FASHIONPHILE Reviews 

I had an immaculate condition original puzzle bag to sell and was offered £875 for it. I was quite shocked at how low the value was and declined the offer. A few days later it became apparent that selling privately could lead to me being scammed so I went and again uploaded the same photos and description to sell it assuming the valuation would be the same. Having done that I then noticed you have the option to reactivate the old offer and because they take several days now to give you an offer I thought that would be faster. I sent off my back and am due to be paid today. Unfortunately yesterday my offer on the same bag came back, this time at £1025…. So in a matter of a few days it’s suddenly significantly worth more and I’ve lost out on money. I’ve contacted customer service in the hope they will honour the difference and will update this review if it gets sorted. I would understand if a longer time period had passed or maybe I’d used different photos but I didn’t, so it raises genuine concerns about consistency of the offers.

I sent another email as they suggested below, still no response.

Fast delivery beautiful product

Always my go to place for great luxury items at affordable cost

Absolutely LOVED my purchase!!!! I paid for expedited shipping and it made it for in time for Mother’s Day!!! My Mom loved the Louis Vuitton purse!!!! Thank you 🙏🏻

Always a good experience when shopping with fashionphile

FP is the most truthworthy company with superior customer service!

Great experience and product, exactly as described!

Delivery was fast and the quality of the item was amazing.

The bag is in a great condition and i love it! I will purchase more for sure!

My recent purchase from Fashionphile was excellent. The item was even better than stated to be. It looks absolutely wonderful with no noted flaws at all. Shipping was quick and email communication regarding the order status was good. I did email customer service about a completely different item requesting to see more photos and I didn’t get a response for almost a week. I did think that was a bit long. I would think they’d have a team of people checking emails given the size of the company. Anyway, that was completely separate from this purchase, which I’m very happy with.

Way better than expected. Prompt delivery

The order came on time as promised and in very good condition.

I have always been pleased with your products.Thank you!

Great experience no problems. Will definitely be using this service again with Fashionphile!

I am extremely disappointed with my experience with Fashionphile.

We received an online offer and brought our item into a physical location on April 22nd, where we were told the authentication and payout process would take 10 days. After not hearing anything, we called and were then told it would take two weeks. When we followed up again at the two‑week mark, we were suddenly told 2.5 to 3 weeks.

Each time we called, the timeline changed.

We made it clear that we would give them an additional 2–3 days before filing a complaint and submitting reviews. It is now May 12th — four weeks later (15 business days) — and the online status still says “Unboxed and being reviewed.” We have received no update emails, no phone calls, and no status changes.

The lack of communication is unacceptable. Every phone call results in a different answer, and the payout timelines they set are not honored. The process feels disorganized and very flawed, and it does not meet the expectations they set at the time of drop‑off.

Four weeks is excessive for a process originally quoted as 10 days. However you calculate it, they are delinquent on the timeline they promised.

I would not recommend using Fashionphile if you are expecting clear communication or timely payout.

Another great purchase from Fashionphile. The earrings are beautiful. Of all the luxury resale sites, I trust Fashionphile most and prefer purchasing from them because almost always, their products are usually better than described.

Always a wonderful experience with this company. I like they show you the defects of the purse prior to purchasing. Love them! Great products, great prices!!

Bag came quickly and in perfect condition!!!

Bag is great, price is nice and I’m very happy!

The delivery was quick and the bag was amazing! I am beyond happy at the quality and it was described perfectly. I will be ordering more and recommend them to everyone!