Fallwithgrace Reviews 200

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the products, often noting that items like coasters, shelves, and boards are built to last for many years and even generations. The ordering process is described as easy to navigate, with many appreciating the clear communication regarding order status, from creation to dispatch. People frequently highlight the quick delivery, especially for handmade and personalized items, and the careful packaging ensures products arrive in perfect condition. However, some customers also noted issues with damaged deliveries, with products arriving without wall fittings or with clear defects due to inadequate packaging. Additionally, a few people experienced a lack of response from the company when trying to resolve these issues through various contact methods.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

People report positive experiences with product quality, consistently praising the exceptional craftsmanship... See more

Order

Customers generally express satisfaction with their ordering experiences, often praising good communication... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting quick delivery times even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just received my coasters from Fall with Grace which I am going to gift to our family as part of their Christmas present. Kate even bundled each of the coasters up into individual family group... See more

Rated 5 out of 5 stars

Solitaire board, beautifully crafted from stunning oak wood. Great to look at and lovely to touch and play the game. Easy website to navigate and place the order. Quick delivery for a handmade per... See more

Rated 5 out of 5 stars

Just bought a display stand from Fallwithgrace and it’s beautiful, good communication too, telling you when your order is being made and when it had been dispatched. Quick delivery too, once it was s... See more

Rated 5 out of 5 stars

Fall With Grace are a fantastic family run small business with fantastic high quality products. We have bought 9 items over the years, a mix of gifts for others and items for ourselves. From notepad h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I came across this company by chance…

I came across this company by chance and ordered two of their clipboards. They arrived yesterday, well in time for Christmas, well packaged and delivered by Royal Mail. They are beautiful. Smooth, stylish and tactile, beautifully carved with the captions I requested, they are a pleasure to handle. Not cheap, but craftsmanship never is. There is a lifetime’s use in these. I couldn’t be more pleased.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely item

Absolutely lovely item, beautifully made and friendly customer service. Exactly what I was looking for, Thank you so much! Highly recommend.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a baby clothes stand one of…

Ordered a baby clothes stand one of stacey Solomons collections, needed it for today my wedding day for displaying a deceased person's dress on my memory table, ordered on the 5th of November and purposely requested and begged that I needed it for the 1st of December, there delivery status was 5 to 7 days ???they only shipped the item out on Monday? It still hasn't arrived ( they used evri as a courier say no more) and now thanks to this my day is ruined! Do not recommend this company to anyone and never will I shop here again! £60 down the drain!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing small family…

Absolutely amazing small family business amazing products and just brilliant alround we had the pleasure of meeting the family that runs this business at the clean tidy show and they were just lovely esp when my daughter and I couldn’t decide on what to purchase esp when we wanted everything lol . Have continued to purchase items from this company with complete ease delivery and everything just amazing . Item 12 tea light candle holder personalised and in pride of place in my living room . Thanks again to a wonderful family business and I will absolutely recommend to my friends and family xxx

13 November 2023
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Thank you so much for the kind review! It was absolutely wonderful to meet our customers in real life!! Thank you so much for supporting us and following our journey.

Many thanks,

Katie xxx

Rated 5 out of 5 stars

Absolutely incredible not only did I…

Absolutely incredible not only did I message Fall With Grace to see if they could get my shelf to me for the 1st Nov as it was a gift they replied saying they would try their best and they certainly did! I can’t thank them enough I ordered two other shelves the quality is definitely worth the work that goes in to creating these shelves. I’m a firm believer in you get what you pay for! And I would never have found this fabulous company if it wasn’t for Stacey! Thanks so much Fall With Grace

1 November 2023
Unprompted review
Rated 5 out of 5 stars

High Quality, Beautiful Shelves

I had been looking for some shelves to complete my kitchen renovation when I came across this company that also added personalisation which I loved the idea of.

I ordered 1 personalised and 3 others to match.

The turnaround from ordering to delivering was much faster than I expected and the quality is absolutely fantastic!

It’s sometimes nerve wracking ordering online because you really don’t know what you’re getting until you’ve paid but I couldn’t be happier.

Can’t wait to order more items for around the house.

20 October 2023
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Hi Kaite,

Thank you so much for your kind review. It was such a lovely review to read first thing on a Monday morning!

Thanks again :)

Rated 5 out of 5 stars

Gorgeous shelves

Bought 4 shelves from this company. They are beautiful and outstanding quality. Highly recommend them and delivery was really quick

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Customised shelves

We ordered 3 shelves. 2 for the kitchen and 1 for the laundry room.

Really pleased with them and the quality of the lettering. Thank you to the company for meeting my request for a quicker turn around than usual - which they were able to do

Lots of lovely comments on the shelves by our visitors

My only suggestion would be to add some sort of plastic coveting to the ends of the packaging. The shelves were beautifully packaged in card boxes but it was raining when our delivery was made and the delivery driver stood them on their end outside. Thank fully I was home pretty soon afterwards otherwise I think they would have got damaged in the wet.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

I recently bought a bottle shelf…

I recently bought a bottle shelf (Vintage 1963) for my brother’s 60th birthday. The workmanship is fantastic and finished beautifully. It arrived quickly and was very safely packaged. I follow this small business on Instagram and all their products look unique and of a high quality. Customer service is excellent.
Definitely recommend.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful family business

My experience with fall with grace was second to none. I ordered a shelf for my home, it arrived promptly and it is BEAUTIFUL. It is solid wood, made exceptionally well and everyone always comments how lovely it is. Amazing family business I can’t wait to order more for my collection ❤️

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Fall with Grace is an amazing business…

Fall with Grace is an amazing business run by Katie, who creates beautiful and unique wooden swings. I was so impressed with the quality of the work and the attention to detail that went into my purchase.Katie is so kind and her customer service is very good and qwick.I highly recommend her business to anyone looking for a special and personalized gift.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

We recently received the Fall with…

We recently received the Fall with Grace personalised chopping board as a wedding gift!! It is AMAZING & has only added to my obsession with their products! The quality is fantastic.
Cannot wait to purchase more bits for our home!!

11 July 2023
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Ahhh YAY!!! Thank you so much!! Really kind of you to leave a review! Congratulations on your special day xxx

Rated 5 out of 5 stars

Very Pleased With Our Order

We ordered the midi & maxi chopping boards & had them personalised. They arrived in perfect condition in their own linen bags which we will use for storing bread. Katie was very good at answering any questions we had straight away & we received emails to show the status of our order along with delivery tracking on the day of dispatch. We are over the moon with them & they will be cherished for years to come.
Thanks Mark & Katie x

7 July 2023
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Hi Lynn,

What a lovely review to read.

Thank you so much for your kind words, reading this sort of review means everything.

Thank you so much for choosing us to create you something special :)

Katie xx

Rated 4 out of 5 stars

So special 🤍

We are the proud owners of 3 rustic shelves, 2 picture shelves and a stocking stand and they are all so beautiful. I get so excited (and impatient!) when I order because everything I’ve ordered really feels truly special. Everything is so unique especially when you chose you’re own quote or design and the pieces have really complimented all the spaces they are in. Our first shelf had some issues with being mounted but after a quick email, we got another set and all good. Our second set of shelves slightly differ in terms of thickness of the text however given the unique nature of each piece and that it’s HANDMADE by a SMALL BUSINESS, it just adds to the individualism of each item. Very happy and will continue to order and recommend!

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Great company

What can say just every product is just perfect. Working my way throw all products. There just quality. Great service . I made a mistake on a order and my message was replied too streight away . They look really wonderful in your home can’t recommend them enough perfect

16 June 2023
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Ahh this is so lovely to read, thank you so much for supporting us time and time again. I cannot tell you how lovely is to see to so many returning customers. Thanks again x

Rated 5 out of 5 stars

AMAZING!!

I cannot recommend this small family ran business enough! I purchased a personalised shelf as a gift, and it is absolutely stunning! The quality of the wood and attention to detail is next level. Will definitely be purchasing again, but for myself this time!!

16 June 2023
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Thank you so much for your kind review. Reading a review like this, really does mean everything, Thank you x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look