online order arrived promptly , good quality shirt at a good sale price , served quickly with a smile.
Location
Switch locationUnit 19 Banbury Gateway Shopping Park, OX16 3AB Banbury, Oxfordshire, GB
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See what reviewers are saying
I had the best customer service that I have had in a long while. The lad who served me was polite, friendly and was actually able to fold my clothes as I would myself (very rare these days) which mad... See more
Company replied
Quick processing my order. I mistakenly ordered same items twice. Two parcels to Royal Mail Click & Collect went astray. Jordan at Banbury branch extremely helpful as was Customer Service and staf... See more
Company replied
Yet another excellent FatFace polo shirt, think I must have more than 10 now. Always good quality, wash beautifully, and last seemingly forever.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, United Kingdom
- 01295 276241
4.7
Excellent
169 reviews
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The staff were very kind and attentive.
20 August 2023
Reply from FatFace - BANBURY
Good Afternoon Dennis,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew, I will make sure this is passed on.
Have a great day! - JW
Internet purchase to store
The parcel arrived @ store promptly, no problems picking up & very pleased with the top. Would use that system again.
16 August 2023
Reply from FatFace - BANBURY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The customer service in Banbury is…
The customer service in Banbury is excellent. Young lad with beard always remembers me always welcoming
15 August 2023
Reply from FatFace - BANBURY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I feel the clothes are good quality and…
I feel the clothes are good quality and may cost a bit more than some high street store, but are well worth it keep up with the style and I well keep byeing .
13 August 2023
Reply from FatFace - BANBURY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I "Exceptional Shopping Experience at Face Face Clothing Shop!" a fantastic shopping experience…
I had a fantastic shopping experience at Face Face Clothing Shop! The wide selection of trendy and high-quality clothing left me spoiled for choice. The staff's friendly and helpful attitude made my visit even more enjoyable. The store's layout and ambiance added to the pleasant atmosphere. I found exactly what I was looking for, and I can't wait to return for more shopping. Highly recommended to anyone in search of stylish apparel and excellent customer service!
18 August 2023
Reply from FatFace - BANBURY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Such a lovely shop
Such a lovely shop! Went in to return some SALE items bought online, ended up picking up more lovely things. The staff are lovely and helpful, store set out nicely.....
18 August 2023
Reply from FatFace - BANBURY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
Just went into the Banbury store today
Just went into the Banbury store today. There is a Sale on so prices fantastic. Made two visits today, service was faultless/excellent, thanks to Trish on our 2nd visit and another lady on our 1st. Our favourite shop, can't wait to visit again. Thank you.
20 August 2023
Unprompted review
Reply from FatFace - BANBURY
GIVE ME A B-A-N-B-U-R-Y!!!
We are thrilled to hear of your amazing visit to our store! We'll make sure to pass your feedback onto Trish and the other lady (well, the whole store actually). We can't wait to see you again! - RS
Reply from FatFace - BANBURY
Good Afternoon Lyndsey, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
A great place to shop
This store is a great place to shop. The staff are so happy to help, the colouring corner for the kids is an excellent idea to keep them distracted whilst we shop, its an overall nice experience to go in there. I had an especially nice lady called Trish serve me the other day, she was extra kind. Thank you.
8 August 2023
Unprompted review
Reply from FatFace - BANBURY
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Excellent service
29 July 2023
Reply from FatFace - BANBURY
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Helpful and friendly service.
1 August 2023
Unprompted review
Reply from FatFace - BANBURY
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant customer service - it can still be done!
Visited FatFace at Banbury Gateway today. Served by Jordan who was enormously helpful in assisting getting a shirt size not out in the shop - searched through sacks of items just in and located just what we wanted. Very friendly - nothing was too much trouble. Thank you Jordan; elated to stumble across such excellent service
17 June 2023
Unprompted review
Reply from FatFace - BANBURY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I'll be sure to pass this on. Have a lovely day! LB
Patricia was amazing today with myself…
Patricia was amazing today with myself and my wife shopping with our two boys, the got given some bits pencils and colouring in to complete while we shopped, she recommend clothes we didn’t expect to try on and spent much more than we thought we would 🤣
11 June 2023
Unprompted review
Reply from FatFace - BANBURY
Wow!! This is amazing. Thank you so much for your review. We deeply appreciate your feedback and we are so pleased to hear of your wonderful experience in our store. We will share this feedback with our team 🥰 - RS
Your staff in the Banbury store
Your staff in the Banbury store, so helpful and kind when I wanted that skirt and the dress.
21 May 2023
Reply from FatFace - BANBURY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - BANBURY
Hi Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant dress
I ordered my dress and it came with in a few days. Lovely soft material easy to wear pull on dress.simone dresses are always easy to wear.pretty patterns. And I happen to like brown in summer and winter. I had the longer length as I don't want it short with sitting in my wheelchair. Will definitely be buying more stuff.thankyou.
8 May 2023
Reply from FatFace - BANBURY
Hi Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BANBURY
Hi Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff are always really helpful nice…
Staff are always really helpful nice place to shop
27 April 2023
Reply from FatFace - BANBURY
Hi Lyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and extremely helpful…
Very friendly and extremely helpful sales assistant 👍
30 April 2023
Reply from FatFace - BANBURY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I think the staff at Fat Face Banbury…
I think the staff at Fat Face Banbury are soooo nice,friendly and helpful.
I love the clothes you sell for the whole family.
It’s always a pleasure shopping in your store.
27 April 2023
Reply from FatFace - BANBURY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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