Family Leisure Reviews 

This store was a horrible experience. I called to check prices of children's swing sets and was told they were $2300 and $2500. I asked if the set would fit on the bed of my Ford F150 and was told the set fit on the salesman's truck it should fit on mine. After driving ONE HOUR to the store, the salesman said the price was $3500 and the set would not fit on my truck. He lied to get me into the store. I would NEVER recommend this store. BUYER BEWARE!!

Purchased a $9000.00 hot tub and not even 7 months later it doesn’t work. Yes, everyone is kind and courteous but their service department needs improvement on time management. This hot tub is still under warranty but I will have to wait weeks for some one to come out to tell me I need a part that will probably take 10 weeks for the part to come in(that’s how long it too to get the hot tub). Now mind you the warranty won’t cover the cost of having to empty the tub and refill it. I recommend not buying a hot tub from this company!!!!!

I went in today to pick up pool supplies. All the staff, Karen, Josh & Zak, were helpful & friendly. I have used this store since we got our pool abt 9 yrs ago & they have always been helpful, courteous & they have great sales during the summer when purchasing all your supplies for opening your pool up after a long winter. Would highly recommend them.

If I could give ZERO stars, I would. We purchased our spa From Family Leisure a couple of years ago and were very happy with the salesperson who helped us select the right one to fit our needs. However, last year we started having trouble with the heater not coming on. As our spa was under warranty, we called and spoke with the service manager about the heating issue and a problem with the display lighting not working correctly. We followed his directions and reset the system. This fixed the issue for several months. In November, it happened again. We called again and were told how backed up they were. We reluctantly scheduled for Tuesday the following week. Unfortunately, no one called and or showed. We did another reset and let it go until yesterday when we had the same issue once again. I called the service department to finally have our issue fixed for good. This time they were more than happy to tell me that my spa's warranty had expired a just a couple of weeks ago. I was then told that he was the service technician, and he could be on site the following day. He also stated that since this has been an ongoing issue, he would waive the service call, as he was going to be in the area anyway. He went on to explain how we would still owe for parts and labor and I agreed to his proposition. However, I did find it odd that we could get service so quickly, now that our spa was out of warranty. Today I received a call to verify that they would have their service technician out this afternoon. This time, I was told that there would be a charge for the service call and that they needed payment from me before anyone would even look at it. When I explained an agreement was made to wave the service call with their technician the day prior, the gentleman became agitated and rude stating there were no notes in their system about prior troubles. After giving him a few dates, he then said they did have some staffing problems and system notes were an issue. After all of that, he still refused to honor the agreement I had made with their technician the day prior. My point is that if your Spa is under warranty, don't expect them to be responsive. However, once the warranty runs out, they will be happy to take care of you after a $95 (pre-paid) service call with the hope of selling items that should have been taken care of during the warranty period. If you’re looking at spending 10k on a nice spa for your family, you should look elsewhere and avoid this place at all costs.

I bought a 33 round pool 54 tall from Family Leisure 10 years ago San Antonio TX. The liner has ripped in the seam. I was given the phone number to their install company and also being promised by several sales people they would give them my file and have them call me so I can get a new liner installed. Their install company is SimonSays. I called them many many times left several messages. Nobody answers the phone ever, and nobody has yet to call me back. I do believe my liner is under warranty even. I will never know as nobody is calling me back. I purchased a new liner from ATex and is using their install guy. Horrible experience with family leisure and so disappointing. I thought I would keep my business with them for years. I knew other people in my neighborhood had similar experience with them...3/23/2021. I did call Family Leisure several times and relayed the issues they said they would give SimonSays my file, it never happened. I bought my pool liner and install from Family Leisure. I did not use them after that for anything. When I tried to be a repeat customer, I was told i could only buy a new liner from them if I used the install company SimonSays. I tried to use them and never got a hold of them. So I stand by my review. Horrible!

Marlas Robrock, I appreciate your offer to discuss but as long as you employ folks like Jason Monko, I will not be spending my money in your stores. I have already received my hot tub from Galaxy Recreation two weeks after I ordered it and the even delivered it in a snow storm. My only regret is not going to Galaxy first... It would have saved me about 6 months of frustration...

We purchased a hot tub from the Indianapolis store. Delivery and setup was flawless. Every time i've been in the store for anything or had questions, everyone was more than helpful. In a couple of months I will be back to buy a large swingset, pool, and if i'm lucky an arcade game. I'm sure the kids will enjoy it this summer.

Awesome store. My salesman, Doug, was terrific. We got our pool table in less than a week and it looks great.

If there was an option to leave no stars I would. We placed a large order for several games pieces. 4 pieces to be exact and something has been wrong with every piece we received. Whether it didn't work, or not all the pieces were shipped, or it was broke. We are still waiting on pieces to be delivered and games to be repaired. This experience has been a nightmare. At this point we are ready to contact the Better Business Bureau and a lawyer.

Family Leisure’s customer service was impeccable! Doug was very knowledgeable and helped out in every way. He even followed up 2 days after receiving our hot tub! He made our experience very easy and we would definitely come back!

We called the Indianapolis Store for help with a question about our pools warranty. They told us that they would have to send someone out to see if it was under warranty. So we scheduled it believing it would be under warranty. They never notified us the cost to come out, if it wasn't covered under warranty. They came out and charged us $147.00 for them coming out to inspect it. Poor customer service!

Purchased a set of patio furniture in August. Finally shipped at end of September only to refuse due to the company did not honor their Premier in home delivery. Shipped common carrier with curbside delivery only, then that driver expected me to meet him with a pickup truck to unload because he had a 48 foot trailer. The General Manager at FamilyLeisure.com said it was my fault they were now stuck with the furniture and freight costs. When I called customer service at Family Leisure to let them know I refused delivery and requested a refund that rep said it should have been coordinated with another delivery company for the in home service. Not sure where or when the mis-communication came in but I give them a fail. All I did was place the order online and I expected them to honor their delivery expectations as represented.

Bought a beautiful GenSun firepit/table set. The price was great, the quality is top notch. Our salesperson was friendly and accommodating. The delivery team was fantastic! They were professional, friendly, and informative. So happy with Family Leisure!

My experience has been terrible. I understand COVID is new territory for everyone but I wish I would have listened to others when it came to purchasing a pool. Pricing is higher and with that you expect to get what you paid for and it was been a let down since the beginning. It was worth my time and money to wait until next year to receive better service and better product. Everyone involved including leadership has been a big mess and even bigger miscommunication. I wish I can leave a zero. Do not waste your time and money going with this company.

We just got our Swim Spa delivered!!
Couldn’t be happier with it, excellent customer service, Bob went above and beyond to make sure we were happy with the purchase, Melissa in delivery was super nice and answered all our questions. We’re definitely going back.
Thank you Family Leisure :)

Purchased a pool table and was tremendously impressed by the two young men who came out to “build & install” it. They were Josh & Robert. They were extremely meticulous and professional in making sure the table was perfect. Their craftsmanship was excellent and they represented Family Leisure in a very positive manner. Thanks

Quality customer service experience!
We always order spa supplies online and decided to give Family Leisure a try, really glad we did. Best prices and fast shipping! Excellent overall experience!
I’ll definitely return for your Leisure Time spa products the next time I find myself running low.
Thanks again,
J.

Purchased a pool last summer from family leisure Irondale Al and realized with in days we had a rock under the liner, after several calls and months latter we were assured it was not a rock but clumped up dirt!! They advised my husband to press down and smooth out with foot, after doing so the pool began to leak!! We were never able to smooth anything out! So their advise caused a leak so now we got inside pool had to remove rock and patch liner!! Poor service no good advise ! Went to H&H pools they helped with a patch and recommended a guy to call should we still have trouble after patching!! Family leisure wants your money and then they could careless what happens!! I’m just hoping the patch holds, if not will be spending more money on what could have been fixed in the beginning!! It would have been nice if they would have just listened to start with instead of just brushing us off and not returning calls!! They set up the pool, we contacted them immediately when we found the rock, which was the second or 3rd day after set up!! Why would we spend 5 grand on a pool and tear the liner, which is exactly how they acted that it was our fault!! Just know if you buy a pool and there’s a liner issue your on your own it’s not covered!!! This is typical with all pool purchases from what I gather, my problem is that they didn’t address the problem when we first brought it to their attention! I did advise my husband not to try and smooth it out, but hey he did what the experts told him, and look where it got us!! Never again!! I’ve also made sure all friends and family take business elsewhere!!

We have worked closely with Susan E and found her to be extremely helpful in our pursuit of purchasing outdoor furniture. She seeks to understand what we are looking for and how it will be positioned. She then uses this information to provide options. Susan is very patient and uses her experience to make reccommendations that best fit our budget and needs. Susan has made shopping for outdoor furniture a pleasant experience!

I had written a poor review here but I deleted it. Why? Because Family Leisure OKC responded and either fixed or addressed my concerns and experiences. Ian and Jason went out of their way to ensure that they repaired things. That was impressive and went a long way towards squaring things with me. Thank you and I will do business with this company again!