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FatFace - LYTHAM Reviews 

224
•
TrustScore 5 out of 5

4.8

19 Market Square, FY8 5LW Lytham, Lancashire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent choice of clothes . Prices are a little more expensive than some places but the quality of the clothes reflects this. Colleagues are very friendly and knowledgeable

Company replied

Rated 5 out of 5 stars

Was welcomed warmly as I came into Fatface, Lytham by Sharon. Sharon, was extremely helpful helping me choose a top that I wasn't sure about, but once I tried it on, I loved it and thanks to Sharon... See more

Company replied

Rated 3 out of 5 stars

I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... See more

Company replied

Rated 5 out of 5 stars

I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 19 Market Square, FY8 5LW, Lytham, Lancashire, United Kingdom

  • 01253 732893

4.8

Excellent

TrustScore 5 out of 5

224 reviews

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4.8

All reviews

(224)

14,949 reviews in the last 12 months

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Rated 3 out of 5 stars

Have or never had issue with quality…

Have or never had issue with quality but the exchange system you have in place is poor,ordered online and picked up at local shop,lytham,one item didn't fit but couldn't exchange it I was told,had to purchase the replacement and get refund on item that didn t fit but I paid with gift card online,so have to wait for refund on gift card before I can go back and pick up replacement, bizarre!!

5 July 2026
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Reply from FatFace - LYTHAM

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Great staff

2 July 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order and return no quibbles…

Easy to order and return no quibbles and the staff are always really helpful whether order in store or online thanks Lytham store

24 June 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick delivery to next store

Quick delivery to next store. 😀

24 June 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Demi Blue & Elsa Ivory Woodblock Dresses

Purchased demi blue midi regular. Being 5ft 1in came just above ankles and was a perfect fit. I was also looking to purchase the Elsa Ivory Woodblock dress which being maxi was too long. Sales assistant ordered it for me in short explaining that it would be around 2" shorter than maxi length. So glad that she did as it was the same length as the midi on me. Again lovely dress and fit - in picked up only a few days after ordering. Thank you very much Fat Face for an excellent service.

7 June 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Dress is pretty

Dress is pretty, but flimsier that I expected based on the photo online. It seems to be a very generous fit so I would advise buying one size down. Staff were helpful.

13 June 2026
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Reply from FatFace - LYTHAM

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Love my new cardigan!

Love my new cardigan!
Beautiful material (so soft and comfy) and the most gorgeous colour!
I couldn’t resist it and couldn’t be happier that’s it’s now mine! 😀

23 May 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great FF shop in Lytham

Great FF shop in Lytham. Staff always nice and helpful. Good range of sizes and styles of clothing in the store. 😍

19 May 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good selection of most recent collection

Good selection of most recent collection

19 May 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely shop

Lovely shop, top quality clothes, lovely staff

19 May 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Disabled friendly

I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a look around and when I said I didn’t he brought everything out to me so I didn’t have to struggle, he made me feel very comfortable.

9 May 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Delivered to shop early

Delivered to shop early, collection very efficient, friendly and helpful. Clothing collected was if good quality and fit

6 May 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service

Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great customer service as a priority.

20 April 2026
Unprompted review
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality.

Helpful staff. Nothing too much trouble. Great quality clothing at a reasonable price. Thank You.

25 April 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff very helpful in helping me sort…

Staff very helpful in helping me sort out the sizes I needed

24 April 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Jean from the Lytham Fat Face shop was…

Jean from the Lytham Fat Face shop was super helpful both times we’ve been in the shop recently. Thank you

24 April 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great products at a good price

Great products at a good price . Very friendly and helpful staff.

11 April 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Great service
On collection or returns

4 April 2026
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Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Went in to the shop today

Went in to the shop today. Lovely woman but cant say the same about the man. I have a blue light card but it wont load in the shop. He wouldn't help or use my id card instead. Wouldn't recommend

4 April 2026
Unprompted review
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Reply from FatFace - LYTHAM

Hi there,
Thank you for taking the time to leave your review. We’re sorry to hear that your visit to our Lytham store didn’t meet expectations.
We appreciate you highlighting both the positive interaction you had and the frustration caused when your Blue Light Card couldn’t be applied in store. We understand how disappointing this must have been, and we’re sorry that we weren’t able to assist you more helpfully at the time.
We’ll be sharing your feedback with the store management team to ensure our colleagues are clear on how to support customers in situations like this and to help improve consistency of service.
Thank you again for bringing this to our attention.
Take care, LE

Rated 5 out of 5 stars

Ordered online and was kept informed of…

Ordered online and was kept informed of the status of my order
until delivery to store, which was earlier than predicted! Great service when I went to pick up my package. Very happy with the entire process and even happier with my purchase.

29 March 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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