Fairstone Reviews 

15,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding the exceptional quality of ongoing client support. Customers frequently praise the dedicated staff and financial advisors for their deep professionalism, genuine kindness, and clear communication during annual meetings and portfolio reviews. People also note that team members are very approachable and responsive, providing regular updates, detailed explanations, and tailored assistance for various personal pensions and mortgages. Consumers truly appreciate the reliable guidance and highly efficient service, which helps transform complex financial decisions into completely straightforward and manageable steps over many successful years of partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high professionalism, clear... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting high service levels... See more

User experience

Clients share positive opinions on user_experience, highlighting that the entire process from start to finish... See more

Response time

People report positive experiences with response time, highlighting consistently prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more

Rated 5 out of 5 stars

Jonny Banks Seeney at the Ashdon,Saffron Walden branch of Fairstones was my advisor on a private pension that I had. He was professional extremely kind as my husband had recently died and gave me tim... See more

Rated 5 out of 5 stars

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that coul... See more

Rated 5 out of 5 stars

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well. We found her to... See more


Company details

  1. Financial Consultant
  2. Asset Manager Service
  3. Financial Planner
  4. Investment Company
  5. Investment Service

Written by the company

Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.

Discuss your financial planning objectives with one of our highly qualified IFAs

Written by the company

Initial consultation at no cost
To arrange your free, initial consultation get in touch with us at your convenience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,384)

1,411 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent mortgage broker

This was my first experience using a mortgage broker, as I normally sort a mortgage myself. I was so happy with the service, the team are so friendly and helpful. Paul was lovely to talk to, explained everything and sorted my new mortgage really quickly. Hazel kept in touch with me throughout my house purchase and kept me updated on all aspects. Such an excellent service and to top it off Hazel and Paul sent me a new home card which arrived the day I moved in. I thoroughly recommend their services.

9 June 2026
Unprompted review
Rated 3 out of 5 stars

Communication

I have found it’s easier and quicker to deal with one of my pension providers myself. I suspect I’m not the holder of a large portfolio.

8 June 2026
Rated 4 out of 5 stars

Retirement Planning

The financial advice that I was given was very explanatory on what options that I had ,and what options I had for an income if I drew my pensions etc. early or if I left them until my due date for retirement. The response was swift from my initial enquiry and comprehensive in the information that was provided

13 March 2026
Rated 5 out of 5 stars

Fairstone

My advisor, Jonny Banks-Seeney has been so helpful over the past few years. He explains things in layman’s terms to assist those of us who aren’t so familiar with all things financial. His knowledge and expertise has helped me immensely. Plus, he’s a top bloke! I wouldn’t hesitate to recommend Jonny to anyone.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Jonathan Clark and his team

Jonathan and his team were excellent throughout the mortgage process. They were professional, responsive, and always kept us informed. Their advice was clear and they worked hard to secure a great mortgage deal for us. The whole process felt smooth and stress-free thanks to their support. I would happily recommend Jonathan and his team to anyone looking for mortgage advice.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

So pleased to recommend

We have dealt with Andrew for a family members equity release and Tom for our mortgage. Both were professional, friendly, patient and understanding. Supporting us all the way. Can't recommend highly enough.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and informed service

Knowledgeable and informed support and Miles spent time to walk through options. There was no pressure on time or choices. A personalised and professional approach. I highly recommend Miles Young at Fairstone Wealth

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and competent advice

We have always found Tom to be competent, helpful and easy to discuss things with. His guidance has helped us to make decisions that have proved well worthwhile and would have no hesitation in recommending him to others.

3 June 2026
Rated 5 out of 5 stars

We cannot recommend our mortgage…

We cannot recommend our mortgage advisor (Jacquie Chapman) highly enough. From the very beginning of our home buying journey, she went above and beyond to ensure everything progressed smoothly and efficiently with our mortgage. Nothing ever felt like too much trouble. Jacquie has worked tirelessly on our behalf, and her support removed so much of the stress that comes with buying a home.
Thanks to Jacquie’s hard work and exceptional service, we are now able to proceed with our new home, and we couldn't be more grateful. If you are looking for a mortgage advisor we would wholeheartedly recommend!!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

My adviser Jonny Banks-Seeney has been…

My adviser Jonny Banks-Seeney has been a tower of quiet strength since I returned from Australia to live in England again. Right away I felt so confident in his advice and as I am old he didn't burden me with masses of minutiae - which was exactly what I hoped for. If there were to be a horrible shock in the future I know he would be both honest and re-assuring so I am very lucky.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Nicola Cornish - Fairstone Wealth Management Ltd.

I have been using the services of Fairstone Wealth Management Ltd. since November 2023 when Nicola Cornish became my Financial Adviser. Her advice, guidance and overall care and attention regarding my financial planning for the future has been absolutely first class . If anyone is looking for a Financial Adviser I couldn't recommend anybody more highly than Nicola!

9 April 2026
Unprompted review

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