Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... See more
Company replied
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See what reviewers are saying
Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... See more
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James, James... JAMES!! I came into the store looking for advice from someone on how to dress for summer and left with an entire new wardrobe full of new looks... James spent well over an hour explain... See more
Company replied
I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, United Kingdom
- 01256 352103
4.8
Excellent
166 reviews
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For two days I have tried to collect my…
For two days I have tried to collect my order from the Basingstoke branch and each time the shutters have been closed and and note Sellotape to to the door saying there's a problem with the shutter we'll be back shortly. I think this is appalling.
24 November 2023
Reply from FatFace - BASINGSTOKE 2
Hi Susan, Thank you for your feedback. I am so sorry for the delay with collecting your order. The issue with the shutters has now been resolved and the store has been open since 13:30 on 30/11/23. Please pop into store and collect your order. Take care - KS
As always really helpful and friendly
As always really helpful and friendly. Glad this particular FatFace shop is in my local shopping centre.
9 November 2023
Reply from FatFace - BASINGSTOKE 2
Hello Sam
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always so friendly and helpful
Always so friendly and helpful. Products always well made and good price.
27 October 2023
Reply from FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Absolutely amazing quality on all…
Absolutely amazing quality on all aspects of the slipper I’m so please and happy with them would recommend to everyone
1 November 2023
Reply from FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick delivery my daughter was very…
Quick delivery my daughter was very pleased with the clothes which I have got her for Christmas
30 October 2023
Reply from FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Thank you to Marvin going the extra mile
Thank you to Marvin going the extra mile today in searching through back room stock to find the sandals I desired. He is a asset to Fat Face the store is great and he and his team are always Friendly and helpful giving great customer service five stars from me
9 September 2023
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pretty top
Bought very nice white blouse with blue embroidery which came quickly also purple jumper which am pleased with.
31 August 2023
Reply from FatFace - BASINGSTOKE 2
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Became a loyal customer
Became a loyal customer. Quality and the designs of Fatface clothes are brilliant. Their staff and customer services are just amazing. Highly recommend Fatface.
30 August 2023
Reply from FatFace - BASINGSTOKE 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encounter a great time when visiting our Basingstoke store and that the crew are great. I will be sire to pass this on to them!
All the best, MM
I think Fat Face is a good store
I placed the order and was kept informed, I went to the store to collect the item the assistant was pleasant and polite.
I like shopping with Fat Face, it seems a good store, I shop online and in the shop.
25 August 2023
Reply from FatFace - BASINGSTOKE 2
Hi Maria, thank you for taking the time to leave a review. It's lovely to hear that you had such a positive experience in our Basingstoke store. We look forward to welcoming you back in the future, online and in store! Take care, CD
Love this shop
Love this shop, the quality and style of the clothes sold at Fatface is second to none.
This is my favourite clothes shop
25 August 2023
Reply from FatFace - BASINGSTOKE 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Good quality and good service
22 August 2023
Reply from FatFace - BASINGSTOKE 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Speedy deliver to store for collection.
Speedy deliver to store for collection.
Top true to size.
Love the pattern
8 August 2023
Reply from FatFace - BASINGSTOKE 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Keep it up FatFace
Simple to order, quick to arrive for collection in store where I was greeted by very polite and helpful staff. Lovely products as always.
7 August 2023
Reply from FatFace - BASINGSTOKE 2
Thank you so much for your 5* comments. We deeply appreciate your comments and this will be fed back to our amazing team in store! - RS
Great quality
Great quality, natural fibres, I’m very happy with my purchases! Thanks Fatface!
7 August 2023
Reply from FatFace - BASINGSTOKE 2
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Reply from FatFace - BASINGSTOKE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service
Excellent service! Friendly approach and good advice, Thank you!
9 August 2023
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Good Morning Lili, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
The clothes are of high quality and…
The clothes are of high quality and attractive design. Customer service is superb, friendly, helpful and knowledgeable. Shopping in Fat Face is a very positive experience.
29 June 2023
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FRESHNESS.
Fresh looking summer dress which fits well and is comfortable to wear.
Love the material and the pattern. Very happy with my purchase.
18 June 2023
Reply from FatFace - BASINGSTOKE 2
Hi Mary
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes and great people.
I have been buying most of my clothing from Fat Face and a lot of it from this store. The clothes are great as are the people who work there. Makes for an excellent shopping experience.
2 May 2023
Reply from FatFace - BASINGSTOKE 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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