I have been buying clothes from FatFace since they came to the market. I trust their products which are quality, and lasting, they also fit well. I buy online and also in store. I still have clothes t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the FatFace store in Alnwick on Thursday 24 July. We frequently visit this particular shop and are always greeted very graciously. On this occasion we were served by Lauren. She made us... See more
Company replied
Did click & collect unfortunately having been told the item was ready to collect when I arrived at the shop it hadn’t been delivered. A wasted journey! In the evening I received an email saying it wou... See more
Company replied
I visited FatFace whilst visiting Alnwick for the day . I had no intention of buying anything and just wanted to browse . I was greeted by 2 lovely staff members who welcomed me into the store and ask... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Bondgate Within 72, NE66 1HZ, Alnwick, England, United Kingdom
- 01665 606322
4.5
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have been buying clothes from FatFace…
I have been buying clothes from FatFace since they came to the market. I trust their products which are quality, and lasting, they also fit well. I buy online and also in store. I still have clothes that l bought years ago and they are still in good condition. The staff are always cheerful and helpful, they deserve the 5 stars, a great company
3 June 2026
Reply from FatFace - ALNWICK
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Excellent customer interaction
The lady was excellent, very friendly but professional. Item purchased is lovely if a little pricey.
23 May 2026
Reply from FatFace - ALNWICK
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very small store but even worse only…
Very small store but even worse only one changing room
26 April 2026
Reply from FatFace - ALNWICK
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love my doggy jumper
Love my doggy jumper. Wouldn't pay full price but got it in the sale. Worth waiting for.
4 January 2026
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ALNWICK
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Prompt delivery to store,
Prompt delivery to store,
Product is of good quality
The member of staff (Frances)who dealt with my store pick up was very polite helpful and gave a warm greeting upon entering the store.
29 December 2025
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service
Had a lot of help from Frances when trying to decide what to buy, I felt spoilt for choice but she was great, stopping tidying the display of clothing to give me time and help me come to a decision.
Very happy, you have a great team member there.
20 November 2025
Unprompted review
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I visited FatFace whilst visiting Alnwick for the day
I visited FatFace whilst visiting Alnwick for the day . I had no intention of buying anything and just wanted to browse . I was greeted by 2 lovely staff members who welcomed me into the store and asked if I needed any help . I explained I was just browsing and was left alone . At this point I had found a lovely fleece jacket that I loved and couldn’t resist and just fell in love with a casual dress too . One of the assistants , Julie was super helpful and advised me how I could wear the dress , casual or more dressed up . She advised me on sizing too but was never pushy at all . I would highly recommend this lovely store where the assistance are friendly, helpful and honest.
12 November 2025
Unprompted review
Reply from FatFace - ALNWICK
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Alnwick store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Items ordered and whole process was…
Items ordered and whole process was quick and straightforward. Good quality clothing at a good price price.
26 August 2025
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Returning customer
Easy to use click and collect.
Alnwick shop team always polite, friendly and helpful
12 August 2025
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered long sleeved Breton top using…
Ordered long sleeved Breton top using click and collect.
No delivery charge and great price in the sale. Good quality and lovely colours
12 August 2025
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Loved the friendly and supportive…
Loved the friendly and supportive customer service in the Alnwick shop.
5 August 2025
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was helped by Julie in the Alnwick…
I was helped by Julie in the Alnwick store . She was helpful and friendly . She was by far the best retail assistant I met in Alnwick today .
24 July 2025
Unprompted review
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We visited the FatFace store in Alnwick…
We visited the FatFace store in Alnwick on Thursday 24 July. We frequently visit this particular shop and are always greeted very graciously. On this occasion we were served by Lauren. She made us feel extremely welcome and engaged us in a very enjoyable and informative conversation about the importance of purchasing the correct type of sun glasses. It was a joy to have met her, and certainly made the purchasing of an expensive pair of glasses less painful. We will certainly be back to FatFace in Alnwick very soon!! Thank you Lauren!!
24 July 2025
Unprompted review
Reply from FatFace - ALNWICK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.