Factor Meals Canada Reviews 

4,120
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 1,317 reviews, reviewers had a great experience with this company. Customers consistently praise the food for being fresh, delicious, and offering a wide variety of options that make healthy eating convenient. Many appreciate the high quality of the meals, noting satisfying portions and ease of preparation, often finding them more affordable than other services. However, some customers noted inconsistencies with delivery, experiencing delayed or missed orders, or items left in unsecured locations. A few also found meal quality inconsistent, mentioning blandness, overcooked ingredients, or changes in portion sizes. Some reviewers also found the pricing a bit high.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the meals are fresh, delicious, and convenient,... See more

Quality

People report positive experiences with quality, often describing the meals as fresh, delicious, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting consistent,... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and convenient,... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding it expensive and not sustainable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more

Company replied

Rated 4 out of 5 stars

Signed up for my elderly parents , still very active in their late 80’s , but researched some ideas for nutritional meals , noticed Factor seemed to stand out above others . Time will tell if they lik... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied

Rated 4 out of 5 stars

I really love the convenience of factor and the meals are generally great. I'd like more protein lower calorie options though, but no complaints. There is some inconsistency in portion size, but I can... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
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No recent history of asking for reviews

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3.8

All reviews

(4,120)

1,599 reviews in the last 12 months

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Rated 3 out of 5 stars

Food good. Portions small.

Food is very good but portions are small. Wish there were more keto options.

12 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

Fresh

Fresh, Simple, and affordable. Absolutely amazing for a one person home. The meals are delicious!!!!!!

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 3 out of 5 stars

Ok but too expensive

Delivery is on time. Some meals are ok. Overall i like the convenience but the meals are way too expensive to continue long term. As a picky eater j find it difficult to find enough variety in meals.

12 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! Our pricing reflects our focus on providing fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. As an added bonus, our Registered Dietitians are always available if you have any questions about our Factor meals or general questions on nutrition!
We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 4 out of 5 stars

I didn’t give 5 stars because some of…

I didn’t give 5 stars because some of the veggies are hard (green beans)

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 3 out of 5 stars

The food is good but to get my business…

The food is good but to get my business I was lied to. I was told that I was getting 3 weeks of free meals if I signed up but still haven't seen the free meals

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

So far the meals work for us

We are on our second delivery and so far the meals have met our expectations. We previously tried another service and my wife complained the food did not come with enough vegetables. With Factor the meals are loaded with vegetables. I am still trying to get used to navigating the website. I would prefer my meal orders not to be pre-filled before a deadline. When I try changing them they often default back to the pre-filled even before I have a chance to confirm my changes. So I am still learning how to navigate. Having said that the portions are plentiful and the selections work even with our diet restrictions. The convenience is very welcomed. My previous service offered free delivery, but Factor’s delivery fee is equivalent to the cost of one meal. Another service I looked at is 40 % cheaper for a delivery fee. These delivery fees should be reviewed because it may be a deal breaker in future as I explore other services. Also, why is this shipped in a lined heavy duty cardboard box that has to be recycled. Why not use a returnable bag like my previous service which would avoid all of the excessive packaging. No wonder the delivery fees are so high.

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate you taking the time to share your review.

Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST on Wednesdays each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.

If you have any further questions, please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team can assist you!

Rated 5 out of 5 stars

I have enjoyed all the meals I have…

I have enjoyed all the meals I have received so far and like that I can change the options chosen when picking my meals. I would recommend them to anyone looking for a healthy , quick and enjoyable meal.

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 3 out of 5 stars

Good and not good

Positive: Portioning has improved and food quality remains excellent.
Negatives: Prices could be lower, not use plastic packaging, Sunday delivery is no longer available.

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for sharing your review and the feedback, we appreciate it and we'll pass it along to our team for their consideration.

Rated 3 out of 5 stars

I like the meals but the delivery just…

I like the meals but the delivery just sucks, and there is no customer service available in Factor's website, at least is not in plain sight. I explicitly gave the buzzer number, they never call and they left the package OUTSIDE the building, Not even in the lobby inside, OUTSIDE. If you don't change the delivery company I probably will cancel my membership soon.

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 3 out of 5 stars

I did not like the fact that the…

I did not like the fact that the delivery person did not contact us nor ring the door bell nor knock to let me know my shipment had arrived. Thank goodness I did receive an email otherwise the box would still be sitting there.

9 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for your review! Our drivers follow a no-contact delivery policy, so they aren't able to knock or ring the doorbell when delivering your order. To help keep you informed, we provide tracking updates and the ability to add delivery instructions, making it easier to know when your package has been delivered.

If you need further assistance or have any questions, Please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team will be happy to help!

Rated 4 out of 5 stars

The portions are great

The portions are great, tasty! I think it's reasonably priced and convenient. For someone who doesn't like to prep and cook, it's great! Thank you!

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 4 out of 5 stars

I recently started getting factor…

I recently started getting factor because I was taking care of my I'll mother for the past 6 years who recently passed away. I work late hrs and she couldn't wait for me to come home so I started ordering meals and we liked it for the quality and convenience but with her gone my son and my self don't need it anymore but would recommend it if your life is busy

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate you taking the time to share your review! Thanks for sharing your Factor experience!

Rated 1 out of 5 stars

Tried to purchase a Factor gift card. Why do you make this so difficult?

Tried to purchase a Factor gift card. Why do you make this so difficult?
1. first try in Chrome. 2026-06-07. Purchase failed.
2. second try in Firefox. 2026-06-09. Purchase failed.
3. third try in Edge. 2026-06-09. Purchase succeeded.

Note that this problem first occurred for me 2026-03-24 and was reported to you. Why hasn't this yet been fixed?

8 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for sharing your review! We are so sorry to hear that you were not able to purchase gift cards in the first try! We appreciate you sharing your experience and will forward this to our team to improve our service!

Rated 5 out of 5 stars

Food on the road

Easy to order. Products are very good and affordable Long distance truck driver,soooo much better than truck stop food and restaurant.

9 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

delivery hours not consistant, product great , little expensive

delivery hours not consistant

23 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time to share your review. We are glad to hear that you have been enjoying Factor meals!
Please note, the delivery window for our carriers is typically 8 am to 8 pm on your scheduled delivery day. Please note that there's no need to be home to receive your delivery, and meals will be left wherever couriers typically leave your packages.

Rated 4 out of 5 stars

I really like Factor

I really really like Factor. Home cooked, healthy meals to heat up is perfect for my family’s busy life. Most options are great. Slightly repetitive. A little expensive.

6 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 5 out of 5 stars

The food is so amazing and healthy

The food is so amazing and healthy. The portions are impressive. So convenient when busy and not having much time to cook. I can finally have time for me and eat healthy at same time. My son doesn't cook much and was eating restaurant much while working. Not anymore! Thanks to Factor. I really recommend to anyone.

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 4 out of 5 stars

-The meat selections are very good

-The meat selections are very good
-I would like to see more of a variety for the vegetables. Too many green beans and broccoli…

6 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 5 out of 5 stars

My son uses Factor and told me about…

My son uses Factor and told me about you, he let me try a couple of your meals and they were fantastic; just what I need. Now do not have to worry about what to make after a long day and I do not pick up take out food on the way home. I have already referred two friends to try.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

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