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Rated 5 out of 5 stars

Expert team with good communication I bought two items from them ,they provided and support by information which I needed before and after sale. Their products are professional ,pay on what you ge... See more

Rated 5 out of 5 stars

My 1000w kit stopped working. Via Famex WhatsApp support I was asked to do some troubleshooting and since that didn’t work they asked me to send my controller to them. After confirming that the contro... See more

Rated 5 out of 5 stars

Bought an electric scooter from them about 6 months ago. Best investment ever, I am a uni student and my accommodation is about 30 min walk. Been using it everyday and it's been such a life saver. Had... See more

Rated 4 out of 5 stars

Everything is fine with the sensor, total satisfaction. However, Hermes does not deliver the package reliably. Despite giving you the delivery address, Hermes delivered to the ordering party's address... See more

Company details

  1. Sporting Goods Store
  2. Bicycle Store

Written by the company

wholeseller, Retailer, Designer of Electric Bike Conversion Kit, Electric Bike, Electric Scooter


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Stay clear

Utter rubbish company, contact there support to wait days on a reply if the even bother purposely didn't respond to messages before warranty period ended kit cost 395 back in September had problems with main cable within two months ,contacted support that where actually useless, few weeks later cassette failed messaged once again no reply ,now bearings in motor are failing things just over 6mths and buggered company a joke big time useless support, display doesn't even display correct speed out by at least 13mph says ur going faster controller is rated 40a utter rubbish maxs at 30a stay well clear !!!!!!!

28 August 2024
Unprompted review
Rated 4 out of 5 stars

Pedal sensor is now working

Pedal sensor is now working
I had to purchase a gender changer from elsewhere to use it
Pics were not very clear in that respect
Never got a reply after asking if they sold a different sensor with my fitting

28 July 2024
Rated 5 out of 5 stars

My 1000w kit stopped working

My 1000w kit stopped working. Via Famex WhatsApp support I was asked to do some troubleshooting and since that didn’t work they asked me to send my controller to them. After confirming that the controller was faulty they immediately sent me a brand new one. I’m back on the road and a very happy customer!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I really like the profile of the motor, notably the wire connections as they are fully waterproof and protected using the latest pins and julet seals. Customer service was very good and we're able to assist me with my all my needs and queries.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Was fast and efficient and came exactly when they said! Kit is fantastic! Rides super fast and quiet. Screen is amazing! Has a usb out port so can charge you device on The go is very good. For the price this is the best one out there!

8 March 2024
Rated 5 out of 5 stars

500*

Famex is 100% a 5* company I’ve had 4 electric kits nothing wrong with any but the one from famex is by far the best quality.

19 January 2024

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