They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Falan Parts are reliable people, no inconvenient occurred with the goods purchased, delivered in reasonable time and no damage. Until now I can count good experiences with them.
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help. The quality of the product exceede... See more
Company replied
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.3
Excellent
404 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect dealer!!!
13 March 2023
Reply from falanparts.com
Dear Helmut,
Thank you for the review.
We really appreciate it. It helps a lot :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Dear Ilkka,
Happy you enjoyed it.
Thank you for the review.
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Dear Huu,
Thank you for the review. Happy to see you liked it.
Best regards,
Team Falan Parts 🛵.
My order was placed on August 29th and…
My order was placed on August 29th and I still haven't received it in full. As of this writing, the date is March 15, 2023. Order number #1730 in in the name of Stratos Despotopoulos
29 August 2022
Unprompted review
Reply from falanparts.com
Dear Stratos,
Thank you for reaching out to us. We have just contacted DHL and solved the issue for you. New tracking information can be found in your email :)
I hope that you will receive your parts soon.
Regards,
Team Falan Parts 🛵
perfect thanx 1+++
13 February 2023
Reply from falanparts.com
Dear Rolf,
Thank you for the review.
Enjoy the parts.
Hope to see you back again soon.
Regards,
Team Falan Parts 🛵.
I’ve used falan parts many times great…
I’ve used falan parts many times great price quick delivery and always on hand to address any concerns A+++++
25 February 2023
Reply from falanparts.com
Dear Simon,
Thank you for the review and your continues support.
Enjoy the parts :)
And we hope to see you back again soon.
Regards,
Team Falan Parts 🛵.
Great professional company to deal with…
Great professional company to deal with ! Will definitely use them again if required.
16 January 2023
Reply from falanparts.com
Dear Troy,
Thank you for the review.
We try our best :) And we hope your Vespa got the power that it deserves now.
Regards,
Team Falan Parts 🛵.
I did not get any of the already paid…
There were a little bit of problems but finally everything was ok
2 February 2023
Reply from falanparts.com
Dear Oliver,
Thank you for your review.
We have just reached out to you about both of your orders.
Both are delivered according to DPD. Please let us know if this is incorrect so that we can start an investigation for you.
Regards,
Falan Parts Team 🛵
Availability and great service
24 January 2023
Reply from falanparts.com
Dear Asaf,
Thank you for the review.
And we hope you will enjoy the black styling parts!
Regards,
Team Falan Parts 🛵.
100 % satisfied with seller…
100 % satisfied with seller communication, attitude and helpfulness. I ordered a Power1 tail lamp but got different type as I expected and discussed before ordering. I return product and seller transfered back my money. Trustful seller, recommend them!
22 January 2023
Unprompted review
Reply from falanparts.com
Dear András,
Thank you for the review.
Despite the confusion with the right plus and rear light, we are still happy that we could have helped you out :)
Regards,
Team Falan Parts 🛵.
Superb customer service from start to…
Superb customer service from start to finish. Thank you!
8 December 2022
Reply from falanparts.com
Hi Ricardo, Thank you for the order. I see that we had to pull some strings for the delivery. But luckily, everything worked out fine. Hope you will enjoy the parts.
Top Service!
26 December 2022
Reply from falanparts.com
Dear Andreas, Thank you for your review. Enjoy the flyscreen from PORDOI. Hope to see you back again soon :)
Reply from falanparts.com
Dear Faz, Thank you for your review. And our apologies you experienced longer waiting times. Please feel free to contact us with your next order. And we will help you out with priority shipping.
I'm so glad I stumbled across this…
I'm so glad I stumbled across this shop. It was like a kid in a sweet shop looking at all the things I want. Noah Falan was very helpful making it easy for me to choose. I received my order promptly and I'm very happy with my experience. I have already ordered more and no doubt I will again in the future
11 December 2022
Reply from falanparts.com
Dear Robbert, Thank you for the review and orders at Falan Parts. We appreciate it. Hope to see you back again soon 🛵.
fast shipping,very good quality,great…
fast shipping,very good quality,great communication
9 November 2022
Reply from falanparts.com
Dear Dimitrios, Thank you for the review, and enjoy all the parts :) Hope to see you back again soon.
Reply from falanparts.com
Hi Imran, Thank you for the review and order. And than you for your confidence in our shop. We appreciate it a lot.
Great customer service
Great customer service. They replied to me on multiple occasions in minutes and they followed up all the time.
23 October 2022
Reply from falanparts.com
Dear Ali, Thank you for the review. We like to respond fast 😎. I hope you will enjoy your lovely selection of parts.
Great Service, Selection and Communication
Great service and selection as always. Noah is always very responsive and great to work with and I can't praise him enough!
15 September 2022
Reply from falanparts.com
Hi Aden, Thank you for the review :) I hope you will enjoy all the parts. Happy New year 🛵
Thank you I received everything well…
Thank you I received everything well but I need to send me a diagram since my vespa lx is from 2007 and I can't figure out how to install it please if you have a diagram I would appreciate it
22 September 2022
All seems okay
All seems okay, I havnt received any shipping updates or anyway to track it and everything is very vague
6 September 2022
Reply from falanparts.com
Dear Cade,
Thank you for your review.
The tracking information has been sent to your email. And I see that the package has already arrived in the meantime.
Enjoy your fantastic Piaggio ZIP set-up! Probably one of a kind in Australia.
Team Falan Parts 🛵.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.