FairSoftware.co.uk Reviews 1,091

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought two MS Office suites, slight problem with first due to a "Key" issue, but resolved promptly. and also free upgrade with no extra charge Second activated without issue and both suites are r... See more

Rated 1 out of 5 stars

DISSAPOINTED Software did not arrive. Left it a couple of hours still did not arrive. Got a message; ‘check junk mail’ already did that before messaging, closely followed by a message saying your ‘so... See more

Rated 5 out of 5 stars

Search, find, pay then download and activate, yes it was that easy. No hassel having to telephone with all those numbers or explain to microsoft and after many months it still works fine with all the... See more

Rated 4 out of 5 stars

Instructions were clear and easy to follow....but having entered the product key code the software didn't download and attempting to repeat the process resulted in a message that the key had already... See more

Company details

  1. Computer Software Store

Information provided by various external sources

The fair place to buy your software!


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dishonest Resellers

I was having trouble downloading correct version of Microsoft Office, which I brought on FairSoftware's web site.

They did not reply to my email, so I contacted Microsoft, via Microsoft Office Support chatline.

I have cut and pasted Microsoft's reply:

" ... I see. I was able to check the product key of the license that you purchased. It shows that the license you purchased is an MSDN which means Microsoft Developer Network and is intended for software and hardware developers. It’s sold as a subscription package so developers have access and licenses to use Microsoft products. They are genuine Microsoft product keys, they are actually retail licenses, but it is intended for a particular product channel either the Microsoft Software Developer Network (MSDN) or TechNet for IT Professionals who pay a subscription fee.

The great thing about them, unlike trial Microsoft software, MSDN or TechNet keys don't expire. Because the agreement under which the subscription is provided is a single license, none of the software should be distributed outside of it.

Unfortunately, regardless of the licensing terms, persons still abuse the program, either giveaway product keys or resell it on auction sites. Microsoft licenses it in good faith that customers won't do so, but I guess human nature wins out.

Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Sometimes these product keys are printed on counterfeit labels or cards with a download link to Microsoft software, and sometimes they’re distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer reinstallation media, or other Microsoft program-specific media. The best option that we have is to contact the retail store to ask for a refund or a replacement of the product key.

February 8, 2022, 2:06 pm

8 February 2022
Rated 5 out of 5 stars

Works perfect, Thank you

Great product, works perfect, was a little put off by a few negative reviews. I entered the code into my microsoft account.. it said I needed to update to Professional plus 2021, so I did and the code worked spot on. 1st time using this website and will again and recommend in the future. Thanks

28 January 2022
Unprompted review
Rated 4 out of 5 stars

I had a problem with download of Office…

I had a problem with download of Office Pro Plus 2019 similar to other review, but I emailed fairsoftware and they responded promptly with a code that worked. I think everyone can have issues occasionally but they responded quickly and sorted. All good

19 January 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look