I love Fat Face, just love it. I have purchased a LOT of clothes from them for me as well as my husband and other family members for a number of years. The quality is great, styles suit all age groups... See more
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I returned a jacket, bought last year but one which had strange patches on it when I washed in a cool wash. The staff were very helpful and offered a credit note.
Company replied
Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
Company replied
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
54/56 High Street, GU7 1DY, Godalming, Surrey, United Kingdom
- 01483 527549
4.8
Excellent
127 reviews
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Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Godalming store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Buying too many things!
I take my human into this shop most evenings, because they give me biscuits. My human says its getting very expensive because she keeps buying lots of clothes. I like going in for a cuddle with Jessie and a biscuit. Sometimes I get two which makes me very happy. I've explained to my human that we will have to keep seeing the nice people with the biscuits, even if she cant keep her purse closed.
28 May 2025
Unprompted review
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CM
Brilliant store!
Great customer service & always a good selection of stock. By far the best store! We're lucky to have this one locally.
5 April 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff but
Very helpful staff. But sleeves far too long and bulky. Item returned.
5 March 2025
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Godalming store - this is great to hear. Take care, LE
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good Internet Purchase …
This item (a pullover) was selected from shop stock (so we knew what it felt and looked like) and then ordered via the Internet as there were none of the correct size in the local Fatface store.
Very satisfied with the garment when it arrived (via click and collect) from the local store.
1 December 2024
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
At store for collection in good…
At store for collection in good time.All satisfactory.
17 November 2024
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous experience in Fat Face Godalming
Popped into the store today and had such a positive experience. The Manager, Jessie was so helpful and friendly. Would definitely recommend xx
28 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jessie is amazing!
Jessie is amazing! She made my experience in the store so much more pleasurable! She was welcoming and always had a bounce in her step! Great asset to your company! Will definitely visit again! Thank you x
28 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous service at Godalming ...
Staff so helpful at Godalming FatFace Left holiday shopping to last minute, just called the store and Jessie found exactly what I was looking for in my size. Thank you so much. Fabulous service.
22 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hi Jackie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely atmosphere in store with the…
Lovely atmosphere in store with the best staff. Really attentive and knowledgeable. Especially Jessie and Kelly.
15 August 2024
Unprompted review
Reply from FatFace - GODALMING
Hi Samuel,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Always lovely…
It is always lovely to go into Godalming FatFace!! The staff are lovely and super helpful. It is an all round wonderful
Experience!!! xxx
6 August 2024
Reply from FatFace - GODALMING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and fit. We hope you love your order!
Take care.- GM
My local branch did not have what I…
My local branch did not have what I wanted in my size so the Manager (?) checked availability online. I ordered and all went smoothly. I collected the item from my local store, Godalming.
7 July 2024
Reply from FatFace - GODALMING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Always a great purchase from fat face
Always a great purchase from fat face. Friendly staff always
13 July 2024
Reply from FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still hasn’t arrived in store…
27 June 2024
Reply from FatFace - GODALMING
Good morning, Arron.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your order.
I've taken a further look into this for you and can see that you have already contacted us at customer services regarding this.
Please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
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