I like the emails FatFace send and I enjoy shopping in store and buying online (its so easy to collect in my local store, East Grinstead, where the staff are all helpful and friendly).
Company replied
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See what reviewers are saying
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... See more
Company replied
Such a friendly chap working at East Grinstead. Proper customer service with such a lovely attitude. Quality of the blouses I collected is excellent and I’m very pleased with them. Picked up a... See more
Company replied
Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, United Kingdom
- 01342 327074
4.9
Excellent
200 reviews
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Recommend a visit
The staff at the East Grinstead store are always very friendly and know the products so well. Although I only made a relatively small purchase in the shop today I received a great deal of help and was made to feel really valued. Huge thanks to Helen and Victoria. Highly recommend a visit if you’re in town.
2 July 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very very quick and easy
Very very quick and easy
The staff at the east Grinstead store are lovely
6 June 2024
Reply from FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
I gave only 3 stars because plastic is…
I gave only 3 stars because plastic is still being used. (Only about 17% recyclable ever actually gets recycled).
The clothes are very nice and good value, and the assistants in the shop are excellent - kind and helpful.
3 June 2024
Reply from FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
I'm sorry to read this. I'll make sure to pass your feedback on to the appropriate department
However, we are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Helpful staff
25 April 2024
Reply from FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your review.
I am pleased to hear you found our Crew to be helpful! Thank you for your positive feedback.
Take care. -GM
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service from the East Grinstead…
Great service from the East Grinstead store,helpful and friendly staff added to an enjoyable experience
23 April 2024
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly & helpful staff
There is always a warm welcome at my local store & the staff are very helpful & knowledgeable. They are very friendly & take the time to listen to their customers.
19 April 2024
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
A lovely store with delightful staff
What a lovely selection of clothes, and all sizes available. Also prices not outrageous for the quality and fabrics. I was merely browsing the East Grinstead store when I found a lovely smock dress that I felt would be perfect for my daughter's graduation. Staff were so lovely and helpful - Cheryl Anne and Alex - and found me a cardigan that would compliment the smock perfectly. A delightful shopping experience all round.
19 April 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience with us. We hope you love your purchase, and look forward to welcoming you back soon!
Take care. -GM
Wish it was my local store
I visited the East Grinstead shop recently when I was in the area visiting my mother. The welcome, service and advice I received from (I hope I have remembered their names) Charlotte and Vicky was brilliant. Loved their enthusiasm and friendliness. Best shop I visited in East Grinstead and will hopefully be back soon.
27 March 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I like the clothes and often purchase…
I like the clothes and often purchase new items. My local store is excellent for both choosing and trying on new products and receiving click and collect.
3 April 2024
Reply from FatFace - EAST GRINSTEAD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - EAST GRINSTEAD
Good Morning Georgia,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - EAST GRINSTEAD
Good Morning Oliver,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Reply from FatFace - EAST GRINSTEAD
Good Afternoon Laura,
Thank you for taking the time to leave us a review!
I am so pleased to hear you enjoy the service given by our customer service assistants! I will make sure this feedback is passed on to them!
We cannot wait to welcome you back!
Kind Regards, JW
Our family loves FatFace
Our family loves FatFace. Always good quality, amazing sales and good customer service.
1 January 2024
Reply from FatFace - EAST GRINSTEAD
Hello Amy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
East Grinstead store.
Always good to pop into the East Grinstead shop to see what new stock they have. Had a look around to see what was in the sale and bought a navy sweater. Fun banter with the store manager makes the shopping experience fun 😁.
I will be back!!
5 January 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our East Grinstead store. I will be sure to pass on your comments to the team.
All the best, MM
Popped into East Grinstead branch after…
Popped into East Grinstead branch after seeing gorgeous hoodie for my daughter.
Served by a very helpful & gorgeous blond 😍
5 January 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our East Grinstead store. I will be sure to pass on your comments to the team.
All the best, MM
Good service thanks
17 December 2023
Reply from FatFace - EAST GRINSTEAD
Good Afternoon Adam,
Thank you for taking the time to leave us a review!
Really appreciate your positive feedback in regards to the service you have received!
We look forward to welcoming you back soon!
Kind Regards, JW
Quality change
I have not shopped in FatFace for a number of years but decided to buy a leather bag and purse in the sale.
The bag and purse look like very good quality. So I have my fingers that they last a long time.
I also purchased a cotton top and a Alica zip through hoodie. Compared to my previous purchases, there is a huge quality difference. 80% polyester/acrylic and 20% cotton. I would never have paid £68 for the hoodie and I am wondering if its even worth £40 for it in the sale.
What a shame FatFace. Go back to your previous quality and I will pay £80 for the hoodie because of the quality.
However, I would have given the staff at East Grinstead branch 5 Stars + as they were so helpful.
28 December 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good Afternoon Andrea,
Thank you for taking the time to leave us a review!
We really appreciate your feedback in regards to the quality and the pricing of our items. I will make sure this information is passed on to the relevant department and looked into.
We appreciate all feedback whether this be good or bad as this helps us shape our service for our customers to the best it possibly can be.
Kind Regards, JW
It’s always a pleasure shopping in…
It’s always a pleasure shopping in FatFace. I always get a friendly hello when I walk in and the staff are always so helpful. They have lovely clothes that last years. A great place to pick up some Christmas presents.
8 December 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you always encounter such a welcoming and easy time in our East Grinstead store. I hope you continue to love shopping with us and enjoy the quality our products have to offer.
Take Care, MM
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