So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
Company replied
Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
Company replied
Family Credit Management is by far a blessing. They are so super easy to work with, completely transparent, always available for my loads of questions and advice. Their process of working with your cr... See more
Company replied
Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
698 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The set up for the program was easy and…
The set up for the program was easy and everything was explained. I just signed up so Im ready to get started. I am ready to get control of my debt . It is one payment a month so that makes it so much easier.
14 August 2026
Reply from Family Credit Management
We love hearing that! We work hard to make getting started as simple and straightforward as possible. It seems like everything in life gets a little more complicated every day, so getting control of your debt shouldn’t be one more thing to add to it. One monthly payment and a clear path forward can make things feel much more manageable. We’re glad to have you with Family Credit Management and look forward to helping you along the way!
Probably saved us from bankruptcy
VERY responsive agent got to work immediately and helped us get control of our spiraling credit card interest. We will be out of debt in 5 years and will save thousands.
21 July 2026
Reply from Family Credit Management
“Probably saved us from bankruptcy” is something we love to hear! When credit card interest keeps piling up, it can feel like you’re paying and getting nowhere. We’re so glad we could help you get things under control and see a real finish line. Five years, thousands saved, and debt free at the end. That’s a plan we’re excited to be part of!
Great Staff! Happy I joined.
They are very transparent and make you feel like your a good person.
12 August 2026
Reply from Family Credit Management
Thank you! We especially love that you said we made you feel like a good person. Having debt doesn’t define who you are, and no one should ever feel judged for figuring a way to get out of it. Our job is to be transparent, listen to what’s going on, and help you find a way forward. We’re very happy you joined Family Credit Management too!
Quick and Easy
12 August 2026
Reply from Family Credit Management
Thank you! We believe getting help with debt should be the easy part. Our credit counselors work hard to make the process quick, simple, and easy to understand. We’re glad Family Credit Management made it that way for you!
Reply from Family Credit Management
Thank you! I looked up who you worked with and saw you had Kim as your credit counselor. Kim has been helping people at Family Credit Management for 25 of our 30 years, so there isn’t much she hasn’t seen or many questions she hasn’t answered! We know how important it is to get knowledgeable answers quickly when you’re making decisions about your finances. We’ll make sure Kim sees your kind words!
So Far So Good!
This has been the best process so far, no pressure and there options are personalized to your specific needs. I am so grateful my best friend gave me their website information. I will post again after we have been in the program for a while but so far I am so happy and relieved. This company is totally transparent.
12 August 2026
Reply from Family Credit Management
Thank you! We especially love that you found Family Credit Management because your best friend recommended us. There really isn’t a better compliment than someone trusting us enough to send a friend our way. Credit counseling should never be about pressure or pushing everyone into the same solution. It should be about understanding your situation, clearly explaining your options, and helping you decide what works for you. We’re so glad you’re already feeling some relief, and we’ll be right here with you throughout your debt management program. We look forward to that next review!
FCM has always been so helpful when I…
FCM has always been so helpful when I have questions and so professional and kind
12 August 2026
Reply from Family Credit Management
Thank you! Questions don’t stop once you start a debt management plan, and neither should the support. We want our clients to know they can always come to Family Credit Management when something comes up and get a helpful answer from someone who cares. We really appreciate the kind words!
Stop the interest payment and debt
Communication and simplicity of the process. Great communication.
11 August 2026
Reply from Family Credit Management
Thank you! Great communication and a simple process are two things we work hard at. A debt management plan can already feel like a big decision, so understanding how it works, how your creditors may reduce interest rates, and what to expect along the way shouldn’t be complicated. We’re glad Family Credit Management made the process easy for you!
Easy to use....affordable
The navigation of use, and promise to decrease interest rates
11 August 2026
Reply from Family Credit Management
Thank you! We’re glad you found the process easy to navigate and affordable. One of the biggest potential benefits of a debt management plan is the reduced interest rates that many participating creditors offer, which can make a real difference in paying off debt. We hope we earn that fifth star as you continue with Family Credit Management, and if there’s anything we can do better along the way, please let us know!
Kind people who want to support!
So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself for getting here in the first place! Responses are timely and they really make the entire process as easy as possible AND as easy to understand as possible. I'm really looking forward to having them guide me to a debt-free future!
11 August 2026
Reply from Family Credit Management
Thank you for sharing this! Please leave the guilt at the door when you come to Family Credit Management. People find themselves struggling with debt for all kinds of reasons, and our job isn't to judge how you got here. It's to listen, make things easy to understand, and help you figure out the best path forward. We're so glad you've felt that kindness and support from our team, and we're looking forward to being right there with you on the journey toward becoming debt free!
Chris was very helpful
Chris was very helpful, and knowledgeable. He helped me out of a very tough situation.
10 August 2026
Reply from Family Credit Management
Thank you! Chris is going to love seeing another review with his name in it! Being knowledgeable is important, but knowing how to use that knowledge to help someone navigate a tough financial situation is what credit counseling is really about. We’re so glad Chris and Family Credit Management were able to help you find a path forward.
Reply from Family Credit Management
Thank you! We know how important a timely response is when it comes to your finances. When you’re worried about debt and looking for answers, sometimes an hour can feel like a day. We want people who contact Family Credit Management to get real answers from a credit counselor as quickly as possible. We’re glad we’ve been helpful so far, and we’ll be here when you need us!
Chris Stone was amazing!
Chris Stone was so understanding, caring and courteous. He made my situation so much more tolerable. He is an amazing asset to Family Credit Management. Thank you for saving my sanity.
10 August 2026
Reply from Family Credit Management
Thank you so much! I couldn’t wait to share this with Chris. It really means a lot to our credit counselors when someone takes the time to mention them by name, because it shows they made a real connection and made a difficult situation a little easier. “Saving my sanity” may be one of our favorite compliments yet! We’re so glad you found Family Credit Management and Chris.
Quick response time and very helpful
I filled out the form online and received correspondence from someone within an hour. I was really pleased with the help I received and the plan I was offered. Definitely highly recommend these services to anyone looking for a way out of debt.
7 August 2026
Reply from Family Credit Management
When you’ve decided it’s time to do something about your debt, waiting days just to get an appointment with a credit counselor can be frustrating. That’s why responding quickly is so important to us. When you call Family Credit Management, a certified credit counselor answers the phone and is ready to help. No screening process, no waiting for someone else to call you back, just answers and help when you need it. We’re so glad you were pleased with the plan we put together, and we truly appreciate the recommendation!
Seamless process/ no pushy representatives
The process has been very easy and seamless. Our credit counselor has been wonderful to work with and has not been aggressive or pushy about using their services. Overall a great experience so far and we’re excited to be debt free!
6 August 2026
Reply from Family Credit Management
We especially appreciate you mentioning that you never felt pressured. Deciding how to deal with debt is a major financial decision, and the last thing anyone needs is someone pushing them to enroll today or setting an artificial deadline. Our job is to explain your options, answer your questions, and give you the time you need to feel comfortable with your decision. We’re so glad the process has been a great experience so far, and we’re excited to see you become debt free too!
Reply from Family Credit Management
Clear and efficient is a combination we’re always happy to hear! Debt can be complicated enough, so we believe getting help with it shouldn’t be. Thank you for choosing Family Credit Management and for the five-star review!
Quick and efficient way to sign up!
6 August 2026
Reply from Family Credit Management
Quick and efficient is exactly what we want! Getting help with debt can feel overwhelming, so we work hard to make getting started as simple as possible. Thank you for choosing Family Credit Management and for the five stars!
Reply from Family Credit Management
That feeling of knowing you made the right choice is a great way to start! We’ll make sure Jennie sees your kind words. She truly cares about the people she works with, and we’re glad she made the decision to get help with your debt feel a little easier. Thank you for trusting Family Credit Management!
Reply from Family Credit Management
Sometimes great customer service really is that simple: be helpful, be easy to work with, and be there when people need you. We’re glad that was your experience with Family Credit Management. Thank you for the five stars!
Fast response to inquiries
Fast response to inquiries. Easy to sign up and most importantly customer satisfaction.
5 August 2026
Reply from Family Credit Management
Thank you for the five-star review! We’re so glad you found our team responsive and the sign-up process easy. Most importantly, we’re happy to know you’re satisfied with your experience. We truly appreciate you choosing Family Credit Management!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.