Fistral Newquay. Merchandise fine. It would help if the member of staff was friendly. We felt as though we were an inconvenience. Never felt so put out by I presume the manager. Blonde lady. She never... See more
Company replied
Location
Switch locationFatFace Fistral Beach, Headland Road, TR7 1HY Newquay, Cornwall, GB
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See what reviewers are saying
Good fit, good quality, good service. Love fat face clothes. Excellent service and polite staff, look forward to shopping online and in store next Summer.
Company replied
I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away. Steph was amazing she collected my p... See more
Company replied
Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was e... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace Fistral Beach, Headland Road, TR7 1HY, Newquay, Cornwall, United Kingdom
- 01637 850478
4.6
Excellent
79 reviews
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It was nice to get my jumpers in the…
It was nice to get my jumpers in the sale as the price had come down alot, also helpful to have advice on size from fistral's lovley staff.
23 April 2023
Reply from FatFace - NEWQUAY 2
Hi Anna,
Thank you for leaving us this review!
It's so great to hear that you are enjoying your new jumpers and that you received good customer service from our colleagues in store. We hope you continue to have great experiences with us.
Have a great day!
JH
The staff are really knowledgable and…
The staff are really knowledgable and friendly. It is a great place to shop... love the new season stock. Susie was very helpful and I was so pleased with my new t shirts!
14 March 2023
Unprompted review
Reply from FatFace - NEWQUAY 2
Good afternoon, Nicola
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newquay store.
Take care, JB
Reply from FatFace - NEWQUAY 2
Hi David
Thank you for taking the time to leave this wonderful review. I am glad that you enjoyed your shopping experience in our Newquay Store. I will be sure to pass your comments on. Best Wishes and have a lovely day DW
Reply from FatFace - NEWQUAY 2
Good afternoon, Mrs. Mulder-Killingley
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our store.
Take care, JB
When visiting Fat Face
When visiting Fat Face, Fistral Beach without fail all the staff are cheerful and offer excellent customer service, always keen to help and offer guidance and assistance. Suzie served me today and was cheerful and very efficient, happily chatting about all the gorgeous new stock in and pointing out new items I might like. Visit Fistral Beach Fat Face for a genuinely lovely shopping experience.
14 March 2023
Unprompted review
Reply from FatFace - NEWQUAY 2
Hi Jan, thanks for taking the time to leave a review, and for your lovely comments. We are so pleased to hear our staff have provided you with such a positive shopping experience. All the best, LB
Susie at fistral Fatface
Susie at fistral Fatface was extreme polite and helpful. Helped me refund my item and found an item for my dad at another store. Very professional.
10 January 2023
Unprompted review
Reply from FatFace - NEWQUAY 2
🎉SUSIE🎉! Amazing comments! This will absolutely be fed back to Susie and the rest of the dream team in store - RS
Nick is 5 star staff member. Thank you Nick
What an amazing member of staff you have in Nick at your Fistral Store. From the moment we walked into the store until we left we felt welcome. Nick greeted us, helped me with my choice of clothing. Nick is a credit to your company. Made the experience a very pleasant one. We’ll be going back for sure. Even if it’s just to say hi. Love my purchases. They always wear well.
14 November 2022
Unprompted review
Reply from FatFace - NEWQUAY 2
Wow! Thank you so much for this amazing review! We are thrilled to hear that you enjoyed your shopping experience in one of our stores. Your comments are deeply appreciated and we will most certainly share this with our incredible team in store! - RS
Helpful and polite sales assistant.
Susie was such a helpful and polite sales assistant. She made our visit a really happy one.
5 October 2022
Unprompted review
Reply from FatFace - NEWQUAY 2
Thank you so much for this lovely review. We are thrilled to hear that you had such a wonderful experience in our store! Your comments will be fed back to our lovely colleagues in store :) - RS
Great employee
Found a shirt I liked but store didn’t have my size. Nick the assistant searched the data base and came up with two locations on my way home which had it in stock. I left the store and visited another nearby. When I came out Nick was there looking for me as he had found the one I wanted which I missed on the racks.
Thanks Nick for going that extra mile 👍
7 November 2022
Unprompted review
Reply from FatFace - NEWQUAY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
So quick on delivery & amazing clothes…
So quick on delivery & amazing clothes that fit nice
3 August 2022
Reply from FatFace - NEWQUAY 2
Hi Lesley
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day! KS
Reply from FatFace - NEWQUAY 2
Hi Jim, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LE
A 1 customer service
Natalie at Fistral Fatface was amazing today, I wanted some MCS shorts but not in store, Natalie ordered them online for me, nothing was an issue, super helpful and friendly!
25 June 2022
Unprompted review
Reply from FatFace - NEWQUAY 2
Good Morning
Thank you for taking the time to leave us a review.
I am so pleased to hear of your recent experience in our Fistral store. I will pass this onto the crew members involved for you.
Have a great day!
EP
Fantastic - more colours please
As always - lovely linen shirt!
Great staff in the Fistral Beach shop and a special mention for a lovely assistant down from Newcastle for the promotion!
18 June 2022
Reply from FatFace - NEWQUAY 2
Hi there, Hi there, thank you for your 5* review on the Newquay store - this is really wonderful to hear! LE
Reply from FatFace - NEWQUAY 2
Hiya, thank you for the 5-star review, have a lovely rest of the day. Take care, LM
New season, new me ☺️
I arrived in store with the intention of trying jeans from the new season range. I found staff to be friendly, helpful and supportive. I ended up purchasing three items and making good use of my discount vouchers.
I am especially delighted with the fit and comfort of my new Mom jeans and cosy cardigan.
28 January 2022
Reply from FatFace - NEWQUAY 2
Thank you for your review the Newquay store will be delighted to read your lovely comments CP
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