Factory-Manuals.com Reviews 

Good customer service and an amazing manual

The first version of the manual was supplied within one day. It was incomplete. I emailed support and within two days, they were able to resend a second version that was complete. The manual is clear and concise and should be able to guide anyone with a moderate DIY mindset.

Very quick service!! I had my manual in less than 24 hours, on the weekend. I also had one question, and they answered promptly. Overall I am pleased with the quality of the manual!

Having the right schematic for my vehicle made a huge difference when trouble shooting my problem

The manual is excellent. The customer service was very good as well. I definitely recommend this company.

I ordered my manual 12/19/24. It is now 1/3/25 and I still have not received the manual. Website advertises 12-48 hours which is clearly BS. The phone number is not in service. This is clearly a scam. I’m curious how there are other good reviews.

I am happy with the service I received. It was a very simple process to receive my manual. They helped my out greatly.

Had a few small glitches trying to get my order in and contacted the company with my issue and they promptly straightened it out. I have now successfully downloaded the PDF and I have browsed through it and it seems to be thorough and a resource I could not find anywhere else. I would buy again from this company. Joe in Montana.

They went above and beyond to help us, when my husband missed the deadline for the download we paid for. I really appreciated their great customer service!

After my purchase the file I initially downloaded did not work correctly. I could not see the table of contents and all the hyperlinks did not work. I thought I had gotten ripped off. Surprisingly the factory manual folks responded to my emails and after a few exchanges they sent me another link for a file that works just as advertised. I initially gave a one star review but after this experience I am happy they stood by their product and worked with me till the issue was resolved!

No hyperlink even if they state that there is on their website page which is ESSENTIAL with a 11k pages file. No refund for digital product. Avoid at all cost

Everything working great.

I have to say, i was skeptical as most probably are, but the old days of hard copies are gone and we need a solid solution that isn't $1000 but reliable like the OEM FSMs. I read about Factory-Manuals.com on the F-150 forums and had positive feedback, and the owner actually joined the thread and was answering questions at what seemed with honestly. Additionally, another credible forum user posted screenshots of what he had received that actually looked like from a digital FSM. So for the price, I tried it thinking worst case I don't lose much.

The process was simple and had email followups promptly. Within a 2 days, I received my notification in email my file was ready. I downloaded it easy and without issue. Upon opening, It works as promoted with indexing features and thankfully as this extensive pdf is in excess of 16,000 pages! It is extremely detailed, and appears as if it was sourced thru the Ford factory in a legit and legal way no less.

All I can say is thank you! To the potential folks on the fence, please give it a try. They is your VIN so the manual is specifically detailed to your vehicle (another feature of the OE online FSM's for accuracy and I know this from using Audi's Bentley system for over 10 years) and BTW this is WAY easier, portable as you can copy to flash drives, and also printable.

At first I was skeptical but I did receive my manual in less than 24h.

Highly recommended!

I highly recommend it, you get the repair and wiring manual for your car, and everything is clear and sharp. thanks, Factory manuals.

I was initially skeptical about this website initially because there are many shady ones. I wrote to their customer service prior to buying and Steve answered my questions within hours of my email. I ordered a manual for my 2022 Kia Seltos. It was available to me around the 24 hrs mark. The manual is authentic, detail, and complete. Nearly 3000 pages due to the three model variants of my car. All are available to me. I am very happy with the purchase and can recommend it.

The manual we received from Factory-Manuals.com includes solutions for all the things which were unclear in other manuals and much, much more than the so-could "how-to" videos on the internet. The information is accurate and to the point, we could not believe all the resolved questions.

Great instructions.
Very nice contact.
Small note: Please say in which language the instructions should be.
TOP service *****

Very happy to have been able to redownload my manual after loosing all my files. Thanks

I was skeptical at first, but this turned out to be a great website. The manual has everything I need. Customer service was great and got back to me right away when I couldn't find the wiring diagrams at first. If you need a great manual for your vehicle at a reasonable price, this is the place to get it.