Lucia at the Beaumaris store was incredibly helpful and friendly, which was much appreciated, especially as we explained to her that our three year old was “gate crashing” our honeymoon! 😂
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Lucia at the Beaumaris store was incredibly helpful and friendly, which was much appreciated, especially as we explained to her that our three year old was “gate crashing” our honeymoon! 😂
Company replied
Prompt delivery to my local store. Kept 5 items and returned two - mark on the sleeve of one item and I had ordered long rather than regular with the other. Refund was deposited in my account within 4... See more
Company replied
Popped into my local Fatface in Beaumaris,Anglesey. Was lovely to find a Welsh assistant there!! You just feel so at ease shopping and speaking in our local language. Lovely lady assistant with c... See more
Company replied
Beautiful thick warm jumper, great shape, hide's my beer belly, the only reason I have not given it 5 is I haven't had it long enough to put it through the wash yet to see how it copes.
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
10 Castle Street, LL58 8AP, Beaumaris, Gwynedd, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucia at the Beaumaris store was incredibly helpful and friendly, which was much appreciated, especially as we explained to her that our three year old was “gate crashing” our honeymoon! 😂

Reply from FatFace - BEAUMARIS
Collected an item from this branch .
Very efficient service .

Reply from FatFace - BEAUMARIS
Great click and collect service at local store. Easy returns when needed. Very friendly and helpful staff at the Beaumaris store.

Reply from FatFace - BEAUMARIS
Prompt delivery to my local store. Kept 5 items and returned two - mark on the sleeve of one item and I had ordered long rather than regular with the other. Refund was deposited in my account within 48 hours. Polite, efficient service in the Beaumaris store. Superb quality as usual.

Reply from FatFace - BEAUMARIS
Gorgeous shoes, so so comfortable and perfect for summer

Reply from FatFace - BEAUMARIS
Wow, what can I say? If there were 6 stars this shop would get full marks . Delightfully friendly team full of happy smiles and engagement!
Lou in particular was an absolute star. I came into the shop in my wheelchair with my wife and two friends, and I found her knowledge , her conversation and enthusiasm absolutely amazing!
I would recommend this shop to everyone!
Outstanding!
We’ll definitely be back !
Thank you so much

Reply from FatFace - BEAUMARIS
Very helpful staff , good selection of stock in store , good advice from staff member

Reply from FatFace - BEAUMARIS
Beautiful thick warm jumper, great shape, hide's my beer belly, the only reason I have not given it 5 is I haven't had it long enough to put it through the wash yet to see how it copes.

Reply from FatFace - BEAUMARIS
Friendly staff ,quick service,easy to return and happy to receive information on returns

Reply from FatFace - BEAUMARIS
Delivered item to local store which I drive past most days, very friendly and helpful. Collected item without delay, excellent service.

Reply from FatFace - BEAUMARIS
Absolutely love my items from fatface, just beautiful, very pleased with the quality, the shop is lovely and staff cant fo enough for you, love it

Reply from FatFace - BEAUMARIS
What great clothes display , so much so we bought quite a few things. Lovely staff in duty giving excellent customer service.

Reply from FatFace - BEAUMARIS
Easy to order and collect in store. Good quality clothing and very good sales. Friendly, helpful staff in the Beaumaris store.

Reply from FatFace - BEAUMARIS
Popped into my local Fatface in Beaumaris,Anglesey.
Was lovely to find a Welsh assistant there!!
You just feel so at ease shopping and speaking in our local language.
Lovely lady assistant with colourful hair to match her personality 😀

Reply from FatFace - BEAUMARIS
Buying online and delivery to my local store to collect is very convenient. The staff are exceptionally helpful too.

Reply from FatFace - BEAUMARIS
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.