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Fashionable Canes Reviews 

289
•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their beauty, functionality, and sturdy construction. Many people highlight the wide variety and excellent selection of items available, often finding exactly what they need. The customer service is frequently described as top-notch, with staff being helpful, professional, and understanding in their interactions. The ordering process is generally smooth, with customers appreciating quick responses and efficient handling of their concerns. Reviewers frequently mention fast and dependable delivery, with many orders arriving quicker than expected. The company's commitment to standing behind their products and resolving issues promptly further contributes to a highly positive overall experience for consumers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, sturdiness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as great, excellent, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the sturdiness and premium materials... See more

Order

Customers had positive experiences with order, often returning for multiple purchases and expressing... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, above and beyond, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Though I haven't yet purchased a walking appliance, I have been looking at the different styles, materials, palm-grips, and customer ratings. My agent understood I'm a novice at this and helped me wit... See more

Rated 5 out of 5 stars

My cane arrived in perfect condition (packed by Rhian). I was worried about the quality, but this is made of substantial materials. Only one small point is unfortunately it does not have the brass tip... See more

Rated 5 out of 5 stars

Excellent range of products. Have bought different types from FC, and each one has been very high quality, and better than any other canes bought elsewhere. Customer service is excellent, from the fre... See more

Rated 5 out of 5 stars

I had some questions about an order I wanted to make, and I sent an email and got a quick personal response. I still had another questions, and got another quick, personal answer. That's what customer... See more

Company details

  1. Medical Equipment Supplier
  2. Fashion Accessories Store

Written by the company

www.fashionablecanes.com | Welcome to the Fashionable Walking Canes Facebook page! Cane Users and Collectors Welcome. Customer Service: 1-800-887-5185

Contact info

4.8

Excellent

TrustScore 5 out of 5

289 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(289)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I called asking about insurance

I called asking about insurance, that I had not included, for a cane I ordered. Got a call back promptly that it could not be included because the cane was already sent!
Thrilled my cane was already on the way to me!

6 February 2024
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

High-quality, very fast delivery, and excellent customer service to a question afterwards. Can recommend highly.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

Crappy company

Ordered cane paid for shipping that was guaranteed in 2 days delivery and received cane 5 days later. Asked for return in shipping and denied 3 times. Last response from fashionable canes was “ if you needed your product earlier you should have ordered it earlier “. They denied refund on shipping fee again. When someone pays for something they expect to get what they pay for. This is not how you stay in business. False advertisement so be careful who you use

27 December 2023
Unprompted review
Fashionable Canes logo

Reply from Fashionable Canes

Hello! That is correct your refund was denied. You ordered the day before everyone closed for Christmas. We got the package shipped out in time but due to the holiday season the shippers experience heavy volume trying to get packages out. Then they were closed for a day or two to enjoy time with their families. So your order did not move during that time. There were disclaimers on the shipping policy pages stating there are no refunds during that time period for shipping delays. We did not deny the refund UPS did. You pay them your shipping not our company.

Rated 5 out of 5 stars

Customer Service

Original shipment was lost by usps and Fashionable Customer Service has been very efficient in making my order right. Very happy with the firm and their communication!

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful canes!

Beautiful canes, we were pleased with the quality of the product and prompt customer service. I will be shopping with this company for my friends and family in the future.

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Marine Corps Cane & Fritz Oak Wood Cane

I'm extremely pleased with the craftsmanship of my new Marine Corps cane. I love that I was able to semi-customize my cane and I'm happy with the Ebony wood with the stainless steel collar, and the blue round knob with the EGA on top. I also ordered the Fritz Oak wood cane with the brass collar, it looks great!

30 November 2023
Unprompted review
Rated 5 out of 5 stars

🩷Made to feel like a friend!

The people are wonderful. I only wished I spoken to someone before ordering because a fantastic idea was presented to me that I had never thought about because of my misunderstanding.
I am so pleased with your Cutomer Service, not only did they help me with my options, they made me feel valuable and important!
😊😁

13 November 2023
Unprompted review

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