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FactoryPure Reviews 1,978

•
TrustScore 5 out of 5

4.8

Home Improvement Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, excellent functionality, and competitive pricing, often exceeding expectations. Many people highlight the quick and efficient delivery service, with items often arriving ahead of schedule and well-packaged. The customer service is consistently described as outstanding, with consumers appreciating the helpful, responsive, and supportive approach of the staff, who often follow up to ensure satisfaction. However, some customers also noted issues with delivery, citing poor communication and inadequate service from third-party shipping companies. A few reviewers experienced problems with products that arrived damaged or stopped working shortly after purchase, and expressed dissatisfaction with the company's handling of these issues, feeling they were directed to deal with manufacturers or shippers directly.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers are satisfied with their... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent functionality and... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the quick delivery,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was trying to purchase a tilting shower chair and tried 4 vendors, including Walmart. They all took my order, charged my card and then sent me notifications that they were out of stock or gave me a... See more

Rated 5 out of 5 stars

Quite a coincidental occasion. The Vocic arrived three days prior to the wife falling out of bed. The fall was bad enough to call 911. Fortunately I was able to manuever the Vocic under her and with... See more

Rated 5 out of 5 stars

The wood stove came quickly, even a week early. The Bistro is a wonderful stove. Was leary ordering online, but product was even more impressive in life. They responded quickly with info I needed towa... See more

Rated 5 out of 5 stars

They were responsive, great pricing, and fast. I was able to tell them exactly what I was looking for and they found the most appropriate stacker for my company's needs. They were extremely profess... See more

Company details

  1. Home Improvement Store
  2. Air Conditioning Store
  3. Appliance Store
  4. Furniture Store
  5. Generator Shop
  6. Wood Stove Shop

Written by the company

FactoryPure is a leading online retailer of top brands of generators, power equipment, and more. FactoryPure is based in Texas, and has been in business since 2013.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Hydro 4 pool cleaner

The Hydro 4 pool cleaner is a good investment for your inground pool. The only issue we are having is with the app. But other then a few glitches it works great.

31 March 2026
Rated 5 out of 5 stars

10/10

10/10. I stumbled upon factory pure through Google suggestions. They had the best price so I bought from them. Shipping was fast, and I had no issues. Highly recommended. Saved me over $300

24 March 2026

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