I ordered a dress online and picked it up at the Lymington shop. Decided to take it home and try it on. Unfortunately even though it was a size 8 petite it was far too wide and would have made a good... See more
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See what reviewers are saying
The quality of advice at the Lymington store is fantastic. They guided me through the fit options for my body shape resulting in me being able to get cloths that fit.
Company replied
FatFace Henley T-shirts will always be my favourites! And the Lymington branch of FatFace is the friendliest shop I've ever been in - and my dog agrees! :-)
Company replied
Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store. Tall fit was ordered a... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 1 34/35 High Street, SO41 9AF, Lymington, Hampshire, United Kingdom
- 01590 672887
4.5
Excellent
97 reviews
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I like shopping with fat face the are…
I like shopping with fat face the are marvellous and washed lovely always fits lovely I like the style of clothing and worth the money
27 May 2024
Reply from FatFace - LYMINGTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -SM
Lovely little country store with…
Lovely little country store with friendly helpful staff and well stocked x
15 May 2024
Reply from FatFace - LYMINGTON 2
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
New experience
Not used you before but found great service from shop staff and online sales. Very efficient. Nice to shop with you
19 May 2024
Reply from FatFace - LYMINGTON 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - LYMINGTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Great quality clothes
Great quality clothes, great having local store and always good, friendly service
22 April 2024
Reply from FatFace - LYMINGTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Beautiful, but too small
Blue Shirred Top
Lovely top, but on the small side so had to return. Beautiful blue colour.
It arrived in good time and the staff at Lymington were great.
Only thing is that it was still £26 even in the sale. I definitely wouldn't have bought it at full price.
Shame I had to return it.
23 March 2024
Reply from FatFace - LYMINGTON 2
Hi there,
Thank you for taking the time to leave your review.
We are pleased to see your review on your new Fat Face item!
Take care. -GM
Used click and collect
Used click and collect. Quick easy to use when ordering. Good communication/ updates regarding delivery. Arrives quickly into my chosen Store
21 March 2024
Reply from FatFace - LYMINGTON 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Card machine wouldn’t connect but the 2…
Card machine wouldn’t connect but the 2 ladies in charge sorted it and were calm, helpful and happy/positive.
30 March 2024
Unprompted review
Reply from FatFace - LYMINGTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice quality products…helpful staff
Nice quality products…helpful staff. Good sale reductions. Our dog always gets a biscuit!!
21 March 2024
Reply from FatFace - LYMINGTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Superb customer service when I returned…
Superb customer service when I returned a pair of faulty socks. It says a lot about Fat Face's attitude towards customers and staff and reaffirms my loyalty as a customer.Thank you.
20 March 2024
Unprompted review
Reply from FatFace - LYMINGTON 2
Hi there, thank you for leaving this 5* review. We massively appreciate the lovely feedback from our service and we hope to see you again very soon. Have a wonderful day! TS
Great service from the Lymington…
Great service from the Lymington branch. They went out of their way to solve my problem with a happy conclusion.
21 February 2024
Reply from FatFace - LYMINGTON 2
Good Morning, Thank you for your feedback regarding your trip to the Lymington store. It is so wonderful to read such lovely feedback! TS
Fatface women’s zipped hoodies are…
Fatface women’s zipped hoodies are excellent. Such a shame they have to be made in a 3rd world country. Great quality and worth paying extra for . Also very warm
5 February 2024
Reply from FatFace - LYMINGTON 2
Good Morning,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face hoodies! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
the products are whats great
the products are whats great, they are just whats needed at different times of year.
7 December 2023
Reply from FatFace - LYMINGTON 2
Hello Judi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered the suede jacket in sale
Ordered the suede jacket in sale, absolutely beautiful but sadly too small, had to return. Easy no problem return unfortunately larger size now sold out.
20 November 2023
Reply from FatFace - LYMINGTON 2
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have been a regular customer of…
I have been a regular customer of Fatface for many years and loved the products and service. Unfortunately for the last two years or so I have had to order on line as I’m disabled and have limited mobility, So my husband often has to return items to Lymington store for refund. The service from staff is exemplary. The customer service is excellent, as is the product.
27 October 2023
Reply from FatFace - LYMINGTON 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Very pleasant staff and so helpful
26 October 2023
Reply from FatFace - LYMINGTON 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The perfect, outfit transforming belt
Went in for a browse and came out with the best purchase ever thanks to some sage advice from manager Sonia. Who knew that a simple wide black suede belt (that I would never have thought of buying) could transform my wardrobe? It’s revamped 5 dresses that just seemed a bit dated and given me the perfect graduation outfit. Thank you for listening!
16 September 2023
Unprompted review
Reply from FatFace - LYMINGTON 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Calder Half Neck Jumper, green
Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store.
Tall fit was ordered as I am 6'3" but jumper proved to be very long so replacement was ordered in Regular fit. Body is a good fit and sleeves are amply long. 4 stars due fault in initial product but Lymington replacement service was 5 star.
1 September 2023
Reply from FatFace - LYMINGTON 2
Hello there
I am sorry to hear that there was a fault in the jumper you ordered originally. I am please Lymington were able to replace this for you, however I will be sure to pass your feedback on.
Thank you, LE
Reply from FatFace - LYMINGTON 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat face always my first choice.
I find the website easy to use and the reviews really helpful in guiding me to ordering the right size. I love the shops and the staff are always so friendly and helpful. They really seem to love their jobs. My local shop is great and I love the disabled changing room. I could not manage in the normal changing rooms as I am blind and have mobility problems. Delivery is always good and quick and I really appreciate the free returns. The clothes are always great quality.
15 August 2023
Reply from FatFace - LYMINGTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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