Family Credit Management Reviews 

698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 693 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for explaining the debt management process clearly, making everyone feel completely comfortable and supported throughout. Consumers appreciate the personalized attention and the remarkable ease of setting up a realistic payment plan that significantly reduces overwhelming financial stress. Reviewers consistently highlight how transparent and accessible the organization is when answering questions and offering guidance. However, some people mentioned experiencing unexpected delays with payments reaching creditors, which occasionally led to stressful late notices and concerns about falling behind on their financial obligations.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their supportive and... See more

Customer service

Consumers find customer service to be positive, highlighting organized and prompt communication through... See more

Service

Customers consistently note positive experiences with service, highlighting the fast, timely, and efficient... See more

Payment

Clients share positive opinions on payment, noting that the overall process has helped them regain control of... See more

User experience

Reviewers express high satisfaction and delight regarding the user experience, highlighting how smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more

Company replied

Rated 5 out of 5 stars

Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more

Company replied

Rated 5 out of 5 stars

Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more

Company replied

Rated 5 out of 5 stars

Family Credit Management is by far a blessing. They are so super easy to work with, completely transparent, always available for my loads of questions and advice. Their process of working with your cr... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

Written by the company

Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

698 reviews

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4.9

All reviews

(698)

697 reviews in the last 12 months

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Rated 5 out of 5 stars

I've worked with them in the past and…

I've worked with them in the past and they are very understanding and willing to work with you. That is why I chose to work with them again.

4 June 2026
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Reply from Family Credit Management

Choosing to work with Family Credit Management again is one of the biggest compliments you could give us.

Life changes, and sometimes people find themselves needing help more than once. We never take that trust for granted. Taking the time to understand each person's situation, explain their options, and find a solution that fits their needs has always been an important part of how we work, and I'm so glad that's the experience you remembered.

We're grateful to have the opportunity to work with you again, and we hope you always know you have people in your corner whenever you need us.

Rated 5 out of 5 stars

Great company!

4 July 2026
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Reply from Family Credit Management

Thank you so much!

We've been helping people work through financial challenges for more than 30 years, and one thing that's never changed is our belief that everyone deserves honest guidance and someone who truly wants to help. That's what being a nonprofit debt management organization means to us, and I'm really glad that's been your experience.

We hope you always feel like you have someone in your corner. Whether you have a question next week or months from now, we're just a phone call, email, or text away.

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process, great customer service!

2 July 2026
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Reply from Family Credit Management

I'm so glad getting started felt quick and easy.

Every person's financial situation is different, and that's why we've never believed in a one-size-fits-all approach. We take the time to get to know the people we work with, answer their questions, explain how our nonprofit debt management program works, and make sure they know what to expect before moving forward. It's simply how we believe people should be treated.

We hope you always feel comfortable picking up the phone, sending an email, or even texting whenever a question comes up. Building that kind of relationship with the people we work with is something we care deeply about.

Rated 5 out of 5 stars

They were very open and honest

They were very open and honest. They answered ALL my questions.

2 July 2026
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Reply from Family Credit Management

Asking questions is one of the best things someone can do when they're looking for help with debt.

We never want anyone to feel like they have to make a decision before they understand how our nonprofit debt management program works or what their options are. In fact, we encourage people to ask as many questions as they need. The more informed someone feels, the more confident they can be in whatever financial decision is right for them.

I'm really glad that's the experience you had with Family Credit Management. If more questions come up along the way, we'll be just as happy to answer those too.

Rated 5 out of 5 stars

Efficient & Ethical

Efficient, honest, helpful, and ethical management people--a wonderful help; super grateful they are there!

30 June 2026
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Reply from Family Credit Management

Honest and ethical are two of the nicest compliments we could receive, so thank you for sharing this.

When people start looking for help with debt, they're often trying to figure out who they can trust. As a nonprofit debt management organization, we've spent more than 30 years helping people understand their options, create realistic repayment plans, and work toward becoming debt-free without high-pressure sales tactics or unrealistic promises. We believe people deserve clear information, honest answers, and the time to make the financial decision that's right for them.

Knowing that's the experience you had means a great deal to us. Thank you again for your kind words.

Rated 5 out of 5 stars

They are so helpful in getting started…

They are so helpful in getting started In the program. They are extremely friendly and knowledgeable. I am very satisfied.

30 June 2026
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Reply from Family Credit Management

It's great to hear getting started was such a positive experience.

There can be a lot of questions when you're looking for help with debt, and we never want anyone to feel like they're figuring it out on their own. Taking the time to explain how our nonprofit debt management program works, answer questions, and make sure people understand their options is something we care a lot about. When people feel informed and comfortable from the very beginning, everything else tends to fall into place.

Thank you for sharing your experience. Hearing that you felt welcomed, supported, and well taken care of is exactly what we hope for.

Rated 5 out of 5 stars

Chris Stone is wonderful

Chris Stone is wonderful! He helped me and most of all listened to my story and was patient. He kept me informed of all the steps necessary to get started.

30 June 2026
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Reply from Family Credit Management

I couldn't wait to share your review with Chris, and he was so grateful for your kind words.

Taking the time to listen, answer questions with patience, and make sure people know exactly what to expect is such an important part of helping someone through financial challenges. Before anyone enrolls in our nonprofit debt management program, we want them to understand their options, feel comfortable asking questions, and know they're never going through the process alone.

Thank you again for recognizing Chris. I know your words meant a lot to him, and I hope this is just the beginning of seeing the progress you're working so hard toward.

Rated 5 out of 5 stars

They are a great Company

They are a great Company. They’re helping me to get out of a jam.

13 March 2026
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Reply from Family Credit Management

It's always nice to hear when someone feels like they're finally getting a little breathing room.

Every financial situation is different, which is why we take the time to understand each person's goals, explain how our nonprofit debt management program works, and help them find a solution that fits their needs. Having a clear repayment plan and knowing you have someone to answer questions along the way can make a difficult situation feel much more manageable.

We're really glad you've trusted Family Credit Management to help you move forward. We hope each month brings you a little closer to the financial future you're working toward, and if a question ever comes up, we're always happy to help.

Rated 5 out of 5 stars
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Reply from Family Credit Management

Thank you for your kind words!

When someone is looking for help with debt, it makes a difference to have someone who takes the time to listen, answers questions clearly, and makes the process easier to understand. That's the kind of experience we work hard to provide at Family Credit Management because we know every financial situation is different.

We hope you always feel like you have someone you can call, email, or text whenever a question comes up. That's what we're here for.

Rated 5 out of 5 stars

They went above and beyond to explain…

They went above and beyond to explain what I have to pay in there program

26 June 2026
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Reply from Family Credit Management

Knowing exactly what to expect can make a big difference, especially when you're making important financial decisions.

We believe people should understand every part of our nonprofit debt management program before they enroll, including how their monthly payment works, how payments are sent to creditors, and what they can expect along the way. Taking the time to answer every question and make sure nothing feels confusing is never something we want to rush. The more informed someone feels, the more confident they can be in the decision they're making.

I'm really glad that's the experience you had. We hope you continue to feel that same level of clarity and support throughout your time with Family Credit Management.

Rated 5 out of 5 stars

Jennie was AWESOME

Jennie was AWESOME! There was no judgement, she answered all my questions quickly, the one time I had to speak with her... she was very pleasant.
For the first time in years, i'm hopeful that we will get out of our debt mess and I'm thankful that I found your company.

24 June 2026
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Reply from Family Credit Management

I had to share your review with Jennie, and it absolutely made her day.

So many people worry they'll be judged when they ask for help with debt, especially if they've been carrying that stress for a long time. We want every conversation to feel different. Taking the time to answer questions, explain how our nonprofit debt management program works, and help people understand their options with kindness and respect is one of the most important parts of what we do. I'm so glad that's the experience you had with Jennie.

What really made me smile was reading that, for the first time in years, you're feeling hopeful about your financial future. That's exactly what we hope for. A debt management plan is about more than making one monthly payment. It's about having a clear plan, knowing you have people in your corner, and finally feeling like there's a way forward.

Thank you for trusting Family Credit Management. Jennie will be cheering you on, and all of us are excited to see you continue making progress toward financial freedom.

Rated 5 out of 5 stars

I was stressed before without knowledge…

I was stressed before without knowledge where or who to trust with my debt relief! But I am glad and relieved that I made a good choice going with Family Credit to help me! I look forward to working closely with them to reach my financial freedom!

24 June 2026
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Reply from Family Credit Management

Finding someone you can trust when you're looking for help with debt isn't always easy, so I'm really glad you found Family Credit Management.

There are a lot of companies promising to solve debt problems, and it can be hard to know which direction to go. That's why we believe people should have the time to ask questions, understand their options, and learn how our nonprofit debt management program works before making an important financial decision. We never want anyone to feel pressured. We want them to feel informed and confident about the choice they're making.

I love that you're already looking ahead to financial freedom. That's exactly what this process is about. One step at a time, one payment at a time, and knowing you have people who genuinely want to see you succeed.

Rated 5 out of 5 stars

Very informative

Very informative, professional and kind.

23 June 2026
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Reply from Family Credit Management

Thank you for taking the time to share this.

There can be a lot to sort through when you're looking for help with debt, and everyone deserves clear answers and honest information. Taking the time to explain how our nonprofit debt management program works, answer questions, and make sure people understand their options is something we care a lot about. Just as important is making sure every conversation is met with kindness, patience, and respect.

I'm really glad that's the experience you had. Whether it's next week or next year, if you ever have a question, we're always just a phone call, email, or text away.

Rated 5 out of 5 stars

Great Program

Very helpful, program is very manageable

23 June 2026
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Reply from Family Credit Management

Thank you for taking the time to share this.

One of the things we hope people find with our nonprofit debt management program is exactly what you described: a plan that feels manageable. Having one monthly payment and a clear path toward paying off debt can take away some of the stress and make it easier to stay focused on your goals.

We're so glad you've had a positive experience with Family Credit Management. We appreciate you trusting us, and we wish you continued success as you work toward becoming debt-free.

Rated 5 out of 5 stars

Outstanding client support

We feel so very well supported working with Family Credit Management. No nonsense, just real solutions to help us regain our financial stability.
They are professional and they have a good grasp of what the various credit card companies will agree to for repayment terms. We've had no surprises and they are always there when we have a question or a concern.

4 May 2026
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Reply from Family Credit Management

Thank you for taking the time to share your experience.

Feeling supported is such an important part of the process. Managing debt isn't just about lowering payments. It's about having someone you can count on to answer questions, explain what to expect, and help you feel confident every step of the way. We never want people to feel like they're figuring it out on their own.

Working with creditors is another part of the process that often brings people peace of mind. For more than 30 years as a nonprofit credit counseling and debt management organization, we've worked with most major credit card issuers and understand the repayment options they may offer through a debt management plan. While every situation is unique, our goal is always to help clients find a realistic path toward financial stability without surprises along the way.

More than anything, I'm glad you've felt like you always know what to expect and have someone you can count on when questions come up. That's exactly the kind of experience we hope every client has, and we appreciate you letting us be part of your journey.

Rated 5 out of 5 stars

Customer Service and extremely…

Customer Service and extremely knowledgeable about her position

23 June 2026
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Reply from Family Credit Management

Thank you for taking the time to share this.

When you're looking for help with debt, having someone who can answer your questions, explain your options, and make everything a little easier to understand can make such a difference. We want every person who contacts Family Credit Management to understand how our nonprofit credit counseling and debt management program works, what to expect, and to feel confident they're making the financial decision that's right for them.

Thank you for trusting Family Credit Management. We're so glad you've had a positive experience, and we'll be here whenever you need us.

Rated 5 out of 5 stars

Family Credit Management is a Peace of Mind

Family Credit Management has been a breath of fresh air and life changing. The monthly burdens we had have now lessened and FCM is taking care of each payment. They are great communicators and supportive! Thank you FCM!

21 June 2026
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Reply from Family Credit Management

Thank you for taking the time to share your experience.

Knowing that some of the financial stress has been lifted is really wonderful to hear. One of the goals of a nonprofit debt management plan is to make repayment feel more manageable, so people can spend less time worrying about multiple payments and more time focusing on moving forward.

Clear communication and ongoing support are just as important. Questions come up, life changes, and everyone deserves to know they have someone they can count on along the way. That's something we've always believed at Family Credit Management, and it's something we'll continue to be here for.

Thank you for trusting Family Credit Management. We're so glad we've been able to help make things a little easier, and we wish you continued success as you work toward becoming debt-free.

Rated 5 out of 5 stars

Very helpful and they have speedy…

Very helpful and they have speedy response times ! Thank you!

22 June 2026
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Reply from Family Credit Management

I'm really glad you've had such a positive experience.

When questions come up, it's nice to know you won't be left waiting for an answer. Whether someone has a question about their debt management plan, nonprofit credit counseling, or simply wants to better understand their options for paying off credit card debt, we want it to be easy to get the information and support they need.

We really appreciate you choosing Family Credit Management. We'll be here whenever you need us.

Rated 4 out of 5 stars

Easy process to get started

Made it super easy to sign up and very proactive and kind and make it known they want to help people in stressful times

22 June 2026
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Reply from Family Credit Management

I'm so glad you've had such a positive experience.

Being proactive, answering questions, and making sure people know they're not facing financial stress alone is something we care a lot about. Taking the time to explain how our nonprofit credit counseling and debt management program works, answer questions, and help people understand all of their options is an important part of what we do. We want everyone to feel informed, supported, and confident in whatever financial decision is right for them.

Thank you for sharing your experience. It means a lot that you trusted Family Credit Management, and we'll be here whenever you need us.

Rated 5 out of 5 stars

Great customer service

Great customer service, I haven’t made my first payment yet but so far the experience has been amazing!

22 June 2026
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Reply from Family Credit Management

Taking those first steps toward getting help with debt can sometimes feel a little overwhelming, so it's really nice to hear you've had such a positive experience right from the beginning.

Taking the time to answer questions and explain how our non-profit debt management plan works is something we care a lot about. We want people to feel comfortable before they ever make their first payment because choosing how to deal with debt is an important financial decision. That's why we never rush the process. Instead, we want people to have the time, information, and support they need to understand all of their options and choose what feels right for their situation.

Thank you for trusting Family Credit Management. We're honored to be part of your journey, and if you ever have a question or just want to talk something through, we'll be here.

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