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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pornhub destroyed Fancentro with the complete takeover. Missing paying subs, missing earnings, missing content, video thumbnails all blank, content in vault sits weeks under moderation. No real sup... See more
They announced a new platform, which is fine. However, they suddenly launched it without being ready. As a creator I can’t see my fans or earnings. There’s no reply on live chat or through contact... See more
The subscription amount only matched the agreed upon amount for the first 2 months. Then it went up to 5 times the original amount. Billing continues after cancellation and it is borderline impossible... See more
Company details
Written by the company
Fancentro offers top-of-the-line features that make it easier than ever for fans and creators to connect. Fancentro allows fans and their favorite creators to chat one-on-one, share and receive exclusive content, engage on a private media Feed, interact through daily Stories, connect during live streams, and so much more!
Contact info
Marshall Islands
- support@fancentro.com
- fancentro.com
1.7
Bad
222 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support team..helped eith every…
Great support team..helped eith every issue i had
20 July 2020
Unprompted review
Reply from Fancentro
Hey there! Thanks for leaving us such a positive review.
It’s important to us that our customers are more than satisfied, it's a pleasure to know that we hit the mark!
Our team is available round-the-clock and is always ready to provide assistance.
Feel free to reach out anytime with any questions you might have.
Best support team ever
Best support team ever ! they solved my issue in a short time , they really deserve more than a 5 stars ❤
19 July 2020
Unprompted review
Reply from Fancentro
Hey there! Thank you so much for your feedback.
We are thrilled that you loved your experience and our team will definitely be happy to read what you wrote.
Thank you ❤
amazing approach of the team.
amazing approach of the team.
I have to rict that the support is amazing.
I must thank you for your help in setting up the Profile
thank you you are amazing
16 July 2020
Unprompted review
Reply from Fancentro
Hey there! Thank you for such a great review.
We work really hard to offer the best platform and the best service. Our team will be thrilled to hear your words.
Feel free to drop us a line should any questions arise.
Issues solved quickly
The model I paid access for was having tech issues and the site gave me access to another model free while the tech issues were solved.
No delay at all with solutions
15 July 2020
Unprompted review
Reply from Fancentro
Hey there! Thank you for taking the time to share your feedback.
We are glad to hear that you loved your experience. We put customer satisfaction as our top priority, and your review reaffirms the work we put in every day.
Our team is always available to assist in case any questions or issues appear. We look forward to seeing you again.
Maria was Amazing
Maria was the person I spoke to, she was the best agent I have ever spoke to through email. She was very polite, even when I regrettably was not. She would always email me back within 20 min. I was going to cancel my membership, Maria is the ONLY reason that I still have a membership though this company.
15 July 2020
Unprompted review
Reply from Fancentro
Hey there and thank you for the excellent review, Chuck! It's a pleasure to hear that we hit the mark.
Maria is one of the best members of our team, and we made sure she got the recognition she deserved. She always goes above and beyond.
Feel free to drop us a line should any questions arise.
Reply from Fancentro
Hey there!
Thank you for your review. We set a high standard for ourselves, and we are thrilled that you loved your experience.
So thanks for your kind words and we look forward to seeing you again.
I had a great experience with the help…
I had a great experience with the help service after having a proplem that I have caused. I really rate them for this.
14 July 2020
Unprompted review
Reply from Fancentro
Hello there! Thank you for your feedback.
We are happy to hear you had a positive experience at FanCentro! We value your input and attention.
Should you have any questions, feel free to drop us a line.
Bad services and even worse customer service
As I i countered issues with some of the “influencers” customer service was kind enough to pretend to care and solve wanting to solve the issue , after a complete month of on going email running around in circles one representative was kind enough to agree Give me a refund, then suddenly the issue turned over to another representative and denied me the refund and instead to simply offer me a free month to another “influencer” after which i clearly stated i wanted no business with them.the final resolution was to simply short closed the ticket.
20 June 2020
Unprompted review
Reply from Fancentro
Hey there!
Thank you for your review. We are sorry to hear that as we care deeply about our customers and strive to resolve any issues in a timely manner.
Please feel free to reach out to our team so we could review your ticket and assist asap.
They let their “influencers” behave…
They let their “influencers” behave like panhandlers while taking no accountability for their content. Don’t waste your money total rip off total bull.
10 June 2020
Unprompted review
Reply from Fancentro
Hey there, thanks for sharing your feedback. We are sorry to hear about your experience as we are known for our attention to detail and customers.
It’s important to us that our customers are more than satisfied and it is uncommon to see that your issue was not resolved.
We want to make things right. Please feel free to reach out to our Account Management team with any further comments so we could assist you. Thank you
I was a model on Fancentro
I was a model on Fancentro. Posting steadily for 4 months . And never got paid once . So the money the subscribers paid . All went to them. I got ripped off royally.
9 June 2020
Unprompted review
Reply from Fancentro
Hey there, thanks for your review. We agree that this is not acceptable, this is why we have 24/7 account Management Team always ready to assist you with all questions and issues you have.
We would love to fix any misunderstandings and help you to get paid. Please feel free to reach out to our Account Management team with any further comments so we could resolve this and assist you right away. Thank you
Most of the people selling services on…
Most of the people selling services on fan Centro blatantly lie about what they are providing. Fan Centro doesn't do anything about it. They should change their website name to scam Centro.
13 May 2020
Unprompted review
Reply from Fancentro
Hello there! Thank you for your feedback. We are sorry to hear about your recent experience and that you were less than satisfied with our service.
We pride ourselves on the high-quality standards we maintain. We value our customers and appreciate the time to share your opinions. Please contact our team at your convenience so we could assist you asap, it is uncommon to see that your issue was not sorted out. Thank you.
100% satisfaction and a gift!
Easy to be happy with this site and it's product of you find yourself the right girl! Lucky for you guys I did the hard work and came thru with a rec. You can thank me later ;) Mountin Madi is her name
21 April 2020
Unprompted review
Reply from Fancentro
Hey there!
Thank you for the lovely review, Chris. Receiving feedbacks like these means the world to us!
We will be happy to see you again.
Feel free to reach out if any questions arise.
Lick my nuts FC & I rather punch myself in the groin for 5 straight minutes than subscribe to your site again.
I would give this site 0 stars they just steal your money and won’t give you a refund so don’t even ask because it’s not gonna happen. Just watch PH if you need a site, don’t waste your time or money here.
13 February 2020
Unprompted review
Reply from Fancentro
Hey there! Thank you for your review.
We're sorry to hear that you didn't have a great experience with us. We take all comments seriously and always use them to improve the service we provide. Our team is available 24/7, ready to resolve any issues you face up with asap.
Please feel free to reach out to our agents with any further comments you might have. We would love to make things right and assist you with the issue in question.
This website is one of the worst ever…
This website is one of the worst ever if you want to waste your money this is the right place for you , the influencer will not add you and the costumer service will not help you ... they even doesn't deserve 1 star
29 January 2020
Unprompted review
Reply from Fancentro
Hey there! Thank you for sharing your feedback.
We are sorry to hear that you are disappointed with our services. It is uncommon and does not come anywhere near our standards.
Our team is online 24/7, ready to assist with any issues you might have. Customer experience and satisfaction are our top priorities, so we will be happy to help.
Please contact our team at your convenience so we could take a closer look and provide you with resolution of the issue. Thank you
My name is okellygem11 they suck for…
My name is okellygem11 they suck for two days I text about getting my Snapchat money back on my card. Didn't here from them. Look for s phone number to call!! Didn't here from them. The premium Snapchat haven't got back her name is heyy strawberry aka scrittxrosegold her Snapchat name. She bad news to. I'm mad they took my money,but it was on a prepaid card!! I was smart on that one.
17 January 2020
Unprompted review
Reply from Fancentro
Hey Samuel! Thank you for your feedback.
We reviewed your case and ticket you referred to. We see that our team replied in a timely manner to each email you sent, asking you to provide additional info needed to proceed with resolution of the issues you faced up with.
Unfortunately, our replies were ignored and we did not get any information required for us to assist you asap. As the information and details were not provided, it caused this misunderstanding.
Our agents are online 24/7, always ready to help. Please feel free to reach out with any further comments you might have. We would love to make things right.
Need a simpler interface when it comes to canceling a subscription
Promised what was given but I had a free trial apparently and my card was charged I have nothing left in the bank, wanted to know if I can request a refund and how
9 January 2020
Unprompted review
Reply from Fancentro
Hey there! Thank you for your review, it helps us get better.
We always strive to modernize our services and tailor them to the needs of our customers, so we value your input.
Our agents are available 24/7 and the team is always ready to help. Please feel free to reach out to our team directly via support email so we could assist you with any questions and issues you might have.
AVOID THIS SCAM SITE
Purchased a premium subscription, wasn't added after 96h so I contacted FanCentro multiple times only to get automated replies. I put exactly everything correct in there and followed all the steps but couldn't get any help from them. AVOID!
2 January 2020
Unprompted review
Reply from Fancentro
Hey there! Thank you for sharing your feedback. We’re sorry to hear that you did not get assistance right away. It is an uncommon case, our team is available round-the-clock and is always ready to help.
Please feel free to reach out to our team with any further comments, concerns, or suggestions.
Do NOT trust this company
Do NOT trust this company. They scammed me out of $130 after failing to notify me that the one month free trial would extend, even without use of the service or knowledge of being charged. They are refusing to refund my money which I desperately need to help with my sister’s surgery.
3 December 2019
Unprompted review
I have no clue why there are so many…
I have no clue why there are so many bad reviews, I subscribed to 2 models so far (iconic Nikki Delano and Antonia Kenzie) and both of them are super nice and extremely entertaining!!! (If you know what I mean;) )
So if you're giving this page a bad review you probably subscribed to the wrong models.
3 December 2019
Unprompted review
Don't ever try this it's a scam website.
7 November 2019
Unprompted review
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