fanatics.ca Reviews 2

Item was ordered and an e-mail was received that it shipped with tracking information. It did not arrive within the time frame indicated so I reached out to the carrier. The carrier said the shipment was initiated but they never received the package. Calling the customer service line the robot indicated the product was returned (not initiated by me). Then only a partial refund was issued - paid $70, only refunded $45. The customer service robot left me on hold to speak to an "human agent" then hung up on me multiple times. DO NOT order from this company.

This review is for Fanatics.ca. We ordered a custom Raptors jersey as a gift for a friend, about 6 weeks in advance of his birthday. When it arrived, the letters were peeling off the jersey straight out of the package. We initiated a return, and they promised to send a replacement. When the new package arrived, it was clearly someone else's order - a Blue Jays jerseys with a different name. So we initiated a return again, and asked for the right order to be sent. Instead, Fanatics sent a 30% off coupon for our next purchase, and refunded a portion of our money. Only after complaining to customer service were we given the full refund. In the end they made no attempt to fulfill our order. I've never had such a frustrating online purchasing experience in my life. Their final attempt to appease was another discount coupon code. As if! And by the way, the birthday is long past. Extremely disappointing. Don't bother!