At this point no stars would be a accurate rating! As others have pointed out this once highly rated and reliable company has steadily deteriorated over the past year. Last order I was quoted $113 and... See more
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See what reviewers are saying
Increasingly in the last two years, my books somehow magically arrived damaged, missing, or with a completely different ISBN number. This all results in receiving no or very reduced compensation. I d... See more
Company replied
When I tried to contact customer service, I was brushed off; told that payment was being processed and would simply show up in several days. It didn't. Upon contacting customer service with this i... See more
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I have twice had them deeply discount books I sent claiming they were damaged in transit. This is after all the directions were followed and the packing accomplished exactly as they requested. Fool m... See more
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Company details
Information provided by various external sources
We have been serving faculty members for over 40 years! We buy new and used college textbooks, instructor's editions, complimentary copies and study guides. We have the highest buyback prices in the industry and take customer service seriously.
Contact info
75402, Greenville, United States
- 800-868-8902
- customerservice@FacultyBooks.com
- facultybooks.com
1.3
Bad
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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2 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Gregory,
Thank you for taking the time to post a review! Your response is greatly appreciated.
Thank you for your business!
FacultyBooks.com Customer Service Team
Their service and communication dealing …
Their service and communication dealing with delivery, inspection and payment is excellent!
2 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Richard,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
I like how easy it is to sell the …
I like how easy it is to sell the books, but the prices for the books is fairly low.
2 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello,
Thank you for your review! Your feedback is greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Very fast payment/Don't expect to get 'NEW' price
Very fast payment. That's the good thing. The bad, and it's like most people have said--they rarely if ever give you new price for a book. Most recently, I sent four books with no bent corners, and had them well wrapped in bubble wrap. They still dropped them to used, because they said there were bent corners. I'd be interested to know what percent of books sent to them actually are rated as new. I bet it's low. I sell a bunch of different places, but Fac. Books is the ONLY one that downgrades my shipments to used. And it happens almost all the time. I think they should just offer one price, because it is a bit of a bait and switch for them to post this very generous new book price, but their standards for new make it so almost no one gets that price. A new copy at Barnes and Noble sometimes has bent corners. I've bought from Amazon, and those have come well pkged, but with bent corners on occasion. I KNOW they sell those books received with slight imperfections as new. What a joke.
25 April 2017
Unprompted review
Reply from FacultyBooks.com
Richard
Please contact me at mkelly@texasbook.com. I can not find an account for you in our Faculty Books system. If I can see an order history under another name, we can discuss a solution.
Thank you.
Mike Kelly
Very easy process and fast payment.
15 April 2017
Unprompted review
Reply from FacultyBooks.com
Hello Anwen,
Thank you for taking the time to post a review! We appreciate your comments.
Thank you for your business,
FacultyBooks.com Customer Service Team
I sent them 5 books rated at about …
I sent them 5 books rated at about $220 and got $114..? No explanation...yeah, theres some friction ...
15 April 2017
Unprompted review
Reply from FacultyBooks.com
Hello Gerald,
Thank you for your review. I'm sorry to hear that you are not happy with your transaction. We send out a payment confirmation email on the date that your payment is processed. I'm sorry, if you did not receive your copy. I will resend that email and will include additional notes to explain your payment.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Excellent and fast service
Excellent and fast service. I received same amount that was quoted when I sent in my order.
13 April 2017
Unprompted review
Reply from FacultyBooks.com
Hello AM,
Thank you for posting a review of our services!
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Easy and efficient process.
13 April 2017
Unprompted review
Reply from FacultyBooks.com
Hello Deborah,
Thank you for taking the time to post a review! We value your opinion.
Thank you for your business,
FacultyBooks.com Customer Service Team
Great site
Great site. Orders ship and are processed in a quick and timely fashion.
13 April 2017
Unprompted review
Reply from FacultyBooks.com
Hello Bobby,
Thank you for your review of our services! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
No teacher edition desk copies purchased!
Be careful about sending brand new teacher desk copies. - you will likely get nothing.
12 April 2017
Unprompted review
Reply from FacultyBooks.com
Mr. Beecher,
I'm sorry for your disappointment in our interaction. I have pulled the books you sent and checked them against the quotes. I believe the confusion is because when I enter the ISBN, the system shows three prices, one for new, one for used and one for complimentary copies. The price for new is what you looked at but you sent us complimentary copies. The comp copy price on the site is zero. In the case of the Todd title, you selected the new price and sent a used copy.
I'm really sorry for the confusion but we can't pay the new price for comp copies and used books.
I will hold your books for a few days and send them back to you if you want them.
I don't want anyone disappointed with our service.
Please let me know how you would like to proceed.
Mike Kelly
Smooth experience
Smooth experience. Faculty Books delivered as promised.
9 April 2017
Unprompted review
Reply from FacultyBooks.com
Hello Candace,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Barbara,
Thank you for taking the time to post a review! Your response is greatly appreciated.
Thank you for your business!
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Paula,
Thank you for taking the time to post a review! We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Great service.
It was good experience! I hope quotes will increase in the future
17 March 2017
Unprompted review
Reply from FacultyBooks.com
Hello Shokhrukh,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Richard,
Thank you for posting a review! Our customer service department appreciates your feedback.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
A Great Service
I staunchly support keeping as much "stuff" out of landfills as possible and FacultyBooks allows me to do that. Great service. Excellent easy-to-use website. Well-run organization that delivers on all promises made.
15 March 2017
Unprompted review
Reply from FacultyBooks.com
Hello Cher,
Thank you for taking the time to post a review! We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Good but never receive price quoted - never!
No matter how carefully I pack the books, they always cut one of the prices and say it arrived damaged so I never receive the price quoted.
14 March 2017
Unprompted review
Reply from FacultyBooks.com
Hello Leslie,
Thank you for posting a review of our services! I'm sorry to hear that you are not completely satisfied with our services. In order for a textbook to be considered new condition, it must be received in pristine condition. Unfortunately, the shipping process is hard on books, especially paperback textbooks. I was able to review the downgraded text. It was in good condition but the corners were bent.
If you would like to discuss this, please give us a call.
Thank you for your time and business,
Facultybooks.com Customer Service Team
Facultybooks are cheaters
They cheated me out of a book I sold to them and then wouldn't return it. There was nothing wrong with the book. Cheaters and liars.
14 March 2017
Unprompted review
Reply from FacultyBooks.com
Fred
Will you please let me know how you contacted us to get the book back? It is our policy to return books which we can't pay for because they are not what was expected. Our goal is to make every interaction with FB.com a positive experience so you will continue to work with us and tell your friends about your positive interaction. I hope you will contact me so we can make this a positive experience.
Mike Kelly
As promised. Smooth transaction
Everything went smoothly. No problems. Timely payment.
13 March 2017
Unprompted review
Reply from FacultyBooks.com
Hello James,
Thank you for taking the time to post a review of our services! We appreciate your comments!
Thank you for business,
Facultybooks.com Customer Service Team
Totally a scam, I sent in my books and never received payment.
When I tried to contact customer service, I was brushed off; told that payment was being processed and would simply show up in several days.
It didn't. Upon contacting customer service with this information, I was informed that the they would be more than willing to check on the status of payment, just as soon as they received my books. (they had been sent out over two weeks prior).
S till no resolution or payment
8 March 2017
Unprompted review
Reply from FacultyBooks.com
Kaylasaurus
Please contact me directly about your claim. I can find no evidence you have an account on our systems. I am wondering if you have posted this to the wrong site. I can be reached at mkelly@texasbook.com.
Thank you
Mike Kelly
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