Wondershare FamiSafe Reviews 128

We trialled this app to help track our son who was catching public transport to school. The app was not easy to use or set up.
To get the full benefits we had to purchase the yearly subscription, which we thought would be easier to use the features to no avail.
When we asked for a full refund they said no because it wasn’t a technical problem.
Don’t offer a money back guarantee if they aren’t going to fulfil it.

I would not recommend this to anyone, go with a free app ‘life 360’ even the paid version is better.

its not working well.
even cant control kids apps. also not like other app. every app needs different time limit. cant control all app together. different devices.
also cant control whatsapp telegram etc.
its very unprofessional. highly not recommend this.
DONT WASTE YOUR MONEY

its worst app . not useful.
its nothing control to your kids.
dont waste time with this app and dont waste your money

FamiSafe Team, please unblock the Geometry Dash account management website, I'm stuck with a username I don't like! Actually, account management pages in general (not every signle one of them) shouldn't be blocked so we can change our usernames to something we like (if we dont like them) in video games. I honestly do NOT like being ILikeToastGD. Anyways, pretty good app, me like, 6/10 🫠👍

Stupidly listened to google as needed a new tracking app for my daughter. Signed up and then read the reviews. If i had gone ahead amd messed up my daughters iphone like other ŕeviews, I would of been FUMING. Was advertised as PREMIUM DEAL £5.99 A MONTH. THEY HAVE TAKEN 1 PAYMENT OF £80.99 & ANOTHER FOR £8.99. WTF!!!

IF YOU MAKE THE SAME MISTAKE OF SIGNING UP AND THEN READING THE REVIEWS LIKE ME, GO THROUGH APPLE STORE OR PLAYSTORE, CANCEL SUBSCRIPTION AND REQUEST A REFUND.

AVOID!!!!!!

In response to the response I got from famisafe...

I have sorted it without your intervention. Cancelled and refund issued

Update: The company contacted me and were able to cancel my subscription and issue a refund for the most recent payment. The process was not easy, but in the end, the issue was partially resolved.

Original 1* review: I have been billed twice for a service I have never used. I have no tracable subscription on any of my email adresses, Google, Facebook or AppleID, and therefore no means of cancelling a subscription. In these two years, it has been impossible to contact the company, as I have to log in to my non-existent account to get in touch with them about the product. The only response I have been able to get is AI messages telling me to that I need to log into my account to resolve the problem.

Not a great app. Took hours of time to sort out an iPhone that it ruined. The instructions to resolve the issues were fairly rubbish. I would try another app.

I purchased FamiSafe with the expectation that it would provide safe and seamless parental control features. Unfortunately, during the setup process on my child’s iPhone, the “Remote Management” profile failed to install properly. After following the FAQ and reinstalling, the device became stuck on a configuration error screen and was completely unusable.

Despite multiple attempts and hours of troubleshooting, the issue could not be resolved without performing a full factory reset — which led to unnecessary stress, wasted time, and complete data erasure. To make matters worse, the call and message monitoring features never worked either.

This has been an extremely frustrating and disappointing experience. I no longer feel confident using this product and would like to formally request a full refund for the purchase. FamiSafe failed at a critical step and caused more harm than good.

Reply:
This has been an extremely frustrating and disappointing experience. I no longer feel confident using this product and would like to formally request a full refund for the purchase. FamiSafe failed at a critical step and caused more harm than good.

Wondershare, Wondershare Famisafe, Wondershare Dr. Fone, and all of their products are scamware. Wondershare as a company should be investigated for fraud, false pretense and illegal monitoring by representatives/tech help.

I’ve used several of their products over the years and they were once an honest company,

Anyhow, I purchased and subscribed to WS Dr. Fone and WS iPhone repair. Neither worked properly from the start. Any tool in the program I’d attempt to use would give me a pop up to purchase the full software, which I already did and input my license key in the beginning.

I reached out to customer service to get the never ending loop of customer support asking the same questions and referring you to the terms and conditions, over and over again. I constantly repeated myself that it did not work, just to get the same loop with no results.

One of the emails that I received from Wondershare (yes, legitimately Wondershare, it was a reply from them), contained a link to my “license”. Well, I clicked the link, it indeed showed my license but the link had been shortened and contained a redirect to a site and that site redirected my browser to another site (all on the backend). Well I didn’t think anything of it until a few weeks later when my phone began to act very strange. I compiled a couple python scripts to check for issues. I noticed that a few ports were open that shouldn’t be and had an active connection from several different private IP addresses. I hooked up to wireshark and began a packet capture. I noticed several TCP connections that were active, I searched upstream to be met with encrypted payloads. I then connected to iMazing and ran a malicious exploit scan. My suspicions were confirmed. I noticed the initial redirect coincided with the email I received from Wondershare. The critical alert was informing me that Wondershare Famisafe was installed on my iPhone on the same exact day and time as the email. I ran tests and confirmed that the connection was live and that data was being pulled from and sent from my phone. Just a coincidence huh? Not a single soul on this planet has touched my phone but me. They say Famisafe can’t be remotely installed, that’s absolutely not true.

I have had a chance to test this and what i can tell you is the android side works well but the pc side is not very good right now.

The pc side needs work the user of the pc can easy get more hours by disabling the wifi or lan then loging out then back in. Because the software does not have a internet connection it will make the software malfunction and it will assign more time 7h plus. Even if the internet is restored after this it will never update. The only way i got it to update is by using the user of the pc on the portal and changing somthing then saving it this forced it to sync and the time went back to zero. BUT the user can just reboot the pc or disable the internet again to get more time. Even if the lan or wifi is on IF the software loads before the internet has established it will brake it. The internet needs to be established for it to sync. BUT then again the user can just turn off the internet when time is up reboot or log off then on again and bang more time.

Had this for a year worked great with Androids. My son switched to an IPhone and we've had nothing but problems. Constantly having to reinstall it on kids device, apps are blocked even when they shouldn't be. Customer support takes at least 5-7 days to even begin to help.

STAY AWAY! SCAMMERS!!!

Downloaded this for my daughter. Once installed on my daughter’s phone it restricted her access to everything, she was no longer able to use her phone or any apps on the phone at all!
Apparently you need a pc or laptop do download the software then connect your kids phone to it. My laptop recognised the phone but the programme did not.
All this took 3 hours and despite this we were not able to connect the phone to the crappy software.
My daughter was in tears as her phone was hacked by this app.

As this was a 3 days trial I decided to cancel the subscription in the day that I joined as it was obviously not fit for purpose. To my surprise I was already charge for the next 3 months!!! I wrote to customer support to ask for my money to be refunded, only to be informed of their terms and conditions and asked to provide proof that the software does not work! I explained that I removed all software only to be referred to their terms and condition that stated I was basically not allowed a refund- despite me being on a trial!
The woman from customer ‘support’ kept referring me to their terms and conditions continued to request for screenshots . As I got nowhere with them I raised a case with PayPal that refunded me the money.
Once I raised a case with PayPal they got in touch to offer the refund should I provide a screenshot of the trail period… lol. They should be called the screenshot company.

I was sent a link to provide feedback for my experience but the link was not working … what a joke!

Stay away if you care about your kid and your sanity! I would not trust these scammers!

I downloaded the famisafe app on my phone, followed the instructions and downloaded it on my son phone, but when I want to start monitoring calls it requires me to add my child phone, have to send new download link to my child's phone but still takes me to the already downloaded app. How does this app work

I wouldn't trust these people. I believe they are spying on our children and lying to us with their protection story. I had participated in a parenting tips contest with Famisafe while using the app. They emailed me stating there was a $300 cash prize to be split with 9 other participants and I would receive $50 via PayPal. I never received any payment and they said it was because I cancelled my subscription. The app caused a lot of problems on our phones so we stopped using it. These people aren't honest about things let alone protecting our children. I do not recommend at all.

The moment I contact one of the workers for assistant with my acc it was more fast than say hi the answer that I got! so helpful and kind! I had a good experience with the app and the people that work there! wishing good things for the company!

I love this app it's very very simple and great full and I recommend this app if you wana make YouTube video o edit video it's very simple to do and it's to good I live it.

The customer service is fast and helpful. I love working with Filmora. It has so many amazing assets and it just has a more intuitive work flow that I have not found in other film editors.
Additionally the latest and newest features are dazzling. It is certainly my film editor of choice.

The customer service team at Wondershare are quick to respond. They stay connected with you until an issue is resolved. For me it is one of the very few companies that put CARE in their CUSTOMER CARE.

For some reason, Wondershare could no longer be started, which caused me a lot of trouble.
I found the customer service chat screen, filled out the situation, and immediately received a reply with instructions on how to proceed.
It was probably late at night at the location where the service team worked.
I realized this later, but I thought it was a great response. I have nothing but gratitude. thank you very much.