I have gotten my business model and account verification after a month of submission. But the integration process is taking more than 2 months. I setup my website integration with fasterpay right... See more
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Fraudulent unreliable company. If you are European and you use virtual Visa Cards know that you will get your account blocked if you add more than four visa cards. If those cards are single-use, then... See more
If possible I could rate this app calling there self fasterpay is worth it I mistakenly sent 220.46 eur to my formal account which has been suspended for reasons not disclose to me however, I'll li... See more
Company replied
Hi fasterpay, as our emails are not answered, we decided to post it here as you seem to answer through this way. If someone could please answer our ticket number AT-220708-ECDE related to debit/credit... See more
Company replied
Company details
Written by the company
Spend, send and receive global cashless payments with FasterPay. Create your free account in just a few steps.
Contact info
London, United States
- support@fasterpay.com
- fasterpay.com
2.3
Poor
174 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi fasterpay
Hi fasterpay, as our emails are not answered, we decided to post it here as you seem to answer through this way. If someone could please answer our ticket number AT-220708-ECDE related to debit/credit cards payments
15 July 2022
Unprompted review
Reply from FasterPay
Hi Markat’s Shop,
We apologize for not getting back to you sooner.
Your inquiry has already been reviewed and we provided you an update about the status of your request via ticket AT-220708-ECDE.
I uploaded my document since last week
I uploaded my document since last week, yet no verification.
15 July 2022
Unprompted review
Reply from FasterPay
Hi Joshua,
We are in constant communication with you regarding your account verification. Please check our message on our existing email thread — #OC-220621-6L58, which includes information about your account status.
I made a payment in the amount of 20 €
I made a payment in the amount of 20 €, 3 days passed from and did not come to me, it turns out I was deceived (
email taogamer2030!
15 July 2022
Unprompted review
Reply from FasterPay
Hi Anton,
Your Send Money transaction SM-220713-D862 for 18.27 EUR (after fees) has already been approved on 13-Jul-2022. The money will be credited to the receiver’s bank account within 3-5 business days.
Fasterpay are opposite of there name
Fasterpay are opposite of there name, poor customer support and taken longer for varification and now my fund is stock with them don't no how to move out my fund and i need it urgently for my medical bill.
14 July 2022
Unprompted review
Reply from FasterPay
Hi Abdullahi,
Your account has been fully verified on June 22 and all restrictions have been lifted. You may initiate a new Send Money request and it should work as expected.
If you still encounter issues, you may reach out to our support team via the ‘Chat & Support’ section inside your FasterPay account. It may take a while for us to respond due to the huge volume of inquiries we are dealing with — but we will reply to your message as soon as we can.
If zero star was allowed I would have…
If zero star was allowed I would have given them. They're fraudsters. I was scammed of 10$ since February and close my account for no reason. No refund made. Total scam. Your last reply from the chat was 6weeks ago no no option to refund my 10$
11 July 2022
Unprompted review
Reply from FasterPay
Hi Agada,
We tried locating your account but we could not find any match. If you already submitted a ticket via the ‘Chat & Support’ section inside your FasterPay account, we will reply to your inquiry as soon as possible — If you haven’t created a ticket yet, make sure to submit one so we can assist you.
Simply scammers
Simply
They charge me 25$ and seller sent fake product
No reply at all from the fasterpay team
I think they are Not honest people
Don’t use this gateway at all
11 July 2022
Unprompted review
Reply from FasterPay
Hi Yousuf,
Your account could not be located from our end. You may send us a message via the ‘Chat & Support’ section inside your personal FasterPay account so we can assist you.
At the moment, we are still receiving a huge volume of inquiries which causes delays in our replies — but if you already submitted a ticket, please ensure that we will respond to your message at the earliest possible time.
no support whatsoever
no support whatsoever. been stuck on verify of my docs now for 5 days when it says 12h tops. never gonna use this useless firm again. STAY AWAY!
Update: u actually come here to thrustpilot to answer my review but u cant answer my 10 mails i sendt u guys? unbelivable
9 July 2022
Unprompted review
Reply from FasterPay
Hi Aajo,
We could not locate your account on our end. Kindly submit a ticket through the 'Chat & Support' section in your personal FasterPay account. There’s an increased demand for our services recently which affected our ability to respond immediately — but please ensure that we will assist you at the earliest possible time.
They works, but so slowly.
They works, but so slowly. Support responds but not as often as I would like. Sending money is unstable. You can try them if you aren't in a hurry.
PS. This is from my personal experience, maybe I'm unlucky.
7 July 2022
Unprompted review
Reply from FasterPay
Hi Vitalii,
All of our available support channels have received a huge volume of inquiries at the moment which causes the delay in our response. But we are already working on it and you can ensure that we are resolving this as quickly as possible.
We look forward to seeing you again on our platform.
Atrociously slow customer support.
Atrociously slow customer support for a website that handles currency transactions, there are businesses that rely on it's services to make money, and these people put a NON-EXISTENT spending limit on 'guest users. But for whatever BS reason, have their page set up to make you think you'll get in touch with somebody within the next 12 hours, WRONG. Now I assume they'll give me some LIE about how long it's taken and how they've had an increase of users, ALSO WRONG, it's summer time so the amount of people actually signing up goes down unlike winter times, DO NOT USE THEM FOR ANY TRANSACTIONS REGARDING MONEY, RAN BY MID.EAS SCAMMERS FOR YOUR IDENTITY!!
7 July 2022
Unprompted review
Reply from FasterPay
Hi Aimless Name,
We could not locate your account on our end. You may send us a direct message on Facebook at https://www.facebook.com/fasterpay.ltd. Make sure to specify your email address or transaction ID (if any).
We are experiencing a huge volume of inquiries across all of our available channels. But we will respond to your message at the earliest possible time.
Please guys refund my money back to my…
Please guys refund my money back to my card account if you are not willing to release it. How on earth can I send a fund and its taking two weeks now and the status of the transaction is still reading pending? You guys have zero stars especially regarding attending to the customers. 😭😭
2 July 2022
Unprompted review
Issue resolved
Never ever use this platform.. Withdrawal is hell... Rubbish
2 July 2022
Unprompted review
Reply from FasterPay
Hi Flash Enterprise,
We could not locate your account or transaction. You may send us a message on Facebook at https://www.facebook.com/fasterpay.ltd — provide your email address or transaction ID (if any). We will assist you.
I made a recent transaction on faster…
I made a recent transaction on faster pay from more than a week now..it is still showing pending.i don't know how long they want to hold my money but I am seriously disappointed in an app that the name implies paying fast.please approve my transaction and release my funds..I even emailed them but they take forever to reply
2 July 2022
Unprompted review
Reply from FasterPay
Hi John,
Your Send Money transaction SM-220625-2B4C amounting to 14.26 EUR (after fees) has been approved successfully on 02-Jul-2022. The funds should be credited to the receiver’s bank account within 3-5 business days — excluding weekends and holidays.
In addition, we have sent you this same update on our Facebook chat conversation last 03-Jul-2022. We are currently experiencing a huge volume of inquiries which affects our response time — but we are already working on it.
Issue solved
Good day. I have regretted using fasterpay as a reliable app for my withdrawals. I made transactions for the past 14 days and my withdrawals have been pending. I have been seen as a lier and someone that cannot be trusted by those I am owing money. I have recently gotten police treats and fasterpay has been the cause of this disgrace as they have taken so long to allow my withdrawals. I have pleaded for a quick review on Facebook messenger and even sent them mail severally but all I have got is more reasons to regret. Please, kindly do the right thing as soon as you can.
fasterpay transaction ID:
SM-220619-81F5
SM-220619-B8FB
SM-220619-B8EC
SM-220619-5BF4
1 July 2022
Unprompted review
Reply from FasterPay
Hi Taofeek,
The following Send Money transactions below were successfully approved on 03-July-2022. The funds should be posted in the recipient's bank account within 3-5 business days.
Transaction ID: SM-220619-81F5
Amount: 162.71 EUR (after fees)
Transaction ID: SM-220619-B8FB
Amount: 173.36 EUR (after fees)
Transaction ID: SM-220619-B8EC
Amount: 173.36 EUR ( after fees)
Transaction ID: SM-220619-5BF4
Amount: 173.36 EUR (after fees)
We have informed you about the status of your transactions through the existing chat thread we have with you on Facebook.
Stay far away from “faster”pay
Opened an account. Uploaded all my details. Then they asked me to send an actual selfie with my ID. I did all of that. They then proceeded to question why my passport is different from my country of residence. After answering all their questions thoroughly, I am being ignored. This is a real violation of personal information and extremely unprofessional. Never experienced this in my life. I have messaged numerous times but absolutely no response. My advice is to stay faaar away. There are better, more trustworthy competitors.
Says a lot that I went through the effort to register a trust pilot account just to write this review.
30 June 2022
Unprompted review
Reply from FasterPay
Hi A Ibrahim,
FasterPay is stern and careful in verifying your identity to secure you as an account holder from any unauthorized transaction. This is also to protect businesses from any possible fraudulent activities.
We have received a large volume of inquiries at the moment which cause a delay in our response via ‘Chat & Support’. You may contact us via Facebook at https://www.facebook.com/fasterpay.ltd. Make sure to provide your email address or ticket number (if any) so we can locate your account. We will respond to your message at the earliest possible time.
This guys are a big time scam
It's a pity I can't upload a picture here, I said this guys are bunch of scammers. After my review here 2 days ago I was told to message them on Facebook which I did but just for them to tell me to inform the sender to verify his/her account after telling them this below more than 2 weeks now
I don't have the person's contact as we only transact on a crypto p2p platform where he bought crypto and decided to pay with fasterpay, and I believe no one can send money out of fasterpay without verifying their account according what you guys told me when I just registered. so I agreed to accept fasterpay payment because I know if he's able to send money to me then he's account has been fully verified.
so if he's yet to verified his account what does that have to do with me? it's over a month now where would I find someone that we only transact on crypto p2p platform?
It's more than 2 month and 2 weeks now and you're just telling me to go and tell sender to verify account how does it concerns me? Why don't you have the seller verify their account before allowed to do any transactions as you did to me? Now I only had a transaction with sender on a crypto platform and since then we never had encounter I don't even know the person so if they have issue verifying their account talk to them directly why sending me? You allowed transaction to go successfully you're now telling me after we've completed our transaction to inform them to verify account who does that now? Please just release my fund I'm fed up of your useless account
29 June 2022
Unprompted review
Reply from FasterPay
Hi Mariam,
FasterPay has its own policy intended to protect you, as an account holder, from unauthorized transactions and to protect businesses from possible fraudulent activity, too.
Your account was restricted due to the unusual activity pattern it was used. The source of funds (sender) should verify their accounts first with FasterPay. Once they are able to comply with the verification process, you should be able to use your funds again.
Our team has been in constant communication with you through Facebook and via the existing email thread we have with you — #OC-220208-RCYS.
I don't why I are you name yourself…
I don't why I are you name yourself fasterpay rather slowerpay I sent money to wise about 11days but still pending I message you no respond I'm in need pls encounter the problems my Transaction I'd is SM-220618-7509
28 June 2022
Unprompted review
Reply from FasterPay
Hi Yakubu,
Your Send Money transaction with order ID SM-220618-7509 for 29.40 EUR (after fees) has been successfully processed on 29-Jun-2022. The funds should reflect in the recipient's bank account within 3-5 business days.
We are currently receiving a huge amount of transactions as well as messages — but we are doing our best to respond to them as soon as possible. We apologize for this experience.
If I could give it a big fat 0 I would.
If I could give it a big fat 0 I would.
I contacted them at the END OF MAY regarding a payment to Doggoland which they said would be refunded in 3-7 working days, since then I have had one email telling me to wait as my bank may take longer to refund it to my account. The Halifax has done most transactions within a couple of hours so 7 working days is a long time, however still no refund, no response to the 24/7 chat and support message I sent 2 weeks ago or the email I sent telling them still nothing. In fact no response at all from the company and between it all we have registered my mums death and buried her all with no contact from this company. Save yourself hassle and use Paypal who imo give a far superior service
27 June 2022
Unprompted review
Reply from FasterPay
Hi Elizabeth,
We could not locate your account on our end. Currently, we are receiving a big volume of inquiries and transactions so there’s a delay in our response. However, you may send us a message through Facebook at https://www.facebook.com/fasterpay.ltd. Provide your email address or transaction ID — we will assist you immediately.
We hope to hear from you.
If possible I could rate this stupid…
If possible I could rate this app calling there self fasterpay is worth it
I mistakenly sent 220.46 eur to my formal account which has been suspended for reasons not disclose to me however, I'll like you to help reverse the transaction as soon as possible, and hopefully it's been updated as fast as I could imagine
I chatted them so far for fund reversal but remedy has been made.
I advise all the reader to continue using this fasterpay as they seems to be reliable and your money are safe with them. Thank you
27 June 2022
Unprompted review
Reply from FasterPay
Hi Ajibola,
You may contact us through Facebook at https://www.facebook.com/fasterpay.ltd— provide your email address or ticket number (if any). We will provide you with further information about your account and transaction.
We hope to hear from you.
Transfer pending for days
My transfer has been on pending for several days. I decided to give this app a try but I guess it’s not worth it. I’m already staying to think it’s a scam site
Transaction ID is sm-22625-c8ba
27 June 2022
Unprompted review
Reply from FasterPay
Hi Spencer,
Your Send Money request with order ID SM-220625-C8BA amounting to 51.61 USD (after fees) dated 25-Jun-2022 is on hold as you need to complete the account verification. Please make sure to submit the required documents inside your FasterPay account.
In addition, you may check the message we sent you through email with subject line ‘FasterPay payment account verification request’ as it includes further instructions regarding your account verification — (#OC-220628-CTUV).
Your transaction will be put on hold for up to three (3) days. If you failed to finish your account verification within the given timeframe, your transaction will be rejected.
We look forward to completing this process with you.
Hello FasterPay
Hello FasterPay. I made a transfer to TransferWise and it’s still on pending. How long do I have to wait for it to go through. I can’t seem to get you to respond on Facebook. I see you replying on here so I decided to write maybe I will get a response.
Transaction ID
SM-220627-D6E9
27 June 2022
Unprompted review
Reply from FasterPay
Hi Yusif,
Your Send Money request for 25.00 USD (after fees) with order ID SM-220627-D6E9 on 27-Jun-2022 is still pending since you haven’t completed your account verification yet. We encourage you to upload the required documents inside your FasterPay profile. Further instructions about your account verification have been sent to you through the email thread we already have with you — #OC-220628-BZZ5.
To set your expectations, your Send Money request will be put on hold for up to three (3) days. If you failed to finish your account verification within the given timeframe, your transaction will be rejected.
Our Facebook channel and ‘Chat & Support’ section inside your FasterPay account are receiving a huge number of inquiries at the moment which affects our response time. However, please ensure that we will answer all your messages as soon as we can.
We apologize for this experience and we hope to see you on our platform again in the future.
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