I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... See more
Company replied
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Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... See more
Company replied
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... See more
Company replied
We are regular visitors of this shop but was away for a while. When visited last week we met this lovely person who was extremely helpful but professional. He is an asset to your organisation. Grant,... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, United Kingdom
- 01223 354794
4.7
Excellent
146 reviews
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Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Avoid using click and collect
Ordered on a Friday to collect from store “by Sunday 3pm”. Went the following Tuesday to collect, after having had a text to say it was there.
They said it wasn’t there, and there were lots of people getting texts even when the parcel hadn’t arrived. I will not be using click and collect again!
6 December 2025
Reply from FatFace - CAMBRIDGE 2
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Appalling customer service
Appalling customer service. My wife returned with garment to ask for a paper receipt which they had failed to provide and they refused. Worse, the man behind the counter was hostile, deeply unpleasant and accusatory, suggesting I was somehow trying to cheat the company! The worst example of customer service I've ever experienced and am taking this up with Head Office.
20 November 2025
Unprompted review
Reply from FatFace - CAMBRIDGE 2
Good morning, Iain,
Thank you for your review and for promptly providing the additional information we requested.
I’m pleased to confirm that the issue has now been resolved, and it was a pleasure speaking with you earlier today.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
LE
Purchased Marie V Neck jumper in Ivory
Purchased Marie V Neck jumper in Ivory
From Cambridge store. I was delighted with the jumper, excellent quality and fit.
I was told that the jumper also came in a teal colour, which I purchased on line.
Quick delivery.
Very helpful lady in store, Ana.
Overall very impressed with my visit.
11 November 2025
Unprompted review
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line delivery
Very efficient service. Collected in store where the staff were very helpful. Loved what I bought.
24 October 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had no trouble returning my items. in…
I had no trouble returning my items in the shop, the assistant was very friendly and helpful.
9 September 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My experience was fine I ordered flip…
My experience was fine I ordered flip flops online and they were delivered to my local fat face and I brought some earrings as their sale is very good
16 August 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online purchase
Easy online purchase with collection from shop . Good price quality hat.
15 August 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Mixed review
Staff were (eventually) helpful, although a bit too much in-house banter upon entry!
Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More items should be in the sale too, I'm a returning customer who is not that impressed tbh
5 July 2025
Reply from FatFace - CAMBRIDGE 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Great service at Cambridge Fatface
Charlie and his colleague at the Cambridge store were helpful, attentive and helpful in giving me great customer service today. Charlie was so positive about his role and how much he enjoys working at Fatface it was a real endorsement of the company. Congratulations to the team at Cambridge store for creating such a positive work environment.
15 May 2025
Unprompted review
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First time ordering online, rather see jeans first
Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able to collect, partially because an email timed at 10:34 didn’t arrive until after my lunch.
Jeans are slightly darker than I expected, but acceptable. However minor gripe they appear to be slightly longer than my previous pair, leading to discovering my choice of footwear had led to wearing a hole in hems on my first wearing. However I’m not one who likes immaculate jeans, so a bit of character to them immediately!
29 April 2025
Reply from FatFace - CAMBRIDGE 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reliability
Reliability: it arrived early and the whole process of ordering was easy and friendly. The item is great.
18 April 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good , trustworthy company
Efficient on line orders . Returned one item to store and it was refunded quickly. Staff helpful.
12 April 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staffs in this branch
Lovely staffs in this branch. Always helpful and attending. Been here several time to collect my orders. Happy with my purchases and my experience here. Will always come back. Thank you😊
22 March 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Cambridge FatFace branch staff is…
Cambridge FatFace branch staff is always very friendly and helpful. Easy either for the orders collection point, as well as return procedures. Products very comfortable, meet the expectation. Many thanks, Aga
18 March 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Love fatface sales
Love fatface sales, always genuine reductions, in-store staff always polite and friendly
6 March 2025
Reply from FatFace - CAMBRIDGE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CT
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