We live in central London. This is supposed to be a great benefit offered by companies to their employees but this service does not work anymore. It used to be great but recently it is just appalling... See more
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My daughter really loved going to the stay and play sessions. She developed new social, mental and physical skills. I noticed very good change in some behaviors like sharing toys and taking turns. I... See more
Company replied
We are very happy for using this service. Our family worker was so lovely, flexible with times and helped us in a friendly way, considering our preferences and consulting all steps of these processes... See more
Company replied
As a first time mum and eith my child being an only child, they've been invaluable. During this covid-19 lockdown we miss them dearly. The social interactions with other children for my toddler and t... See more
Company replied
Company details
Written by the company
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Contact info
Thomas Academy, Sw6 4LY, London, United Kingdom
- 020 8753 6070
- contact@family-support.org.uk
- family-support.org.uk
4.4
Excellent
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Recommend it
We've been using Family Support services since September. My girls absolutely love going to the clubs and adore all the staff. As a key worker I've been using Family Support a lot lately and I'm amazed how dedicated everyone is to look after my girls. I don't think I will ever be able to thank them enough for all the help and fun everyone gives them. So without a doubt I highly recommend it.
3 May 2020
Unprompted review
Reply from Tesco Slots
Dear Maya,
We appreciate your feed back.
Thank you from Family Support.
Really great place to take little one
Really great place to take little one. Lots of activities to support and enhance babies brain development. Enjoyed and will go again and again I highly recommend this place. Sing, look and play from 0+ months. Thank you to all staff who help run this facilities.
1 May 2020
Unprompted review
Reply from Tesco Slots
Dear J. Levi,
We appreciate your feedback.
Thanks from Family Support
Reliable
Quick service reliable not that expensive and delivers on time
Happy with the service could not fault it
Super
30 April 2020
Unprompted review
Reply from Tesco Slots
Dear Sammah,
We appreciate your feedback.
Thanks from Family Support
I really like it my daughter loves…
I really like it my daughter loves going there she is always happy when she’s there
30 April 2020
Unprompted review
Reply from Tesco Slots
Dear Ameera,
We appreciate your feedback.
Thanks Family Support
Could never get hold of the social…
Could never get hold of the social worker was never fully listened to and closed the case without telling me so very disgusted with this service and will be making a full complaint.
30 April 2020
Unprompted review
Reply from Tesco Slots
That is certainly not the service that we should be providing, and I am very sorry that this was your experience. I completely understand that you would want to complain. I certainly want to see if we can help you and provide a better service. If you email I me I will make contact to see if we can help. And once again I am sorry that you have had this service. Peter Watt (Managing Director)
peter.watt@family-support.org.uk
Great help and support
Fantastic ladies helped me and gave me very good advice. I will definitely go to them again if I need support or help with any thing.
30 April 2020
Unprompted review
Reply from Tesco Slots
Dear Emma,
We appreciate your feedback.
From Family Support
efficient service!
I received a call to check how things were.
we discussed and the lady took a note of what I needed (Vit D for my toddler) and as soon as available she called me back and told me she would deliver this to me.
very good service and attention
30 April 2020
Unprompted review
Reply from Tesco Slots
Dear Cristina,
We appreciate your feedback.
From Family Support
Amazing all the hard work
Amazing all the hard work u all put into still reaching out to us families at this uncertain times
29 April 2020
Unprompted review
Reply from Tesco Slots
Dear Farah,
We appreciate your feedback
Thank you from Family Support
Amazing Experience
My daughter really loved going to the stay and play sessions. She developed new social, mental and physical skills. I noticed very good change in some behaviors like sharing toys and taking turns. I really loved taking her to the children’s centers and she always looked forward to going there too :)
29 April 2020
Unprompted review
Reply from Tesco Slots
Dear Dalia,
We appreciate your feedback.
From Family Support
A great Childrens centre with so much…
A great Childrens centre with so much to engage children 5 and under.
29 April 2020
Unprompted review
Reply from Tesco Slots
Dear Zara,
We appreciate your feedback.
Family Support
Truly fab page - thank you!
Such a brilliant page full of fun, helpful and inspiring ideas. We absolutely love Jen’s yoga classes and are so grateful for all your fab ideas. Thank you!!
29 April 2020
Unprompted review
Reply from Tesco Slots
Dear Katie and Saskia,
We appreciate your feedback.
From Family Support
Very happy!!
Can't thank enough for the sessions and calls during this pandemic
29 April 2020
Unprompted review
Reply from Tesco Slots
Dear Mariana,
We appreciate your feedback
From Family Support
Great engagement and follow up
29 April 2020
Unprompted review
Reply from Tesco Slots
Dear Hana,
We appreciate your feedback.
From Family Support
Reply from Tesco Slots
Dear Anne Marie,
We appreciate your feedback.
From Family Support
Query in progress
Been contacted by advisors who offered some assistance quite promptly.
29 April 2020
Unprompted review
Reply from Tesco Slots
Hi Olivia, I really am sorry that you have been left feeling so let down. It certainly isn’t what we would want, and I would very much like to see if we can help. Could you email me your contact details so that I can follow up personally? Yours, Peter Watt (Managing Director)
peter.watt@family-support.org.uk
Tina is excellent
Tina is excellent, all staff are very kind and caring, we recieved a warm welcome, very grateful to have been with the centre, a big thank you
28 April 2020
Unprompted review
Reply from Tesco Slots
Thanks so much for the great review!
Each day you provide a fun
Each day you provide a fun, friendly, safe and nurturing environment for our little ones and mums tof socialise. The staff are very welcoming and we've formed a great bond. Thanks especially to Ruth at Cathnor and Mary at Randolph.
25 April 2020
Unprompted review
Reply from Tesco Slots
Thanks so much for the wonderful feedback.
Reply from Tesco Slots
Thanks Zachary!
It is always good to work with Family…
It is always good to work with Family Support from a professional view
24 April 2020
Unprompted review
Reply from Tesco Slots
Thanks Rachael!
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