I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... See more
Company replied
Location
Switch locationUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
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See what reviewers are saying
The staff were very helpful, patient and friendly. We were looking for a shirt for my mum, and they were so helpful in choosing the right one. The service was excellent, and we really appreciated thei... See more
Company replied
The online experience was great. The instore staff were fantastic, the items are a good quality and at great prices.
Company replied
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom
- 02082 904457
4.7
Excellent
250 reviews
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Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order kept well iMy order nformed
Easy to order kept well informed . Arrived as informed
28 April 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service at the Bromley Fat Face store
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The clothes are well organised and beautifully displayed.Versatile great quality clothing and style.
28 April 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly and helpful
I often buy things at FF and they are good quality and not overpriced. Recently I ordered an item online and paid for the delivery. Had to return it though (too small) and ordered a bigger size. I was very happy to see that my return included my delivery costs! 🤩
27 April 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff in the Bromley branch are always super friendly and helpful
I ordered a pair of pedal pushers on line to be delivered to the Bromley store and tried them on in the store. They fitted perfectly and are very comfortable and soft. The staff in the Bromley branch are always super friendly and helpful
14 April 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Jeans
Ordered a pair of jeans and were delivered
on time,nicely packaged and we're good
quality with no faults on the jeans.
17 March 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order online and collect in…
So easy to order online and collect in store and save on postage, ensure they have your size, and still have a browse while in store. Always greeted with a smile and made to feel welcome in the shop. Very pleased with my new coat, which I collected. Looked even better in real life than online.
7 March 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great service. I needed to exchange my purchase for a larger size. Exchange was made without any fuss, I was well informed by the ‘Fatface’ team and advised when I could collect my purchase. Very good all round service, combined with great pricing. 5star
5 March 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Gorgeous jumper
Gorgeous jumper and in the sale as well!
Click and collected for free and arrived when it should have.
Great service.
12 February 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not really loose enough to wear in bed... more to wear in the house maybe?
Have to return as whist a small, not loose enough for bed wear. Thus because my town is shop dead, I have to return to Bromley to return and buy a size up but cannot do that as size up now gone in sale. Overall, big waste of time really. Did like them though.
31 January 2026
Reply from FatFace - BROMLEY 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Glades. Bromley.
I was served by Kirsty in Bromley Glades.
It was an absolute joy being served by her. Knowledgeable, polite, a cheery good morning, helpful and really smiley.
29 January 2026
Unprompted review
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Forthcoming Gifts
Good communication and quick delivery to store. Items purchased are presents not yet given so cannot comment on items.
5 January 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to Swap a product
6 January 2026
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Catherine, Bromley Fatface, kent.
Catherine was very helpful, pleasant and understanding when I telephoned the store. She listened to my concerns and was supportive and informative. Later, when I went into the store, she continued to deliver excellent customer care. The manager was also very open and honest. I will certainly continue to shop at Fatface in the future. Thank you!
3 January 2026
Unprompted review
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering and easy collection
12 December 2025
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BROMLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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