I bought Polly Chestnut Brown bag in FatFaceStore,Bluewater(19/9/2026)The bag is H24 x W30 x D9 cms at bottom gradually narrowing to 4cm at top. It is deceptively roomy & good quality leather. Thank... See more
Company replied
Location
Switch locationUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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See what reviewers are saying
I was unable to buy the Baseball Cap on line so I called into your Bluewater store and was served by Brogan. I explained my difficulty and she ordered the item for delivery back to the Bluewater sto... See more
Company replied
Bought many times from fat face, love their products which are distinctive and fun. Had to return a couple of items due to sizing and this was easy and quick with refund processed with no hassle. A go... See more
Company replied
Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, United Kingdom
- 01322 423454
4.8
Excellent
179 reviews
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Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Simple procedures, worked well!
Fairly painless, good all round experience - just a bit of a wait for the 2nd item to be available
14 May 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The trousers were a great fit and look
The trousers were a great fit and look. The order was processed very quickly. The staff at FatFace where I collected them were very friendly and helpful.
30 April 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I needed to swap my slipper boots as I…
I needed to swap my slipper boots as I picked up the wrong size two days previously
No problem.
Helpful staff and a quick resolution
21 April 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality products and a great company
Love the pajama pants I purchased. Really good quality and a big range of styles and sizes. Have purchase lots from FatFace over the years and I'm sure I will continue to do so.
14 March 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality clothes and affordable
Good quality clothes and affordable. Sizing is very consistent
24 February 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shoes are lovely
The shoes are lovely
Soft suede beautiful tan colour
Very comfortable and well made
7 February 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
parcel on time well packaged excellant…
parcel on time well packaged excellant jumper good value in sale.
3 February 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Earrings purchased arrived broken
Earrings purchased arrived broken, went back to shop to return in Bluewater and shop closed due to some incident.
10 January 2026
Reply from FatFace - BLUEWATER 2
Hello,
Thank you for taking the time to leave your review.
We are sorry to hear that your item arrived in a poor condition. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good clothes nice price especially…
Very good clothes nice price especially 100 percent cotton love it
6 January 2026
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent quality
I know my chosen size will fit perfectly. All the fabrics are excellent quality the designs are super to suit all
29 December 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very disappointed !…
Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 item was not available any more. Not amused Fat Face as this happened to me second time . :(
2 January 2026
Reply from FatFace - BLUEWATER 2
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
quick and easy picking up my parcel.
5 November 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good products great staff.
27 October 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered the goods on time as its say…
Delivered the goods on time as its say it will.
Very pleased with the order and will order again.
10 September 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great products
Great products, great quality, great fit (as usual). Lovely staff too. I hope they don't change their styles too much.
25 August 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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