The entrees are excellent. Can't beat them. However, the vegetable servings are very much NOT like your photos. In the meal we had yesterday there was a total of 5 green beans. The order that had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The delivery times are all over the place. Some weeks they get here early morning and the food is still cold. But this most recent delivery hasn't been arrived yet and I'm afraid I'll be asleep before... See more
Company replied
I like the variety and food the majority of the time. I dislike automatically being sent weekly meals that i didn't pick. You know what I consistently order and i consider my favorites but you send so... See more
Company replied
Company details
.png)
Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
93K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent me junk mail through a business…
Sent me junk mail through a business called Our Town America
14 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This was delivered to the outside of my…
This was delivered to the outside of my apartment building to a completely insecure area on the sidewalk. Please instruct the driver to go to the office of the apartment (located on the seventh floor) to deliver the box to a secure area.
24 January 2026
Reply from Factor_
Hi Jennifer,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your delivery was left in an unsecured area outside your building. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been.
Please know that we are actively working with our courier partners to address any issues that may arise during transit. While occasional issues can occur, we genuinely hope your next delivery arrives on time so you can fully enjoy your meals.
We will be sharing your feedback with our logistics teams and partners, and a member of our team will be reaching out to you via email to discuss your experience further. We appreciate you bringing this to our attention.
Warm regards,
The Factor Team
Well for one thing the food is great…
Well for one thing the food is great but I got a box yesterday that I did not order it almost makes me want to cancel my subscription I simply told him I'll be in the hospital well now I got food here together the box when you don't want one so just continue to happen and I don't appreciate have to order her come to skip every week if I leave the damn people message I don't want any that month they should understand that so I'm still thinking I'm not sure if I'm going to continue with this I did not appreciate that mistake that's bad business the food is awesome I can't go wrong with that but when you don't want to God damn boss you shouldn't have to pay for one that they sent out
5 March 2026
Reply from Factor_
Hi Marvin,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements. Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
with out the coupon i cant afford them…
with out the coupon i cant afford them and there is lack of variety in keto/low carb meals
2 April 2026
Reply from Factor_
Hi Paige,
Thank you for taking the time to share your feedback. We’re sorry to hear that the pricing without promotions and the variety of keto/low-carb meals have not met your expectations. We completely understand how important both affordability and meal selection are when choosing a service.
Your feedback regarding pricing and the need for more variety in keto and low-carb options has been shared with our culinary and planning teams for review as we continue working to improve our offerings.
We truly appreciate you giving us a try and for sharing your thoughts with us.
Warm regards,
The Factor Team
Reply from Factor_
Hi Cynthia,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the good option.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Factor does not listen to the client I…
Factor does not listen to the client I have expressed that I only had wanted 4 meals a week and they continue to want to send me 8 meals a week therefore I am Canceling my subscription
26 March 2026
Reply from Factor_
Hi Becky,
We appreciate you bringing this to our attention. We're sorry to hear that we didn't meet your expectations regarding your meal preferences and that you're canceling. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The FactorTeam
Great food & great choices to meet your…
Great food & great choices to meet your daily diet needs.
10 June 2025
Reply from Factor_
Hi Susan,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Soph,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the service did not offer the value you were expecting. We understand that pricing and portion size are important factors when choosing a meal service, and we regret that this did not meet your expectations.
Your feedback has been shared with our teams for review as we continue working to evaluate both quality and value for our customers.
We appreciate you bringing this to our attention and thank you for giving us a try.
Warm regards,
The Factor Team
They seriously need to start listening…
They seriously need to start listening to their customers. I made it very clear from the beginning that I do NOT want spicy food, and yet both meals I ate today were extremely spicy. That’s not a small mistake—that’s completely ignoring a basic preference.
I hate spicy food, and this ruined both of my meals. Now I’m left wondering what I should expect from the rest of my order, considering I made the mistake of ordering 14 meals. It’s incredibly frustrating to pay for something(not a small amount) and not be able to eat it because you couldn’t follow a simple instruction.
This needs to be fixed.
13 April 2026
Unprompted review
Reply from Factor_
Hi Kali,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the meals you received were spicier than expected, especially as you had indicated a preference for non-spicy options. We completely understand how disappointing it must have been not to be able to enjoy your meals.
Your preferences should be reflected in your selections, and we regret that this was not the case for your recent order. Your feedback has been shared with our culinary and personalization teams for review to help ensure preferences are applied more accurately moving forward.
Transparency is important to Factor, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible. Because an expansive amount of dietary preferences and dietary needs exist, we may not always be able to accommodate every specific need. We encourage customers to review ingredient and nutrition information and determine, where appropriate, with their healthcare team which meals best meet their dietary needs.
We appreciate you bringing this to our attention and apologize for the frustration caused.
Warm regards,
The Factor Team
I did not receive my free breakfast…
I did not receive my free breakfast choice with my last order.
12 February 2026
Reply from Factor_
Hi Valerie,
We appreciate your feedback and are sorry that you did not receive your free breakfast. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
The meals are fairly good
The meals are fairly good, although alot of ingredients I don't eat and some I have never heard of. The shelf life needs to be longer, I have actually thrown some out because of the date. I actually would like to discontinued my subscription, don't feel like beneficial to me. Thank you
26 March 2026
Reply from Factor_
Hi Pamela,
We're sorry some ingredients weren't to your liking and that the shelf life didn't meet your needs, leading you to consider discontinuing your subscription. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
All meals tasted fine except some with…
All meals tasted fine except some with green beans, they cooked to done to get meat to temp. Other than that everything was great !
19 March 2026
Reply from Factor_
Hi Frank,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
The delivery is always on time
The delivery is always on time. The choices of food are excellent and the quality is very good.
Sometimes I'm not thrilled with the vegetables, but that's not a deal breaker.
27 March 2026
Reply from Factor_
Hi Nancy,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the delivery and meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Quality is inconsistent
Quality of meat is inconsistent, sides are too similar. Textures are becoming less palatable.
20 February 2026
Reply from Factor_
Hi Kaitlin,
Thank you for your feedback. We understand the meat quality did not meet expectations and that the sides were not to your preference. It is feedback like yours that helps us grow and improve! We’ll be sure to share this information with our teams and partners as we work to continually improve our offerings. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Worth your attention
This company is great. Their site is easy to use. No problem signing up,skipping weeks or even cancelling. The food is great tasting, awesome variety. Delivered on time and fresh. If you order from them, take a few extra minutes and plate your food. This food deserves a plate and you will be amazed at what you are eating.
13 April 2026
Unprompted review
Reply from Factor_
Hi Chrissy,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Mark,
We appreciate your feedback and regret you feel this way. Feedback submitted here is reviewed, and if you’d like assistance, you can also reach out to our Customer Care team through one of the following options:
• PHONE: (888) 573-5727 from 6am-11pm ET Monday-Friday and 7am-7pm ET on Saturday and Sunday.
• CHAT: Click on the chat icon in the lower right-hand corner of the screen (available 24/7!) You can use this link to get the conversation started https://www.factor75.com/contact. Don't see the chat button? Make sure your ad blocker is turned off.
Warm regards,
The Factor Team
I enjoy my weekly meal since I select…
I enjoy my weekly meal since I select them. I have a suggestion, could you add some seafoods.
9 June 2025
Reply from Factor_
Hi Ralph,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
We are confused by the cooking…
We are confused by the cooking instructions for microwaving the meals.Are the meals to be thawed out are kept out of the freezer after we receive them?
2 April 2026
Reply from Factor_
Hi Thomas,
Thank you for your feedback. We understand how unclear cooking instructions can be frustrating, especially when you just want a simple and convenient meal experience.
Our meals are delivered fresh and should be stored in the refrigerator upon arrival—they are not intended to be frozen unless you choose to do so. When ready to enjoy, you can follow the microwave instructions provided on the meal sleeve, which are designed for refrigerated meals.
It is feedback like yours that helps us grow and improve! We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
We have found every meal very tasteful
We have found every meal very tasteful. Food fresh n packaging clean. Easy microwave instructions.
25 April 2025
Reply from Factor_
Hi Carol,
Thank you so much for taking the time to leave us a rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals,
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Busy week had me trying Factor_ and it…
Busy week had me trying Factor_ and it made things easier. The meals come ready, taste fresh, and actually feel balanced. It takes the stress out of figuring out what to eat. Solid option when time is tight.
6 April 2026
Unprompted review
Reply from Factor_
Hi Skylar,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.