I've always found Fatface clothes great value for money. Fatface tunics are my favourite and are made in very colourful fabrics!
Company replied

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I've always found Fatface clothes great value for money. Fatface tunics are my favourite and are made in very colourful fabrics!
Company replied
Bright well set out shop. Helpful, nothings too much trouble sales assistance. Great range of both mens and women's clothing. Good quality and size/fit. Lovely the sales 😍
Company replied
I ordered a jumper online but had to exchange for a smaller size in store with no problem at all . The shop staff were really helpful and the refund was done straight away with no hassle at all . I a... See more
Company replied
Free delivery the store tells me - NOT TRUE Just wanted a belt so tried Fat face who told me out of stock but I could get delivered to store or online for free. Tried to order online but no option... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, United Kingdom
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Bright well set out shop. Helpful, nothings too much trouble sales assistance. Great range of both mens and women's clothing. Good quality and size/fit. Lovely the sales 😍

Reply from FatFace - EASTBOURNE
I've always found Fatface clothes great value for money. Fatface tunics are my favourite and are made in very colourful fabrics!

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE
Love your clothes. So does my husband Staff really efficient. All in all great store

Reply from FatFace - EASTBOURNE
I ordered a jumper online but had to exchange for a smaller size in store with no problem at all .
The shop staff were really helpful and the refund was done straight away with no hassle at all . I always buy my jumpers at fatface as they are always good quality . Thank you fatface .

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE
I am very enamoured at the clothes from Fatface in general. They fit! That statement doesn't seem like an enormous congratulation, but it's almost miraculous compared to some other outlets these days. On top of that the materials and the construction are excellent. Well done FatFace.

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE
I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store.
They both go over and beyond by being welcoming, professional, hard working and a shinning example of what FaceFace philosophy is about.
As soon as I entered the store, they were smiling and approachable.
Today they both were my personal shoppers, giving advice on my beautiful purchases.
Visiting Eastbourne FatFace after a hard week at work, is my retail therapy.

Reply from FatFace - EASTBOURNE
Easy to order website, simple collection process and excellent product.

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE
We regularly go to Eastbourne, where our nearest Fat face shop is, so I asked for my purchase to be delivered there. This was a mistake on my part, as being in a wheelchair caused me to be invisible to the shop assistant, who was watching another assistant serve a customer, but stopped when another customer approached the till. This lady advised her of my presence, I was less than 4 feet away. Do you have a policy against serving disabled customers!

Reply from FatFace - EASTBOURNE
Eastbourne Branch staff and stock Great. Online they are a bit iffy to say the least. Their parent company Next who are next door to them in Eastbourne same applies except their online service is a total disaster.
So my advice use the shops and skip the online disaster zones

Reply from FatFace - EASTBOURNE
Ordered online, very quick delivery to local Fatface store -not worn the coat yet but it looks fab on and bought at a great price

Reply from FatFace - EASTBOURNE
Easy to order and collect in store. Friendly welcoming staff when collecting. Good to be able to try on in store once collected. Lovely jumper, perfect fit, good quality.

Reply from FatFace - EASTBOURNE
Ordered on line, notified when ready for collection, collected the next day, can't fault it

Reply from FatFace - EASTBOURNE
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