Fairphone Reviews 29,153

Very happy with the service - quick and providing detailed information. The proof will be in the longevity of the phone I guess, but very happy so far!

All emails answered in a few hours time and always providing solutions for the encountered problems.

Great product and customer service. Love the sustainable ethos. All still working well 9 months on.

I don't like the fact that I can only choose UPS for delivery because then it takes a long journey in the our capital to get to the pick-up point. The only have 2 or 3 pick-up points in the whole city!
could you please choose another provider for shipments who has more options?

Really like the concept. Really like that the apps are in alphabetical order. Really like that you can easily change the battery, add storage, replace screen.
Really dislike the fact that apps seem to regularly freeze. Issues with charging which are intermittent and hard to replicate on demand. REALLY DISLIKE do not disturb feature. I have never knowingly activated but repeatedly miss call because it's accidentally activated. Also other options to turn volume down and mute speaker. That means three things to check to make sure you receive a call. Why not just one switch as on other well known phone models. It's enough to make me give up on it

I have tried repeatedly, through their website, to report to Fairphone that my 6 month old Fairphone 6 has completely failed. It will not charge.
The website is not fit for purpose and I cannot find a UK telephone number.
I paid the high cost for a Fairphone because it comes with a 5 year extended warranty and all the parts can be replaced by the purchaser. This is of no use if you cant contact Fairphone to report the problem

Awesome! Just awesome! Great phone and great OS!

Fairphone is perfect - I have had mine for a couple of years, and have repaired it myself after dropping it in water (USB port replaced.)
The right to repair is a reality that makes sustainability meaningful.

"There is no (good) alternative (to the fairphones)" Attributed to former prime minister Margaret Thatcher by me.
(For legal purposes : the previous sentences are a joke)

Completely depressed, despatched, returned to sender, no response to support requests until I told their AI support agent this was unacceptable

I had such high hopes for this company, but their customer support is appalling (apologies Noah, you were fine when we finally connected, but nothing you promised happened), please understand people you cannot believe their delivery commitments. I remain phone-less...

Fairphone 6. Works great, but too many unexplainable glitches to be worth it. I never experienced the shit this phone does sometimes in all my life. Not one phone since 15 years ago, 6 different ones had these strange things going on. Software seems off. Don't buy thus crap. Buy a refurbished samsung or something like that if you want to go "green".

Internet connectivity issues, screen going on standby while using phone, ui is not smart of logical. Too many basicoptions hidden behind to many menus. Physical buttons are placed in dumb locations and feel and work cheap. Vibration sucks. Dual sim handling is shit. No blue light filter. I want to trash this phone so bad.

Great idea in principle but there just isn't sufficient support for a product that is supposed to be repairable. There is only a 2 hour window to speak with a human via chat and this is when most people are at work themselves. Tickets raised are not responded to....that's if you can get through the loopbacks in the diagnostics. I am awaiting a response about a fault that occured 6 months after purchase of a new Fairphone 6. The only option I have been given is to send the phone off for repair with an undisclosed timeframe. I am trying to find out if there are any other options as it is my only means of communication and would leave me with no emergency contact method, but nobody will respond. Software updates can cause weird issues such as faulty biometric checks, display brightness going up and down randomly or very slow connection to any apps via WiFi. It all feels very experimental which I don't mind at all if there is human support to back it up. I'm writing this in the hope that someone might respond.

I've had the most awful experience. My Fairphone 6 would not work after the first month and the issue still hasn't been resolved 5 MONTHS on. I've tried all their suggestions and frustratingly the phone still hasn't been fixed after going to the repair centre! They tried to blame my SIM which works perfectly on another Fairphone that I've tried it on. Thinking of taking legal action.

Great company with a great goal. The design already allowed me to cost-efficiently extend the lifetime of my phone several times, replacing a shutdown button or a loose cable connector for just some Euros.
I am a fully satisfied customer since the very first Fairphone and now own my third Fairphone.

The phone keeps killing background applications. Their forums are full of people having the same problem. This doesn't seem to be anywhere near the top of the priority list for company.

Good Phone efficiently delivered.

I’d give this phone a 5-start, but with /e/OS, a 4-star. This is based on the quality of the order handling service and the integration out of the box for open source android (/e/OS), instead of googled stock Android.

The battery efficiency in difficult circumstances is good given the heavy usage and just about all apps work save App Lounge which is prone to regular connection drops. Otherwise, good though. I suspect the app may have memory leaks creating extra bandwidth in connecting with the server.

The feel and texture of the phone is good even with the Fairphone cover and card cover (v good by the way) as extras. I also like the size, which makes it readable with the accessibility features that allow me to use it without my reading glasses.

All in all, its a quality purchase, which some development of native apps by OS Murena. Fairphone hardware side is good, which tells in the battery efficiency given its relative size to the phone display.

Product got shipped with UPS at an announced 2-5 workday delivery time, from day 2 at UPS its stuck delayed. After workday 7 I contacted Fairphone, they only responded an automated response that they're busy and response could take longer.

If they announce 2-5 workdays for delivery and at workday 11 the shipping has been in "delayed" for 10 workdays there's something wrong. Thus about 1 workweek after contacting, there was no response yet from Fairphone.

Now I can understand you normally take this up with the shipping company, but here's the kicker: I used Fairphone's option to order a phone without making an account, and ordered the more expensive phone version that would allow me to use the phone without a google account. Now tell me why I would in any way want to be forced into making a UPS account to deal with UPS if they offer ways to circumvent accounts?!

Worse of all, I can't cancel the order online anymore because 14 calendar days have passed. Even though I have yet to even receive my order....

I ordered a phone because my current one really needs replacement, so I guess I'll now have to buy a cheap alternative as more than €600 of my funds are now held by Fairphone with me not having the phone I ordered yet...

Their ethos sounds great but, that where it ends.
Raised an issue with units in the warranty and it took them over 3 months and several unnecessary emails back and forth to even issue the ticket for sending the broken fairbud to them for repair.
Sending bot answers and emails which were untrue about the status of the repair ect.

Then sent general email which pretended to be regarding to my individual case with wrong information.

Even worse is that they have sent me email stating that "our technician didn't find any faults with the fairbud please test it and let us know" which is clearly a lie because to my suprise they have sent back pair of completely new fairbuds! And only 1 was broken! Their ethos is minimise the e-waste
And we repair the items instead of sending them to the landfill... One of them wasn't even broken and they sent back both bright new ones. And lied about the fact that there was nothing wrong with the one which was broken.

So completely going against their own ethical policies and also lying about it.

If they carry on like that it would surprise me if they still in the business in the future.

Definitely not going back to them next time, there are other ethical phones out there.