience with us.
Take care, ED
Super cute clothes and nice staff
Went in on the 20th with a friend, got some very cute clothes and jewellery for our holiday and Beu was super helpful and lovley to us !! Thank you -Teags and Lizzie
20 May 2024
Unprompted review
Reply from FatFace - OXFORD 3
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Disappointing experience all round
Unfriendly and unhelpful staff.
Item (jumper) described as small was too long for me despite being 189cm tall.
Disappointing experience all round.
19 May 2024
Reply from FatFace - OXFORD 3
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear about your negative experience in our store and that the sizing of your recent order was not quite right for you. Please be assured that this will be raised with the appropriate team for review.
Take care, ED
Beverley
Beverley was very helpful in finding the product I was looking for, great customer service.
23 May 2024
Unprompted review
Reply from FatFace - OXFORD 3
Good afternoon, Josh.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Oxford store.
Take care, JB
A friendly and helpful service
A friendly and helpful service - I was served by Bev - thank you
20 May 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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