Very happy with my purchase of two pairs of summery t-shirts and shorts, ready for my holiday. I replaced these with similar items that I bought from Fat Face eight or nine years ago, which are o... See more
Company replied
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See what reviewers are saying
In the shop, I found what I was looking for very easily as everything was clearly laid out. At the changing rooms, the assistant was polite, and helpful and made sure that I knew she would get other s... See more
Company replied
I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... See more
Company replied
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.8
Excellent
253 reviews
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Absolutely fantastic service
Absolutely fantastic service from Louisa, really helpful. She gave great advice and practical assistance when I needed it.
12 January 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hello Shaun
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Norwich store - this is great to hear.
Take care, RL
Reply from FatFace - NORWICH 2
Good afternoon, Nigel.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Regards. JB
So easy to pay online
So easy to pay online received text when I could collect in store very professional and friendly staff in the Norwich store
12 December 2023
Reply from FatFace - NORWICH 2
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Izzy was friendly and helpful at the…
Izzy was friendly and helpful at the end of a long day!
13 December 2023
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online Collected from store
Ordered online Collected from store
Helpful assistant very pleasant
Pleased with goods ordered Efficient and helpful as per usual Thoroughly recommend Fatface
6 December 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A very good and enjoyable shopping…
A very good and enjoyable shopping experience, with friendly staff , love fatface clothing
7 December 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very quick and accurate delivery
5 December 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely member of staff
I was looked after by Izzy today who made my Fatface experience a pleasure. She was helpful every step of the way and I will certainly go back into the Norwich store again!
12 December 2023
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Customer service
Ordered a jumper for my daughter online delivered to store but too small returned to store great service by the staff there initially trying to find an alternative size and then arranging the return as they didn't have one with the new replacement arriving 3 days later .Excellent
27 November 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ease of ordering and collection
6 December 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Prompt delivery and when something…
Prompt delivery and when something didn't fit, easy to return. I always trust fat face and the staff are always smiling and helpful.
24 November 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Easy, fast service. Kept well informed. Can’t comment on products as they are for Christmas gifts but look good quality.
21 November 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
As usual prompt delivery
As usual prompt delivery, this time to store. I had to order a regular length of the very popular cord dress, Fran. I can see why it keeps selling out so quick. Very relaxed and comfy fit, love the frilly long sleeves. On this occasion I did have to return only because I felt for me the longer length would suit me better. Sadly I had to source this from else where as it remained completely sold out and I wanted to wear it :). The staff in Norwich are friendly and helpful and returning was easy. Thank you once again FatF :)
22 November 2023
Reply from FatFace - NORWICH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Friendly helpful staff
I ordered a cardigan via Click and Collect and tried it on when I went to pick it up at the store in Norwich. It was very nice but unfortunately it wasn't quite what I was looking for so I was able to return it there and then. The staff were lovely and very friendly and it was really easy to return the item. I love shopping at FatFace!
14 November 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORWICH 2
Hi Justin, thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care – CD
Reply from FatFace - NORWICH 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Rude, disinterested staff member.
I ordered online because on 26th October I queued behind another customer in Norwich Fatface store for over 5 minutes. The sole person serving was taking ages with a customer. Eventually, the lady in front of me called out to the assistant at the counter, "Can't someone else come and serve?" I am quite deaf, so did not hear the response from the assistant. However, I understood enough to understand that she very rudely defended why another assistant would not be called to the till. Her face showed sheer anger and irritation while she continued to serve on her own. The lady before me exclaimed, "Ridiculous!!" I replaced the dress and walked out. I would rather pay a delivery charge than ever spend money in your Norwich store with such a rude and dismissive attitude to their customers. The service for online was very good.
26 October 2023
Reply from FatFace - NORWICH 2
Hello Patricia
Thank you for your review.
I am so sorry to hear of your recent experience in our Norwich store. We train all of our crew members to provide the best customer service they are able to our customers, so this is very sad to hear that this is not the service you have received. I have also flagged this with the Store Manager and Area Manager to look into further internally and take the appropriate action to ensure that this does not happen again.
I hope you have a lovely weekend.
EP
Ordered online
Ordered online, collection at the store came very quickly tried on in store staff very helpful and the dress fitted absolutely perfectly and suited me.
1 November 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast service
30 October 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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