They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
382 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Service That Builds Trust
My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help.
The quality of the product exceeded my expectations, and customer service was attentive and efficient. It is clear that this is a serious company that stands behind what it sells.
Highly recommended.
26 January 2026
Reply from falanparts.com
Dear Cesar,
Thank you very much for the detailed review.
That is how we like to see it :) And enjoy your amazing 1O1 Factory rims! For sure, the only one in the country with that setup.
We wish you all the best.
Best regards,
Team Falan Parts
Not receiving my package and kept on…
Not receiving my package and kept on asking but the package got lost and never receiving the color that I've ordered...
No compensation yet! I've ordered it in the beginning of December and it's February now...I've got a message of finding the package in the mid January then I've kept on asking for re-shipping it but the color I've ordered became unavailable and I still can't drive my Vespa with my friends....I've even paid DHL express shipping and what is
wrong with you? You finally said to ship the item but it's taking too much time!!
You better do something to make up for the loss!
12 January 2026
Top Service and Quality Parts
From the initial consultation to the final packaging, everything was simply excellent!
Falan Parts offers a wide range of brands that are hard to find elsewhere, and many of them are available directly from stock.
The support via email and WhatsApp was knowledgeable, responsive, and extremely friendly. The ordered parts were shipped promptly and carefully packaged, arriving in perfect condition.
I am genuinely impressed with Falan Parts and can highly recommend this shop without any hesitation.
19 December 2025
The item took forever to get to me and…
The item took forever to get to me and never was I updated about the delivery. When it finally arrived, the box was wet, ripped, smashed and soggy, luckily it was rubber hoses. Communication would be nice and the delivery box was an embarrassment.
2 January 2026
Reply from falanparts.com
Dear Fregoso,
Thank you for the review.
The delivery took 3-4 weeks because that was the shipment option you chose. You could have selected an Express service if you wanted the parts fast :) As the website clearly stated, you had two options: either wait 2-4 weeks or 2-3 working days. A cheaper shipment option saying 2-4 weeks indeed means it will take this long.
From what we can see, you were sent an email with the tracking information as soon as the package shipped out.
As for PostNL and USPS not giving much udpates in the tracking system. Sadly, that is something we can not do anything about, as that is what it means when you select a cheap shipment option. DHL Express, for example, would update you with every single scan they make.
And sadly, despite us using expensive double layered boxed, the postal companies decided to drain your package in a pool by the looks of it :( Luckly the parts are indeed meant to be wet (coolant hoses). But if anything had been damaged, we would have happily sent you a new package free of charge.
We hope to see you back again soon. And please remember to select an Express shipment option if you do not wish to wait this long.
Best regards,
Team Falan Parts
Responsive when I had questions
11 December 2025
I’m really happy with my Vespa
I’m really happy with my Vespa. Thank you so much for the accommodation!
17 October 2025
They are explanatory
They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece).
Noah is a valuable collaborator.
27 October 2025
Easy to deal business with, well packaged and delivered on time.
First time buyer, everything went as expected. Excellent seller.
9 October 2025
It took almost two months to get
It took almost two months to get the parts I ordered. I was in contact with costumer service but it didn’t help at all
13 October 2025
Very slow and incomplete
Very slow comunication, very slow for shipping, incomplete order.
27 August 2025
Great service
Great service, arrived without any issues. Will use the service again
15 September 2025
Great to deal with you
Great to deal with you. Fast shipping and the product was as I wished
20 August 2025
Reply from falanparts.com
Dear Josephine,
Thank you for the review and the order.
We hope you will enjoy the parts :)
Best regards,
Team Falan Parts 🛵
I am very satisfied
19 August 2025
Reply from falanparts.com
Dear Valon,
Thank you for the review and the order.
For sure, one of the best-looking Vespas in your country!
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
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