Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... See more
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Good selection of stock, always have all sizes available to try on. Staff very friendly and helpful,nothing too much trouble. Store always clean and tidy, well presented.
Company replied
Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... See more
Company replied
Great customer care, in that staff are helpful, polite and engaging. Choice of clothes varies depending on store size but modern and appealing. I bought a top in the sale very pleased with it though... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, United Kingdom
- 01609 773970
4.7
Excellent
118 reviews
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Great staff
Brought a product on line, but unfortunately had to return it. I decided to return it to the nearest shop, where I was meet by friendly and efficient staff, who re-credited me without any fuss(I was in the store, less than 5mins).Brillant service
20 July 2022
Reply from FatFace - NORTHALLERTON
Hi Ian
Great to hear that our in store returns process is working efficiently as ever. Thank you for taking the time to feedback to us. Have a lovely evening. MJ
Super helpful staff David at…
Super helpful staff David at Northallerton store. Unobtrusive when purchasing shorts tried on 30” waist snug fit asked if 32” available looked in store stock n/a he suggested take home and try if not suitable call and could order in. Telephoned store later in day and located pair nearby Helmsley store suggested give them a call because he couldn’t reserve did so reserved 32” pair and will exchange on Friday. Fantastic customer service well done. Thank you H. Robinson
27 June 2022
Unprompted review
Reply from FatFace - NORTHALLERTON
Good Morning Harvey
Thank you for your review.
I am so pleased to hear of your recent experience in our Northallerton store. Please be assured that I will pass this onto the crew members involved for you.
EP
The Top arrived Late
14 June 2022
Reply from FatFace - NORTHALLERTON
Hi Mandy
Thank you for taking the time to leave a review. I hope you are happy with your item but I am sorry that it arrived late. I will certainly feed this back.
In the meantime if there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Always brilliant service from
Always brilliant service from
Ease of ordering to delivery excellent service. Have only ever returned to store and service in store excellent.
2 December 2021
Reply from FatFace - NORTHALLERTON
Hi V,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, JH
Always great service
Helpful staff. Patient and knew stock very well. Jumper bought fits my partner perfectly.
1 December 2021
Reply from FatFace - NORTHALLERTON
Hi Pat,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store. We will ensure that your feedback is passed on. We hope your partner likes their new jumper!
Have a great day!
Thanks again, JH
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