While in Aldburgh Suffolk for a short stay I looked in Fatface for some clothes and while there discovered I'd mislaid some expensive sunglasses. As it was a sunny afternoon I didn't want to walk a... See more
Company replied
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We visited the local store and my granddaughter tried on a dress in the sale. Alas it was too big and there was not a smaller size in stock. I casually looked on line and realised I could purchase t... See more
Company replied
Super patient and helpful - he made me feel very special, even though I turned up 5 minutes before closing to collect an order and then I started browsing! (Also helped me find the right email confirm... See more
Company replied
Really helpful customer service both on line and in store . One item in sale wasn't available after ordering so given discount for future item , but on full price , still kind gesture . All items cam... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
198/200 High Street, IP15 5AJ, Aldeburgh, Suffolk, United Kingdom
- 01728 453388
4.6
Excellent
48 reviews
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This company invites their customers to review, whether positive or negative
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Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a pleasure visiting the…
Always a pleasure visiting the Aldeburgh store. Staff are so friendly and helpful
25 May 2026
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly knowledgeable staff
Friendly knowledgeable staff , who remembered us , very helpful . Nice products
3 June 2026
Reply from FatFace - ALDEBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Always a happy place to find colourful…
Always a happy place to find colourful fashionable outfits in a range of colours and styles.
31 May 2026
Reply from FatFace - ALDEBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Handy top
It’s nice to go to a real shop and there was a sale on. Plenty of sizes in the sale. Friendly helpful staff
3 May 2026
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Carmel straight leg jeans.
Bought my third pair of the Carmel straight leg jeans from the lovely Aldeburgh store.
These are the comfiest jeans I’ve ever had. I really hope, as they were in the sale, they are not being discontinued.
29 April 2026
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have had to return an item twice…
I have had to return an item twice because I could not find the right size.
The process was quite easy in both cases.
However at the same time I did find 2 items which I did like instore and in the sale.
25 April 2026
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Click and Collect works well.
I use Click and Collect for most FatFace purchases as it is straightforward and reliable. Our local store is small so it can’t stock many men’s products in a range of sizes but staff at the store are very helpful and it’s always service with a smile. Highly recommended.
6 March 2026
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff in Aldeburgh store
My husband tried on a coat which we thought may be a bit too short. Rather than trying to get a personal sale, the very helpful man in Aldeburgh Fatface told us about the tall version that could be ordered nearer to where we live. Which we did- everyone wins, except for the helpful man, sadly! Love fatface, the staff are always great-coat is too. Online is so easy when ordered into an out of town Next.
4 October 2025
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ALDEBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought Rhia black top yesterday in…
I bought Rhia black top yesterday in store at full price £35.00 only to find it is in the sale today at £22.00! Feeling pretty hacked off!
Great customer response thank you, however as I wore the top I was unable to take it back 🤷🏼♀️ thanks anyway, I’ll be sure to ask in future though.
A great BIG thank you to Fat Face at Aldeburgh who very kindly found a way to resolve my issue, and refunded the difference! I am a really happy customer which is great as I regularly shop in Fat Face stores around the country.
Thank you.
22 April 2025
Unprompted review
Reply from FatFace - ALDEBURGH
Hi Rosemary,
Thank you for your review.
For any purchases made online, if we reduce your items within 24 hours of ordering, please contact our customer experience team on 0333 777 8053 when you receive your delivery and we'll refund the difference back to you, no problem at all.
If you've purchased in-store, please pop in and speak to our crew in store who can help you to return the goods and re-purchase a new item at sale price. Please ensure the tags are still attached if you'd like to do this!
Take care, LE
Such lovely staff
Super patient and helpful - he made me feel very special, even though I turned up 5 minutes before closing to collect an order and then I started browsing! (Also helped me find the right email confirmation, and find clothes in the right size - went above and beyond! - I hope he didn’t have to stay late updating after me)
6 March 2025
Unprompted review
Reply from FatFace - ALDEBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience whilst shopping at our Aldeburgh store. We hope to see you again soon! Take care, CT
The Man in the store was amazingly…
The Man in the store was amazingly dismissive and clearly had an attitude towards me, I asked why the attitude and he just dismissed me, hopefully he was having an off day but so so unprofessional with an attitude, he shouldn’t be on the shop floor serving customers. The lady was very much the opposite sadly she was not there at the time 9/2/25 12:45
9 February 2025
Unprompted review
Reply from FatFace - ALDEBURGH
Hello Mr Sinclair,
Thank you for taking the time to leave your review.
I am sorry to hear that you have had a poor experience whilst visiting one of our stores. I have reached out to you via Trustpilot to take some further details.
Take care, LE
Reply from FatFace - ALDEBURGH
Hello Tracey
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Items purchased at full price online immediately discounted / A single order split into three collections!
I placed 1No. order with FatFace online - this ended up being split into 3No. separate collection trips required to collect the order in full.
Watch out for items being discounted immediately AFTER you've ordered them online at full price!
Before I collected my order in full, ALL of the tops purchased were discounted by £10-£12+ each. That would have made a significant saving to me, but I was not offered a credit, despite already having to return more than once, to collect the order in full. Apparently I could have taken all of the items back, ask for a refund and then purchase identical products again, but only if they have similar in stock in the store (as they were not able to sell me the same item back). However, I had unwrapped 2No. of the 3 collections, so was then unable to return them to be refunded. (And this would have meant a further trip to the store!) I also found a random 'kids' clothing item in one of my parcels, which seemed to have been included by mistake. On querying this, the shop assistant took it. Again, no offer of a credit
as a "thank you" for returning the child's clothing, even though it was known I'd already missed out on multiple discounts.
Perhaps bad timing on my part, but more understanding customer service in store would have seen that a credit against my purchases would have kept me as a customer for the future.
20 October 2024
Reply from FatFace - ALDEBURGH
Hello Becky
Thank you for taking the time to leave your review.
I am sorry to hear that you are disappointed with your recent experience with us.
For any purchases made online, if we reduce your items within 24 hours of ordering, please contact our customer experience team on 0333 777 8053 when you receive your delivery and we'll refund the difference back to you, no problem at all.
If you've purchased in-store, please pop in and speak to our crew in store who can help you to return the goods and re-purchase a new item at sale price. Please ensure the tags are still attached if you'd like to do this!
Thank you. LE
Reply from FatFace - ALDEBURGH
Good morning thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ALDEBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Item ordered still not at store for…
Item ordered still not at store for collection a week later
13 August 2024
Reply from FatFace - ALDEBURGH
Hi Ian, thank you for taking the time to leave a a review. I'm sorry that you have not received an update regarding your order - I can confirm it has arrived in store on 15/08 and is ready to collect. Our system shows that an email was sent out to inform you of this; I am sorry that you have not received this. If there is anything else we can help with, please don't hesitate to get in touch. Take care, CD
I love Fatface
I love Fatface! The staff in this store are lovely and very friendly and helpful.
5 August 2024
Reply from FatFace - ALDEBURGH
Hello Andrea
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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