So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
Company replied
Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
Company replied
Family Credit Management is by far a blessing. They are so super easy to work with, completely transparent, always available for my loads of questions and advice. Their process of working with your cr... See more
Company replied
Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
705 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was mostly painless
The process was mostly painless. The credit counselor was great, very professional and patient. Some of the paperwork was not as clear as it could have been.
29 May 2026
Reply from Family Credit Management
We're glad to hear the process was mostly painless and that your credit counselor provided the professional and patient support we strive for. We know that discussing debt can be stressful, and our goal is to make the process as comfortable and straightforward as possible.
We also appreciate your feedback about the paperwork. As a nonprofit credit counseling and debt management organization, we are always looking for ways to make our documents and enrollment process easier to understand.
Thank you for trusting Family Credit Management to help you reduce interest, repay your debt, and work toward financial freedom. Our counselors, creditor relations group, and client support staff are all here to help throughout your journey.
All of my questions were answered…
All of my questions were answered quickly and effectively, the entire process was very simple and I understood completely what to expect.
27 May 2026
Reply from Family Credit Management
Having your questions answered quickly and clearly can make such a difference, especially when you're trying to understand all of your options.
We’re glad the process felt simple and that you knew what to expect every step of the way. Your nonprofit debt management plan is designed to provide that same sense of clarity, with a structured path forward that feels manageable and easy to follow. We’re always here whenever you need us along the way.
Reply from Family Credit Management
That’s so nice to hear. Knowing everything has gone well enough that you have nothing negative to say is a wonderful compliment.
For more than 30 years, our nonprofit debt management plan has been helping people move forward with a steady, structured path they can rely on. We’re always here whenever you need us along the way.
Thanks Family Credit Management
I appreciate the fact that my debt will be gone because of what they are doing for me
23 May 2026
Reply from Family Credit Management
It means a lot to hear this. Our entire goal at Family Credit Management is to help people finally see a real path toward becoming debt-free. Between your hard work and the support of our credit counseling, creditor relations, and client services teams, we’re excited to help you put this debt behind you and move toward a more secure financial future.
So far we just got started Whitney has…
So far we just got started Whitney has been very helpful so far.
23 May 2026
Reply from Family Credit Management
We’re so glad Whitney has been helpful, and we agree she is fantastic. One of the best parts of our program is that you’re not doing this alone. Along with Whitney, you also have our creditor relations group and client support team, all here and working on your side. We look forward to helping you every step of the way as you work toward becoming debt-free.
They have been super nice
They have been super nice, and helping me, even when I make mistakes filling everything out lol. Look forward to working together to get me back on track.
22 May 2026
Reply from Family Credit Management
We know dealing with debt and paperwork can be a lot; therefore, we want our clients to feel comfortable asking questions and knowing we are there with them every step of the way. At Family Credit Management, our goal is to provide more of a concierge-type service because we know that’s what people dealing with financial stress truly need. We’re here to provide clear guidance, ongoing support, and a plan that helps you get back on track financially. We’re excited to work with you and truly appreciate the trust you placed in us!
Great communication and very…
Great communication and very knowledgeable with answering questions!
22 May 2026
Reply from Family Credit Management
Thank you for the kind review! We’re so glad you had a positive experience with our team. At Family Credit Management, we work hard to provide clear communication, honest answers, and knowledgeable credit counseling to help clients feel confident about their debt relief options. We truly appreciate the opportunity to help you on your path toward financial freedom.
Alex was amazing to work with and took…
Alex was amazing to work with and took the time to answer ALL our questions and go over different options. She is truly a star!
21 May 2026
Reply from Family Credit Management
It’s wonderful to hear Alex took the time to answer all of your questions and walk through different options with you. Having someone who is patient, thorough, and easy to talk to can make the whole process feel so much more comfortable. We’ll be sure to share your kind words with her.
Your nonprofit debt management plan is designed to give you a clear, structured path forward that feels manageable and works for your situation. We’re always here whenever you need us along the way.
Reply from Family Credit Management
Finding out there’s actually a way to tackle debt can make such a difference. Sometimes just having a plan in place makes things feel a little less overwhelming.
Your nonprofit debt management plan is there to help you take things one step at a time with a steady, structured path forward. We’re always here whenever you need us along the way.
Reply from Family Credit Management
We really appreciate you taking a moment to share that. Hearing that you had a great experience with our team truly means a lot to us.
For more than 30 years, our nonprofit debt management plan has been helping people create a steady, structured path forward with payments that feel more manageable month to month. We’re always here whenever you need us along the way and are grateful to be part of your journey.
Reply from Family Credit Management
Thank you for the kind words and for taking the time to leave a review. I see you worked with Alexandria, and we are really glad the process felt easy and moved quickly for you. One of our biggest goals is to make getting started as simple and stress free as possible. Thank you again for choosing Family Credit Management and giving us the opportunity to help.
Our counselor was very respectful
Our counselor was very respectful, courteous, knowledgeable and encouraging. Extremely helpful and patient! We are very excited about working with Family Credit Management. Thank-you for being a company with integrity.
13 May 2026
Reply from Family Credit Management
Thank you so much for the kind words. We are really glad Whitney made the process feel comfortable, supportive, and encouraging for you. She truly does have a gift for helping people feel at ease during what is usually a very stressful time.
We also appreciate your comments about integrity because that is something we take very seriously at Family Credit Management. We have been working with people through difficult financial situations for over 30 years, and we know reaching out is a big step. People deserve to feel they are working with someone they can trust. Thank you again for giving us the opportunity to help. We are excited to work with you as well.
Very easy to understand
Very easy to understand, fill out and sign contract. The details and initial process to begin my debt payoff appear straight forward.
Thank you!
18 May 2026
Reply from Family Credit Management
Thank you for the kind words and for sharing your experience. One of our biggest goals is to make the debt relief process feel clear, simple, and easy to follow because we know financial stress is already complicated enough.
We also know people are often nervous about getting started, so hearing that the paperwork, communication, and setup process felt simple and manageable means a lot to us. Thank you again for trusting Family Credit Management
This big step was worth it
This was a big step for me, trying to stop balancing all of my debt and stay afloat. One big vet bill made everything crumble to the ground. Reaching out for help was terrifying and embarrassing . But Family credit management was very helpful and quick to respond. They didnt pressure me with phone calls, they actually offered phone,text or email as ways of communication. Communication was smooth and they thoroughly answered my questions.
18 May 2026
Reply from Family Credit Management
Thank you for sharing your experience with us. We know how overwhelming it can feel when one unexpected expense suddenly throws everything off balance, and reaching out for help is not always easy.
Unfortunately, our industry does have some bad actors that rely on pressure tactics and nonstop phone calls, and we know that is the last thing people need when they are already stressed. That is one of the reasons we started offering enrollment options that do not even require a phone call if someone is more comfortable communicating by text or email. We have found a lot of people appreciate being able to move at their own pace without feeling pressured.
We are really glad the process felt smooth, supportive, and easy to communicate through. Thank you again for trusting Family Credit Management to help.
Such a simple process
Such a simple process, wish I would have done this a long time ago. Definitely feel a very big relief!
18 May 2026
Reply from Family Credit Management
Thank you for the kind words. Honestly, life is complicated enough, so one of our biggest goals is to make this process as simple and stress free as we possibly can. We are really happy to hear you felt a sense of relief and that things felt easy to navigate. That is exactly how we want people to feel when they work with Family Credit Management. We truly appreciate the opportunity to help.
Whitney was incredibly patient
Whitney was incredibly patient, thoughtful, and approachable. She contacted me via my preferred method, responded quickly, and ensured all my questions were answered. She helped make a tough decision easier.
18 May 2026
Reply from Family Credit Management
Thank you for the kind words and for sharing your experience. We know conversations like this are not always easy, so we are really glad Whitney helped make the process feel less stressful and easier to navigate. Whitney truly does have a gift for making people feel comfortable and heard, and we are happy to hear she was patient, responsive, and there when you needed answers.
We truly appreciate the opportunity to help and thank you again for trusting Family Credit Management.
There is help available
I was referred to you by a current client and I found it to be a great choice for me. Jennie has been very helpful. I am actually very hopeful that I this burden I have got into can be resolved. I am grateful for the opportunity you have given me, thank you ☺️
18 May 2026
Reply from Family Credit Management
Thank you so much for the kind words and for sharing your experience. We absolutely love personal referrals because there really is no bigger compliment than a current client feeling comfortable enough to recommend us to someone they know. Jennie is truly one of the best, and we are so glad to hear she has been helpful throughout the process.
Most importantly, we are happy to hear you are feeling hopeful again. Financial problems can feel incredibly stressful and heavy, especially when it feels like there is no clear way out. The good news is you do not have to figure this out by yourself anymore. You now have Jennie and our entire organization in your corner, backed by more than 30 years of experience helping people work through situations just like this. We truly appreciate the opportunity to help.
Super easy to work with
Super easy to work with. Willing to answer all questions. I'm just getting started on my journey but feel very confident with Family Credit in my corner.
18 May 2026
Reply from Family Credit Management
Thank you for the kind words and for trusting Family Credit Management to help you through this process. We know reaching out for help is not always easy, so it means a lot to hear you already feel confident. Remember, you are not doing this alone. You have our entire organization in your corner, from your credit counselor, to client support, to our creditor relations group, all backed by our companies more than 30 years of experience helping people work through difficult financial situations. We truly appreciate the opportunity to work with you and look forward to being here for you every step of the way.
Chris was patient and explained all…
Chris was patient and explained all details. It has not been easy these last couple of years Chris showed genuine interest.
I felt at ease and look forward to bouncing back financially and with my credit.
Thanks Chris and Family Credit Management.
16 May 2026
Reply from Family Credit Management
It’s wonderful to hear Chris helped make you feel at ease during such a difficult time. Having someone who is patient, genuinely interested, and willing to carefully explain everything can make such a big difference. We’ll be sure to share your kind words with Chris.
Hearing that you’re looking forward to bouncing back financially and rebuilding your credit is really encouraging. Your nonprofit debt management plan is designed to give you a steady, structured path forward with support you can count on along the way. We’re always here whenever you need us.
On the Way to Financial Freedom
It was so easy to share my debt and I qualified! I talked with Whitney and she talked to me on what I could expect as far as the time frame and which of my accounts could be a part of my debt-free process. There were no feelings of being judged, just a calmness of knowing I am now in good hands with an organization that is all about helping with our today's finances that can cause stress.
15 May 2026
Reply from Family Credit Management
Thank you for taking the time to share this. Being able to talk openly about your debt without feeling judged can make such a huge difference, and we’re so glad Whitney helped make the process feel calm, comfortable, and easy to understand. We’ll definitely be sure to share your kind words with her.
Having Whitney walk through the timeline, explain what to expect, and help you understand which accounts could be part of your plan can really help take some of the stress out of getting started. Your nonprofit debt management plan is designed to give you a clear, structured path forward with manageable monthly payments, so things feel more within reach and less overwhelming. We’re always here whenever you need us along the way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.