While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful designs, exquisite fabrics, and the luxurious feel of the materials. Many people appreciate the versatility and elegance of the clothing, noting that the items are well-made and durable, often lasting for years. The delivery service is frequently described as fast and smooth, with items arriving on time and well-packaged. Reviewers also commend the helpful and responsive staff, who provide excellent customer service. However, some customers were dissatisfied with their orders, mentioning that the clothing received did not match the online descriptions or photos, particularly regarding color and quality. A few people also experienced issues with receiving their orders or with the return process, citing a lack of tracking details or problems with refunds.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality of silk and unique designs,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the fantastic and... See more

Order

Consumers find order experiences to be ambiguous. Many customers express satisfaction, praising items as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and quick shipping,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being amazing,... See more

Based on these reviews

Rated 5 out of 5 stars

Have been buying from this company since it started. Such beautiful designs and exquisite fabrics. They are always helpful to deal with. Whenever I have a special occasion these are the exact dresse... See more

Company replied

Rated 5 out of 5 stars

'I emailed the customer service team for advice on the shades of a top and trousers I was eyeing. They were so honest and helpful, letting me know the tones might not be an exact match and even sugges... See more

Rated 5 out of 5 stars

I recently purchased the Rise pants and shirt set and couldn’t be happier. The fabric feels lovely, the cut is flattering, and the pieces look just as good together as they do styled separately. The... See more

Company replied

Rated 5 out of 5 stars

Gorgeous silky fabric - got the duster coat for my holidays as a cover up. The colour is beautiful - just as i hoped - olive green for Greece... the fabric and craftsmanship is great. I've bought a fe... See more

Company replied

Rated 1 out of 5 stars

I returned my item as requested as the clothing looked different colour. They accepted the return and have not issued a refund! I sent the item back via recorded delivery and its been delivered. W... See more

Company replied

Rated 1 out of 5 stars

The caftan ordered was not high quality or as photoed. Could barely walk, so huge. They provided a FEDEX return 3 weeks ago. Fine, done. Nope! The garment went from NOLA to Glasgow. No one there to ac... See more

Company replied

Rated 1 out of 5 stars

Returned an order for a refund. 1. HAD TO PAY FOR MY OWN RETURN POSTAGE. 2. THEY DEDUCTED £10 FROM THE REFUND FOR NO REASON. They state in there return policy if items are not placed in th... See more

Company replied

Rated 1 out of 5 stars

Extremely Disappointed – Unacceptable Service and Communication I placed an order online and after four weeks, I have yet to receive any tracking details or updates. Despite multiple attempts t... See more

Rated 5 out of 5 stars

Total luxury. I have around 8 Fara pieces now and keep adding more. Each piece is a show stopper. Quality is sooooo good. I especially love the really light silk pieces because you don't get s... See more

Company replied

Rated 5 out of 5 stars

Top notch customer service! When my package was delivered to the incorrect address (Royal Mail problem), April was amazing and quick to jump into action, shipping me out a replacement and ensuring it... See more

Company replied

Rated 5 out of 5 stars

Got a couple of items from Fara, they always get loads of compliments, quality is fantastic, love the fact my items are hand tie-dyed and all a bit unique! No problems with delivery, customer service... See more

Company replied

Rated 5 out of 5 stars

'I ordered three dresses for my bridesmaids and I couldn't be happier. The quality was absolutely perfect and the designs were stunning. My bridesmaids looked so glamorous and elegant on the day. Ever... See more

Rated 5 out of 5 stars

I live in Spain and recently ordered from FARA Boutique. There was a courier issue, which can happen from time to time, especially where I live, but the team at FARA were quick to respond and help res... See more

Rated 5 out of 5 stars

I have bought many items from FARA over the years and the quality of the clothes are exceptional and last (and look new) for years. I love the designs and silk/raw silk materials. The scarves are my a... See more

Company replied

Rated 5 out of 5 stars

I bought the Zen maxi dress and I absolutely love it! It feels so dreamy to wear and I've got some really lovely comments. Thank you FARA for your beautiful creations - I'll definitely be purchasing a... See more

Company replied

Rated 5 out of 5 stars

Absolutely loved all my purchases they are beautifully made and excellent quality . It was really easy to order very quick delivery. I’m forever getting compliments when I wear my outfits and will d... See more

Company replied

Rated 5 out of 5 stars

Obsessed with my FARA kaftan. The quality of the silk is just on another level and it arrived so quickly. The packaging alone made it feel like such a treat. Already eyeing my next piece.

Company replied

Rated 5 out of 5 stars

I’ve been buying from FARA Boutique for years, and I can’t get enough of their clothing. The Zen Dress has been my go-to for so long! It’s comfortable, elegant, and somehow just gets better with t... See more

Company replied

Rated 5 out of 5 stars

Fara has the best clothes, especially when I’m on the beach. So easy to wear and amazingly elegant designs. All super nice material and designs. I recommend them to all my friends.

Company replied

Rated 2 out of 5 stars

I love the designs, but the quality is a joke especially for the price. I get that it is meant to be sheer given the natural fabric - however, almost everything I bought lasted ONE wear! My last pur... See more

Company replied

Rated 3 out of 5 stars

Okay, but the quality doesn't match the prices. The fabric is very thin and transparent (which you can't see in the photos on the website). I wouldn't order again.

Company replied

Rated 5 out of 5 stars

I found Fara Boutique’s gorgeous jumpsuits and dresses 8 years ago and I was in love with the pure silk creations. I have loved to the brand’s journey and they have done so well as their creations are... See more

Company replied

Rated 5 out of 5 stars

Fara is one of my top (if not my absolute favourite) brands where I have been purchasing pieces for over 5 years now. I can't say enough good things about them. Do yourself a favour and gi... See more

Company replied

Rated 5 out of 5 stars

I have bought a few dresses and sets from this site over the last 2 years and had amazing experiences each time. The dresses are all beautiful and exactly as pictured! The shipping was swift consideri... See more

Company replied

Rated 5 out of 5 stars

The quality of my dress was exceptional and the design is a real head turner. Easy buying process too. Thank you Fara boutique!

Company replied

Rated 5 out of 5 stars

Lovely indie company, customer service was helpful! Really chuffed with my items, beautiful quality and super elegant. Would recommend!

Company replied

Rated 5 out of 5 stars

Very beautiful clothes. I have few dresses by FARA, kimonos and sets which I love so much. Stylish and really unique!

Company replied

Rated 5 out of 5 stars

This is one of my wife’s favourite brands, so I really wanted to surprise her with something special for her birthday. The customer service team were amazing, helpful with sizing and giving advice on... See more

Company replied

Rated 5 out of 5 stars

I'm really happy with my order. The items are exactly as pictured on the website, rare when ordering online! Very pleased with the quality. I will be ordering more in future!

Company replied

Rated 5 out of 5 stars

The cloud light silk, like gossamer on my skin, made me feel so cool and elegant at a recent Caribbean wedding...a unique piece, delivered thoughtfully, and just the start of my FARA collection...yaaa... See more

Company replied

Rated 5 out of 5 stars

Always love FARA♡ Whenever I stop by Mandoren Store, I always come across some piece of clothing that instantly inspires me. The clothes are versatile enough to wear for so many different occasions.... See more

Company replied

Rated 5 out of 5 stars

I received my order with no problems. I ordered three dresses to try on and ended up keeping two :) I love the styles and the quality, and I’m looking forward to wearing on my next holiday. Thank you!... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a beautiful dress from Fara Boutique and had such a great experience from start to finish. The dress itself is absolutely stunning—exactly as pictured and even better in perso... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Rooted in a commitment to ethical and sustainable practices. Made by women for Women.


Contact info

4.2

Great

TrustScore 4 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this website

Avoid this website! They are very good at charging money, even for items that haven't been sent or are out of stock. I have been chasing for a refund for weeks and have been met with silence from "customer service". Their website clearly states that all UK orders are shipped from UK with no duties to be paid by customers but one item that was in stock and sent to me came with a duties bill which was half the price of the item. I obviously refused the delivery due to complete misselling and after almost a month of asking for a refund for the item I never received, I have resorted to contacting PayPal to get my money back. Total sham of a business. Avoid like the plague.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable Service and Disappointing Product

I ordered a raw silk top (£90) for my sister's birthday in June, but it didn’t arrive as expected. When I first contacted the company, they informed me that there would be a restock at the end of June and that my order would be shipped then. However, this did not happen. When I tried to follow up in July to inquire about my order, they abruptly disabled the chat. Frustrated, I initiated a claim with PayPal in August. The company only sent the top about a day before the refund window was set to close.

Unfortunately, the item itself is disappointing. While the colour matches the picture, the texture feels off—I'm not convinced it's genuine silk. Additionally, the design is impractical, restricting movement to the point where you can't comfortably raise your arms. I’ve decided against returning it, as I have little confidence in the company’s ability to handle the refund process efficiently, and I just want to move on.

Overall, this company has been a significant disappointment. I would strongly advise against purchasing from them.

1 August 2024
Unprompted review
Show reviews in all languages. (43 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look