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fashioncheque Reviews 895

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TrustScore 3 out of 5

2.8

Gift Shop
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Company details

  1. Gift Shop

Written by the company

fashioncheque is dé modecadeaukaart van Nederland en te besteden bij meer dan 10.000 winkels en webshops. fashioncheque is het leukste cadeau om te geven én te krijgen!

Contact info

2.8

Average

TrustScore 3 out of 5

895 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I got my gift card for christmas last…

I got my gift card for christmas last year. I live in norway so the shops i can use my card for are limited. I have already tried to send an email to fashioncheque, but got no answar back. I went to RITUALS to use my gift card, and it didn’t work in the shop, and they also said that they have never seen this giftcard company before and didn’t now it could be used in their shop. After trying for a while, i paid with my normal card and left. It says on the card that you can use it «online» but it won’t even work in any store online. I have tried several stores online and it won’t work. I have also checked the saldo of the card, and it still has the 20$ on it, so it has not been used or had any mistakes with it. I don’t know what to do know, the store my boyfriend bought it from can’t take it back, so im stuck with a card that won’t work online or in stores.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

The most useless cadeaukaart

The most useless cadeaukaart that you can buy, it feels like you locked your money and will never be able to buy what you want.
I wanted to use it in De Bijenkorf online - it doesn’t work, only in the shop, but the item l want is not there, but only online.
Then l decided to buy Slip Silk turban from Zalando and again it didn’t work, because it’s not a fashion item 🙄 it’s for my head and it’s made from silk fabric, so l don’t know what means fashion item, it’s like l want to buy an iron pan or powerbank.
Also in the website there is no clear guidance for shops, but you have to dig in one by one with city location.
So 2 times deep disappointment and for me this cadeaukaart is completely useless. It is more robbery than something what is good for customer. I feel sorry l locked my money in this Fashioncheque, never again!

13 January 2026
Unprompted review
Rated 2 out of 5 stars

Giving a gift? Don't choose this!

Are you thinking about giving this gift card? Reconsider! Or at least read the limits carefully on where the card can be used. Some shops, like Foot Locker, sell some products exclusively on their online store. At the same time, this gift card only works in the physical stores. Suddenly, the options are drastically fewer. And in my opinion, it is way easier to give money directly instead of relying on this middleman that is limiting options. And the person you're giving to will thank you for not making them go through all of these problems with understanding the limits.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Everything is perfect

Great website

20 March 2025
fashioncheque logo

Reply from fashioncheque

Dear Anastasiia, thank you for your feedback! We are glad that you are satisfied with our service. We hope we can make you happy more often! With kind regards, Tyrsa =)

Rated 1 out of 5 stars

Only problems

They sent me a digital card without code, even i cannot change this on Zalando because i dont have a card with code, only number card, which show me „doesnt exist” what a bullshit, thieves.

11 January 2025
Unprompted review
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Reply from fashioncheque

How sad to hear that you did not receive a PIN. I have sent you a contact information request so I can get in touch with you to resolve this. Greetings Karin

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, no returns policy and only offer a percentage of the value of goods. Do not touch

28 November 2024
Unprompted review
fashioncheque logo

Reply from fashioncheque

We are sorry to hear that you are not satisfied with your experience. We want to help and understand that there are concerns about our return policy and the value offered. Unfortunately, I do not have any of your information on hand, so I cannot reach you directly. Could you please contact us at +31 (0) 23 212 00 12 ? Then we can look for a solution together. We are ready to help you! | Team FashionCheque

Rated 1 out of 5 stars

I have just received a ??COAT!

I have just received a ??COAT!! from Fashionique@ DO NOT BUY FROM THIS SO CALLED COMPANY!! THE COAT IS RUBBISH!!!!!】 THE FABRIC IS THIN & IS VERY POOR QUALITY. DISGUSTING!!!!DO NOT BUY FROM THIS SITE!!!! AND ALSO THIS PIECE OF RUBBISH TOOK 3 WEEKS TO ARRIVE!!

5 November 2024
Unprompted review
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Reply from fashioncheque

Thank you for your feedback! We understand that you are disappointed with the coat you received. It seems that this review is actually intended for the company where the coat was purchased, and not for us as a gift card company. We do not offer clothing ourselves, but are happy to help if there are any questions about gift cards.
We hope you can find a quick resolution with the company where the purchase was made and wish you the best of luck!

Rated 1 out of 5 stars

I would appreciate your comments on…

I would appreciate your comments on Fashionique's Return policy. Can't find it on my order! When I requested a refund I was offered 20% of the purchase price and the item for immediate action, but the jacket is totally unsuitable for me. I've asked again for a full refund and return code but haven't had a reply.

31 October 2024
Unprompted review
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Reply from fashioncheque

Deaer Eva, We understand that you are disappointed with the jacket you received. It seems that this review is actually intended for the company where the jacket was purchased, and not for us as a gift card company. We do not offer clothing ourselves, but are happy to help if there are any questions about gift cards.
We hope you can find a quick resolution with the company where the purchase was made and wish you the best of luck!
Sincerely,

Rated 1 out of 5 stars

Waste of time and money

The website says same day delivery if you order before 14:00. Delivery was 1 day late. I wanted to go and pick it up from the courier myself but no one could give me track and trace code. I called you, IntraPost and PostNL and no one could help. So I had to buy another gift for my friend's birthday and now I can't return this cheque. Waste of time and money.

24 October 2024
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Reply from fashioncheque

Hi Umut, thanks for your review. What a shame that you have been waiting for your order for a long time. I'll get in touch with you in a moment to look for a solution together! Greetings Esmee | Team fashioncheque

Rated 3 out of 5 stars

Order, but don't use a money transfer.

Update: due to administrative challenges they were unable to fulfill the order. They canceled the order and returned the payment. If you want to buy the fashion cheque, don't use the transfer money option and then things might work as expected.

Ordered it as a present for my cousins birthday. Transfered money and haven't seen any delivery. I contacted the customer service. They can't find anything being paid. They ask me for the payment details, but never replied.

I had to ask them for updates every time and there is no reply/ no solution. And guess what.. it has been over 2 weeks ago and still no solution. Oh, and thanks for not having a present for the birthday party..

Please avoid buying a fashion cheque!!

27 September 2024
Unprompted review
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Reply from fashioncheque

Hi Sten,

Thank you for your updated review. I am sorry to read that you have suffered from this. Once again, we apologise for the inconvenience.

Greetings Esmee

Rated 1 out of 5 stars

Don't reccomend

They don't have accurate information on their website. Their CS is not helpful at all.

8 March 2024
Unprompted review
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Reply from fashioncheque

Hi Melina,

Thanks for your review.

Sorry to read that you have experienced problems with our website and services. We do everything we can to help customers as best we can.


I see you have emailed us about the changed Zalando gift card terms and conditions. On our exchange page, you agree to the terms and conditions of purchasing the Zalando gift card, which also refers to Zalando's general terms and conditions. Of course we appreciate your feedback to make this even more visible on our website.

For more information, please refer to Zalando customer service or the terms and conditions; https://www.zalando.nl/zalando-algemene-voorwaarden/

We hope you can still purchase something nice at the Zalando webshop!

Kind regards,
Team fashioncheque

Rated 1 out of 5 stars

I exchanged my faschioncheque to…

I exchanged my faschioncheque to Zalando card and want to buy foundations Estee Lauder double wear... What a surprise- i can't pay with it, because it is not "mode article".

3 March 2024
Unprompted review
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Reply from fashioncheque

Hi Karolina,

Thanks for your review.

It is correct that the Zalando giftcard can only be used to purchase fashion items (clothing, shoes, sportswear, children's clothing and fashion accessories). Items, such as: make-up, beauty and care items, sports items, jewellery, decoration or household items are not included.

For more information, please refer to Zalando's customer service or their general terms and conditions; https://www.zalando.nl/zalando-algemene-voorwaarden/

We hope you can still purchase something nice from Zalando!

Kind regards,
Team fashioncheque

Rated 1 out of 5 stars

This is scam

This is scam. You cannot pay at zalando and fashioncheque does everything that you can't. No solution offered, just money lost

12 September 2023
Unprompted review
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Reply from fashioncheque

Beste Charlotte,

Thanks for your message.

It is possible to use the fashioncheque at Zalando, but you first have to exchange your fashioncheque into a Zalando giftcard here:

https://shop.fashioncheque.com/fc_zalando/?_ga=2.67987607.768365115.1558941834-85144174.1520410845

After the exchange you can use this in your Zalando account.

If you still have soms questions about this, please feel free to contact us via info@fashioncheque.nl or 023-2120012.

Kind regards,
Team fashioncheque

Rated 1 out of 5 stars

I did not received the gift card

I did not received the gift card. give the money back.

AFTER MANY REMINDERS STILL I DID NOT RECEIVED MONEY BACK/NEW CARD.

I MADE MY DECISION. PLEASE REFUND BACK AS SOON AS POSSIBLE.

31 March 2023
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Reply from fashioncheque

Hi Purvi,

Thank you for your message.

We are sorry to read that you have not yet received the fashioncheque. Normally it will be delivered the next delivery day by PostNL.

We would like to ask you to contact us so that we can check whether the order has been sent to the correct address.

In such a case we offer two options:
- Resend the order
- Refund the balance to your account

We can be reached directly by telephone from Monday to Friday from 9 a.m. to 5 p.m. on 023-2120012 or via info@fashioncheque.nl.

We apologize for the inconvenience.

Yours Sincerely,
Team fashioncheque

Rated 1 out of 5 stars

Fashion cheque is nooit aangekomen

3 January 2023
fashioncheque logo

Reply from fashioncheque

Beste Serra,

Bedankt voor uw bericht.

Vervelend te lezen dat u de fashioncheque nog niet heeft mogen ontvangen. Normaal gesproken wordt deze de volgende bezorgdag bezorgd door Post NL. De verzending gaat overigens via briefpost, dus wij kunnen de zending helaas niet volgen met een track en trace code.

Graag willen wij u vragen contact met ons op te nemen, zodat wij kunnen kijken of de bestelling naar het juiste adres verzonden is.

In een dergelijk geval bieden wij een tweetal opties:
- De order opnieuw versturen
- Het saldo terugstorten op uw rekening

Wij zijn direct telefonisch bereikbaar van maandag t/m vrijdag van 9.00 tot 17.00 uur op 023-2120012 of via info@fashioncheque.nl.

Onze excuses voor het ongemak.

Met vriendelijke groet,
Team fashioncheque

Rated 1 out of 5 stars

what is this even?

it's hard to use, still haven't figured it out, not fun to get for you're birthday i hate it, don't get it for someone that u actually like just get them money then.

10 May 2022
Unprompted review
fashioncheque logo

Reply from fashioncheque

Hi Wendy,

I am sorry to read that you are not happy with our product. We would like to help you so that you can still use your fashioncheque as you wish. Please send an e-mail to: info@fashioncheque.nl with your card number and problem. Then we will be happy to help you!

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