I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... See more
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See what reviewers are saying
Love FatFace, clothing well made and good value, staff extremely friendly and helpful in my local Chelmsford store.
Company replied
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... See more
Company replied
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, United Kingdom
- 01245 266696
4.7
Excellent
153 reviews
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Amazing customer services & good range of items
I have always had a pleasant experience every time I visited the Chelmsford branch. All staff are so professional & welcoming & it's a pleasure to visit this shop.
The lady who dealt with me last Wednesday was so helpful, I was running slightly late to collect my item but the lady agreed to stay behind for few minutes till I came. She didn't have to do that. so I am really grateful for this gesture.
6 November 2024
Reply from FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
Friendly helpful staff. I luckily benefit from the Autumn sales as i have family in Australia and the weather is getting warmer by the day. Perfect for picking up summer items for my daughter, gran-daughter and son-in-law. My Daughter says you cannot beat the style and quality.
3 November 2024
Reply from FatFace - CHELMSFORD 2
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELMSFORD 2
Hello Jacqui
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Chelmsford store - this is great to hear. Take care, LE
Staff always very helpful
Staff always very helpful - I was after a couple of items in the sale and they looked for them at other local shops for me. Sadly, I couldn’t get one item and unfortunately my online order was cancelled
19 August 2024
Reply from FatFace - CHELMSFORD 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
First and foremost the items I bought…
First and foremost the items I bought fits perfectly and I love them , my first time buying on line and I am very happy.
6 August 2024
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always visit Fat Face when we go into…
Always visit Fat Face when we go into town , most of my wardrobe contains lits of Fat Face clothes . My husband loves FatFace too.
18 July 2024
Reply from FatFace - CHELMSFORD 2
Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reduced the amount of fabric so go up a size!!!
Really like FatFace mens linen shirts so I ordered what I thought was the same product as last year except the cut aa different and considerably less material. I was very disappointed as I then had to go to the store and try the shirts on to find the right fit. I am now happy
7 July 2024
Reply from FatFace - CHELMSFORD 2
Hello,
Thank you for taking the time to leave your review,
I am so sorry to learn that the sizing of this item was not quite right for you on this occasion.
We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care -LA
Reply from FatFace - CHELMSFORD 2
Good morning Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really great!
24 June 2024
Reply from FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELMSFORD 2
Hello Averil,
Thank you for sharing your recent experience in our Chelmsford store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
GREAT QUALITY AND CUSTOMER SERVICE
Great quality products - been buying them for years and great customer service.
16 May 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and customer service. We hope you love your order!
Take care.- GM
Beautiful clothing.
Delivered efficiently & returns made easy. I love the designs & fit.
12 May 2024
Reply from FatFace - CHELMSFORD 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order and that any returns were easily made. I hope you continue to enjoy our products.
Take care, MM
Lovely items
Really pleased with the items I bought. They're lovely. The staff member who served me was very friendly and helpful. My shopping experience at Fat Face is always positive.
31 March 2024
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordered a dress in the sale but sadly…
Ordered a dress in the sale but sadly came up too big and was gutted. Sadly despite it being still available in other stores up north you don’t do postage from your stores! Real shame as dress was perfect and lined !!!
7 May 2024
Reply from FatFace - CHELMSFORD 2
Hello,
Thank you for taking the time to leave your review,
I am so sorry to learn that the sizing of this item was not quite right for you on this occasion.
We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care - SW
I had a lovely time looking at…
I had a lovely time looking at everything in the shop, and the two ladies working that day were marvellous, helpful and friendly even though I must have been in there for over an hour before I made my purchases.
5 May 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
From choosing through to ordering…
From choosing through to ordering through to collecting, all was smooth and painless!
10 May 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Great clothes but where's my discount
High street shops are great - and so is the ease of ordering the correct size via the internet store. Quality and style is great. However, I joined online as a member in the shop on the advertised promise of a significant first discount which did not appear. I contacted customer service who said that this would not be available for 48 hours. Still haven't seen it.
10 May 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave us this review.
I am pleased to read you have enjoyed using our service, and love your purchases! I am sorry to hear about the promotion issue, your code should have come through to your email inbox within this timeframe.
In this case, please feel free to get back in touch with our friendly customer service team so we can assist your further.
Take care. -GM
Reply from FatFace - CHELMSFORD 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Friendly and helpful staff
30 April 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding your instore experience. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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