Another 10 out of 10 for fantastic service from Jim, Jay and the rest of the crew from Fair Deal Music.Great advice for helping me choose the Blackstar Mini Beam guitar / bass combo. What an in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They went above and beyond Honestly. Very expensive piece of musical equipment that was sent 48hr service and got stuck somewhere in a UK DHL warehouse without showing any update. I was worrying sick... See more
I am a professional musicians and content creator so buying and selling gear is pretty much an everyday thing for me and I have to say, dealing with Fair Deal Music has always been so smooth, frie... See more
One of my favourite guitar shops. Friendly, knowledgeable service with a sense of humour, but they will also leave you to browse and play if that's what you prefer. Fair Deal have a great range of ne... See more
Company details
Written by the company
Fair Deal Music offer a competitive price on a wide range of Musical Instruments, Professional Audio Equipment and Music Accessories. We offer FREE delivery to UK Mainland and excellent customer service both online and in our Birmingham city centre flagship store.
Why Fair Deal Music?
Written by the company
- High Retail Standards
- We do our very best to stay at the top of the musical retail industry and our prices speak for themselves! Fair Deal Music is a music shop that stocks top brands at great prices and provides world class customer support.
- Helping Musicians Since 1987
- We are very proud to have a long history of great service and our customers can count on our experience.
- Expert Music Knowledge
- Fair Deal Music is the best place to come to with your questions about products. There is always an expert at hand when you call us!
- After-Sales Support
- We will continue to be here after you have made your purchase and we will resolve any issues that might arise as quickly as possible.
- What you see is what you pay
- The prices we advertise have tax included.
- Free UK Mainland Delivery
- We pack and send every item without additional cost to UK Mainland. Free shipping is not available if you are from overseas, but, in order of saving you as much as possible, we'll price you individually.
Satisfaction Guaranteed
30 days money back guarantee
Regardless of whether a product is faulty or not, you have 30 days after we deliver it where you can inspect it and cancel the purchase without any reason other than that you no longer want it.
Contact info
79-83 Holloway Head, B1 1QP, Birmingham, United Kingdom
- 0121 643 1685
- sales@fairdealmusic.co.uk
- fairdealmusic.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐️⭐️⭐️⭐️⭐️
Been a customer with them since 2010 and they never cease to excel.
Purchased the new Ashdown Amp Fridge and am delighted with the product. Amazing customer service and delivery was outstanding.
29 June 2026
Buying a Bose' pa system
The person that I dealt with Jay. Really good salesman and full of information.
5 June 2026
Great service, recommended
Excellent service, very friendly team. They held a bass for me on a small deposit and when I drove up from London to pick it up it was exactly as described and beautifully set up (they asked me how I wanted it). Huge shop too, with lots of stock including a large used selection which is good to see.
23 June 2026
Amazing staff
Amazing staff, we’re very helpful and made sure that I had an amazing experience and got the right guitar for me! Brilliant range of instruments and stock! Would definitely recommend to anyone!!
26 June 2026
Matching strap for my LH Marshall guitar
Hard-to-find matching strap for my reasonable rare lefty Marshall guitar, great price, fair P&P, good quality, really looks the part, prompt, safe and secure delivery - what's not to like?
25 June 2026
Very helpful and informative
Very helpful and informative
Price was good
Service was excellent
25 June 2026
Good assistance with no sales pressure
Good assistance with no sales pressure. Second guitar I’ve bought here.
24 June 2026
We received exactly what we wanted
We received exactly what we wanted, immediately, at a low price, and wondrously well packed for delivery. Thank you!
2 June 2026
Absolutely delighted with my purchase
Absolutely delighted with my purchase. The guitar exceeded my expectations and the company great to deal with. The delivery process was smooth and very quick. Would definitely recommend the seller.
23 June 2026
If buying guitars wasn’t good enough . . .
If buying guitars wasn’t good enough on its own, add excellent service and a hearty welcome.
2 June 2026
Good shopping experience
Posted and delivered as they said and was nice and easy to shop with.
22 June 2026
Always So Good Dealing With Fair Deal Music
I am a professional musicians and content creator so buying and selling gear is pretty much an everyday thing for me and I have to say, dealing with Fair Deal Music has always been so smooth, friendly and easy. I really appreciate that!
I recently bought a pre-owned Ibanez JS2450MCP from them. I had some Qs - a quick phone call, quick replies, a deal was made and the guitar arrived 48 hours later wrapped perfectly.
I really appreciate it and look forward to future dealings with the store.
18 June 2026
Amp exchange
I traded in 3 amps in exchange for a new column array. I thought the deal was fair and the whole process was very smooth
20 June 2026
Great shopping experience
Great shopping experience. Very helpful staff. A great selection of pre-owned pedals at very keen prices.
Delivery was swift and securely packaged. I highly recommend this shop.
27 May 2026
Excellent
Excellent, attentive service. Good exchange deal. A pleasant experience all round. THANKS.
20 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.