The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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when I had issues with my orders
when I had issues with my orders, missing parts, Fanhome was really helpful in replacing the missing parts. I give Fanhome support 5 stars, excellent service. I highly recommend Fanhome for the top quality kits and service.
2 June 2026
Reply from Fanhome
Hi Howard Kennedy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
First great communication and very…
First great communication and very helpful and it's why I chose to continue to complete something that is one of a kind Godzilla
26 May 2026
Reply from Fanhome
Hi Ricardo Vega,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fanhome is "De Agostini Collectibles"!
Fanhome is "De Agostini Collectibles",
the costumer service is vague at best.
They don't offer any resolution/ or compensation, for their mistakes.
I would give them a lower rating,
but it's not available.
I've currently received 17/20 shipments,
for my current build. Shipment 18/20 has been processing for over a month now, they claim it's a lack of materials.
4 May 2026
Unprompted review
Reply from Fanhome
Dear Claire,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced.
We would like to review your case directly so we can check the status of your remaining shipments and provide accurate information. Since we cannot identify your account from the details in your review, please contact us at support@usa.fanhome.com. Once we have your account details, we will look into your situation and assist you as quickly as possible.
Your feedback is important to us, and we will make sure it is shared with the appropriate teams so we can continue improving our service.
Kind regards
Fanhome
Reply from Fanhome
Hi Christopher Pierce,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
A gregreat subscription at place for collection models
A great place for collection models
1 June 2026
Reply from Fanhome
Hi Richard,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Scamhome is the most dishonest company…
Scamhome is the most dishonest company in the world. They had several shipping issues and supply issues. They lied about everything. It took me 3 years to finish receiving the Ecto 1. I had over half of the model when Eaglemoss shut down. 6 month wait times. Monthly subscription my ass. Scamhome just ships whenever they get product. Total garbage company! I can not believe they still exist!!! Liars!!!
The response from Scamhome is hilarious. They know who I am. Scamhome specifically told me their name is Fanhome not Scamhome. I told them as long as I feel they are scamming me I will call them whatever I want. They are liars and theives, nothing more!! DisHonestini!!!
13 August 2025
Unprompted review
Reply from Fanhome
Dear customer,
We are very sorry to read how frustrated and disappointed you feel, and we understand that your experience with delays and supply issues has caused a great deal of dissatisfaction.
We would still like to review your case directly so we can understand exactly what happened and see whether anything remains unresolved. Since we cannot identify your account from the information in your review, please contact us at support@usa.fanhome.com so we can look into your specific situation.
Your feedback is important, and we will make sure it is shared with the appropriate teams so we can continue improving our service.
Kind regards,
Fanhome
Reply from Fanhome
Hi Nelson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up and has a lot of…
It was easy to sign up and has a lot of my favorite items
1 June 2026
Reply from Fanhome
Hi Juan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was so simple to find another…
It was so simple to find another project to build and the subscription process was very easy.
1 June 2026
Reply from Fanhome
Hi Carl,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Scott Schuyler,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi zack,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I am So Glad to Join the Fanhome…
I am So Glad to Join the Fanhome Family. I am Stoked beyond Excited to Start my First Fanhome Bat Mobile Model. I have been into building Models and Finally a Subscription based platform 🫡🙏. Thank you so mych
30 May 2026
Reply from Fanhome
Hi Joseph,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Dylan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Good but there’s an Opportunity to Make Your Business Better.
Easy to sign up, but that’s not a metric that matters to me and probably many others. You people have some work to do to make your business work better. There’s been improvement but you’re not there yet.
29 May 2026
Reply from Fanhome
Hi Paul Porter,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Robert,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Varinder,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Bad42ger,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It couldn’t be more straightforward to…
It couldn’t be more straightforward to sign up for a new Fanhome build. Just a few button presses is all it takes.
27 May 2026
Reply from Fanhome
Hi Robert John Barringer-Lock,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy I guess haven’t been able to sign…
“Real pain Experience so far. I guess haven’t been able to sign in to account tho Wht the actual screwball, other then that fantastic hope im not getting scammed no tracking #… never even made password wtf
22 May 2026
Reply from Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy Sign-Up, Stellar Product
Signing up for an account was very easy. No complaints about my experience with them so far.
23 May 2026
Reply from Fanhome
Hi Larry Johnson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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