Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... See more
Company replied
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See what reviewers are saying
Bought a pair of trousers which came 2 days later but with a broken zipper. Returned them and ordered a new pair in store, unfortunately did have to pay shipping again for the new pair and would’ve ha... See more
Company replied
I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock on... See more
Company replied
I had to reorder my sandals as the first pair were splitting after one use ! I did get a full refund but am disappointed I had to pay for the postage as couldn’t get delivered to my local store at t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, United Kingdom
- 01403 218559
4.7
Excellent
129 reviews
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Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Relaxed but efficient
I popped in to try a dress, it was pretty busy, however the staff were helpful and attentive. I'm very pleased with my purchase.
20 April 2026
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Had to pay shipping for returns but very fast delivery
Bought a pair of trousers which came 2 days later but with a broken zipper. Returned them and ordered a new pair in store, unfortunately did have to pay shipping again for the new pair and would’ve had to pay also to return them if I did it online. New pair of trousers came the next day and were a perfect fit and had no problem!
11 March 2026
Reply from FatFace - HORSHAM 2
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Nearest shop is very nice in there and people are great to help me
Lovely sale, easier online at return
5 February 2026
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy process
It was easy to place online order and collect from the shop. Good communication throughout.
11 January 2026
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
This online purchase went really well…
This online purchase went really well just like the last one. Another quality product collected at my local store.
15 January 2026
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
When I picked my purchase everything…
When I picked my purchase everything was very simple the email told me a time slot when I could pick it up and true to there words it arrived within the slot I went to the store to pick it up and again all done with ease.
4 January 2026
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sizing correct
Sizing correct, delivered as promised to shop, available with no wait in shop
23 December 2025
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality product delivered timely
11 December 2025
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
ExcellentcsrviceThe staff were very friendly & efficient
The staff were very friendly & efficient
8 December 2025
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love a bit of FatFace!
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was lovely and reassuringly still very FatFace in the way it’s kitted out. The shop was busy and full of customers but the staff were still really nice and you felt like they really had time for you. I’m going to Horsham again this afternoon so will pop in again for some last-min Christmas items that I spied last time. Although I ordered my shoes online, there’s nothing like an actual in store experience plus the staff were so helpful.
12 December 2025
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything is Always Great With FatFace.
Everything was on time and my experience was first class. A great price for an excellent item. Thank you.
7 December 2025
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always friendly and helpful staff with…
Always friendly and helpful staff with good stock and clean presentable shop - pleasure to shop in.
4 December 2025
Reply from FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Easy ordering and free in store pickup
Easy ordering and free in store pickup, then able to try on whilst there and return anything unwanted.
27 November 2025
Reply from FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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