Great jeggings as usual. It’s my 3rd pair. Only they had a snag in them. Went to local fatface fab customer service but their stock was quite different of the same jegging! So reordered. When they arr... See more
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Pleasant and helpful staff lovely changing rooms ,good you can order on line and pick up from store no problems if you want to return anything . Good selection of ladies and men’s wear
Company replied
Order arrived promptly. I was able to try the dresses on there and then and quickly return the one that was too big. Staff were very helpful and prompt fetching my order and sorting out my returns.
Company replied
I popped in to Fat Face in Ashbourne on the way home from work to buy something with a bit of seasonal sparkle and I am now the proud owner of a beautiful cream wool sparkly dress which I can't wait t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
35/39 Market Place, DE6 1EU, Ashbourne, Derbyshire, United Kingdom
- 01335 342288
4.7
Excellent
97 reviews
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Fabulous friendly staff
Very helpful and friendly staff who made my purchase a Google experience… thank you ladies!
21 July 2023
Unprompted review
Reply from FatFace - ASHBOURNE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Great jeggings as usual but…
Great jeggings as usual. It’s my 3rd pair. Only they had a snag in them. Went to local fatface fab customer service but their stock was quite different of the same jegging! So reordered. When they arrived they were different again! I’ve kept the snagged pair as were the best fit but disappointed to pay full price. Shocked at how the style can differ so much too.
6 July 2023
Reply from FatFace - ASHBOURNE
Good afternoon, Jennifer
Thank you for leaving us this review.
I am so sorry to learn that our Jeggings were not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
Take care, JB
The shop assistant was unable to order…
The shop assistant was unable to order my long length trousers for me as there was an issue with the new computer system . But she organised an e mail voucher for me so I could order them myself and not have to pay postage .
She was very apologetic and within an hour I got the e mail voucher
17 June 2023
Reply from FatFace - ASHBOURNE
Thank you for your feedback regarding your recent visit to our Ashbourne store. It is great to read such positive comments regarding our lovely store crew, and I'm so glad to hear that your matter was sorted in a quick and helpful manner. Have a lovely day! LB
Reply from FatFace - ASHBOURNE
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Very prompt delivery and lovely staff…
Very prompt delivery and lovely staff in the shop.
Love the clothes
2 May 2023
Reply from FatFace - ASHBOURNE
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Collected item very pleased.
3 May 2023
Reply from FatFace - ASHBOURNE
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ASHBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - ASHBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - ASHBOURNE
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Reply from FatFace - ASHBOURNE
Hello Jo, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Very friendly and helpful staff
9 November 2022
Reply from FatFace - ASHBOURNE
Hi Lesley
Thank you so much for taking the time to leave us a 5* review.
Your lovely feedback is very much appreciated.
Take care, TG
What a Fantastic FarFace shop!!!
What a Fantastic FarFace shop!!!! And clothes are a superb quality at affordable prices! And when you get a chance to buy them on sale it’s extra bonus!!! Love Fatface!
1 September 2022
Reply from FatFace - ASHBOURNE
Hi Luda, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff very helpful
26 August 2022
Reply from FatFace - ASHBOURNE
Hi Rosie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have not yet received my order which…
I have not yet received my order which I ordered on the 9th August, received an email to say it had been shipped to courier on the 16th August. I have no tracking information sent from courier and no response from fat face regarding my order when emailed.
23 August 2022
Reply from FatFace - ASHBOURNE
Good Afternoon Emma
Thank you for your review.
I am so sorry to hear of your recent experience with us. I can see that one of my colleagues has raised a webform with our courier, as soon as we hear back we will be back in contact with you.
Have a lovely evening.
EP
Reply from FatFace - ASHBOURNE
Good afternoon, Boyd
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ashbourne store. JB
Ordered and delivered
Went online
Ordered the goods
Paid
Delivered
Nothing else to add really
15 July 2022
Reply from FatFace - ASHBOURNE
Hi Alan, thank you for taking the time to leave your review. I am pleased to hear that you loved your items that you ordered! Take care, LE
Friendly shop in Ashbourne
Very helpful and friendly woman working there. Didn't have my size so ended up ordering online - but she made me feel enthusiastic about the shoes.
10 July 2022
Reply from FatFace - ASHBOURNE
Good afternoon, Sophie
Thank you for leaving us this review about your instore shopping experience at Ashbourne, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Lovely shop in Ashbourne- bought a new…
Lovely shop in Ashbourne- bought a new denim jacket the usual well made article from Fatface thank yo
8 June 2022
Unprompted review
Reply from FatFace - ASHBOURNE
Hi Rosie,
Thank you for your 5* review. It is great to hear such positive comments about our Ashbourne Store. I hope you enjoy your new denim jacket.
Have a great day!
Take care, EG
Absolutely excellent customer service…
Absolutely excellent customer service nothing was too much trouble for Neil (I think that was his name ) works at the Ashbourne Branch Derbyshire
He was very patient and professional and dealt with my inquiry was very efficient and very helpful.
10 May 2022
Reply from FatFace - ASHBOURNE
Hello Jillian
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Ashbourne store. We hope you enjoy your new purchase.
Have a great rest of the Afternoon.
Take care, EP
The jumper colour is a bit more muted…
The jumper colour is a bit more muted than I expected but good quality .
9 May 2022
Reply from FatFace - ASHBOURNE
Hello Marianne,
Thank you for your review.
I am sorry to hear that the colour of your item is not as expected but I hope you enjoy wearing it nonetheless.
Have a great day!
Take care, CT
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