Poor customer experience in the parts department. Felt like we were Inconveniencing her day by trying to give Family Leisure business! We walked out and would rather go deal with a company who want... See more
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See what reviewers are saying
Purchased new hot tub October of 2025, went with the "easy" care system. It has been an issue from day one after over $600.00 in chemicals, new filters 3 complete drains and re-fills they finally sent... See more
I still haven't received a shipping confirmation and I ordered over a week ago. also I didn't receive a military discount. im a disabled vet, this is America and I fought for this country and should g... See more
Giving 1 as unable to give 0 stars. Ordered over 1 week ago, got initial confirmation of order and emailed a few days ago to query shipping of my order and no response, no further emails re shipping... See more
Company replied
Company details
Information provided by various external sources
Family Leisure promotes relaxation of the highest order for the entire family. Our product offering has expanded to include pool tables, trampolines, tanning beds, spas, above ground pools, inground pools, patio furniture, game tables, custom fireplaces, outdoor and indoor bars, all of the fixings for outdoor kitchens and more.
Contact info
6283 Oaklandon Rd, 46235, Indianapolis, United States
- 877-775-3478
- customercare@familyleisure.com
- familyleisure.com
1.7
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chaise Lounge Floaty
Perfect, thank you for quick shipping and perfect condition
22 April 2020
Unprompted review
Reply from Family Leisure
You're welcome. Thank you for choosing Family Leisure!
Both Pleased And Disappointed
Very pleased with the quality of the patio set we ordered. I've never seen anything packed and protected as well as this was. What I wasn't expecting was to have to assemble the table and several of the swivel chairs, but not a deal breaker for me. What I was disappointed about was the "Premier In Home Delivery" option we paid for (but didn't receive). I was told that due to Covid-19 they could not bring anything into my house (which I fully understood) so we made arrangements with Family Leisure to have the patio set delivered to the deck area at the rear of the house.The delivery guy (not guys as advertised) was hesitant about it at first and wanted to drop everything at the garage area, but finally agreed to carry the table to the deck area (for me to assemble). I managed to move the six chairs myself. What really disappointed me was that he also refused the unpacking and debris removal which was part of the "Premier In Home Delivery" option. I was told this required the "White Glove Delivery" option. What I really got was the "Threshold Home Delivery" option which left me with a driveway full of boxes and packing material.
21 April 2020
Unprompted review
Reply from Family Leisure
Tom, thank you for the positive feedback about the patio set from Family Leisure. We are grateful you are pleased and willing to share the positive feedback. We were as surprised and disappointed as you to read of the failed Premium Delivery service. We confirmed in advance with the contracted delivery service that the COVID modification affected only delivery/installs within the home. They assured us of two men, and set-up on your deck. I sincerely apologize for this inconvenience for you. We would like to make a gesture of good customer service to resolve any issues you may feel with Family Leisure. Thank you, again, we appreciate your business.
Please call me.
Marlas Robrock
317-823-4448
Mon - Fri 9a - 5p
Will use your company again
21 April 2020
Unprompted review
Reply from Family Leisure
Thank you, Michael, we appreciate your business
just what i needed!
21 April 2020
Unprompted review
Reply from Family Leisure
Robert, thank you for the review!
We ordered pool chemicals
We ordered pool chemicals. They were delivered very quickly! Saved me a two hour drive!
21 April 2020
Unprompted review
Reply from Family Leisure
Julie, thank you for using Familyleisure.com we appreciate you!
I made an order & they refunded money…
I made an order & they refunded money without an explanation
21 April 2020
Unprompted review
Great Job.
All came on time and everything we ordered was correct. Thank you all for working and taking care of your customers. Stay safe.
20 April 2020
Unprompted review
Reply from Family Leisure
Charlotte, we appreciate your business and your kind words! You stay safe also.
Great job!
Very helpful on phone, order was delivered very quickly! Great job
20 April 2020
Unprompted review
Reply from Family Leisure
Lester, thank you for shopping with us and the positive feedback!
I really appreciate the folks @ my OKC
I really appreciate the folks @ my OKC, OK store. They have been very helpful in answering all my questions about pool maintenance.
20 April 2020
Unprompted review
Reply from Family Leisure
We are so glad to hear of your pleasant experiences! We appreciate your business.
I've always gotten the excellent…
I've always gotten the excellent service no matter what my need is. You have wonderful staff and I appreciate them all on all department
20 April 2020
Unprompted review
Reply from Family Leisure
Janet, we appreciate you as a loyal customer. Thank you for the positive review!
I still haven't received a shipping…
I still haven't received a shipping confirmation and I ordered over a week ago. also I didn't receive a military discount. im a disabled vet, this is America and I fought for this country and should get a military discount. I literally get my own parking spot at lowes. and when I called in I got an attitude.
19 April 2020
Unprompted review
Reply from Family Leisure
Thank you for the review!
Easy to use website
Easy to use website, fast delivery, and great customer service!
19 April 2020
Unprompted review
Reply from Family Leisure
Thank you so much for the positive feedback! We appreciate your business!
Easy online ordering
Easy online ordering. Order was perfect. Will order again!
19 April 2020
Unprompted review
Reply from Family Leisure
Michele, Thank you for your business and the review - we look forward to serving you again!
Super fast service and FABULOUS prices…
Super fast service and FABULOUS prices and product. Thank you!
19 April 2020
Unprompted review
Reply from Family Leisure
Heather, Thank you for choosing Family Leisure! We appreciate you!
Every thing was good
17 April 2020
Unprompted review
Reply from Family Leisure
Scott, thank you! We appreciate your business!
Excellent place for pool supplies
Excellent place for pool supplies! Great staff!!
17 April 2020
Unprompted review
Reply from Family Leisure
Lynn, thank you for the review and positive feedback. We appreciate your business!
Reply from Family Leisure
We appreciate you shopping Family Leisure! Be sure to watch our ads for great sales!
Reply from Family Leisure
Thank you for the review and your feedback!
Very fast to ship
Very fast to ship, best price, product arrived in perfect condition. They communicated all the way along. I'll purchase from them again.
16 April 2020
Unprompted review
Reply from Family Leisure
Thank you for your business and the nice review. We look forward to serving you again!
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